faxing

[cossie]

i had a set up with wireless internet not useing the phone line but i have the phone line comming out of the phone and doubling back to a fax machine(phone,fax) but now i have swopted providers and gone to a netgear moderm-router and now i am useing the phone line with splitters\filters on it to stop the interfearance in the phone but it stops the fax beeps as well and i dont get the faxes i have tryed a couple of ways to hook it up and when i send oreceive faxes now i get disconected from the internet the moderm get disconected and the fax machine takes over i am receiveing and sending faxes now but still getting disconected from the internet can some one suddgest some thing else to help me please it is starting to tick me off.i use internet and fax for a bisuness so i need both to work i hope you understand were i am comming from.thank you in addvance

[johnhook]

cossie,

Do you have ONE single phone line which is feeding your DSL broadband connection that you need to double as a FAX line? If so, this will work as long as you plug a DSL filter into the line that's feeding your FAX machine line and connect the FAX machine to the "TELEPHONE" output of that filter.

The only thing you need to know that is ANY line that has DSL running over it (in addition to VOICE) requires a filter for any NON DSL/Voice devices such as telephones or fax machines.

Your Telco and/or DSL provider should have shipped a bunch of these filters when then sent you your DSL modem/software. If not, contact them and request more such filters for ALL analog telephone devices that share a connection with your DSL connection.

- John

[cossie]

Originally Posted by johnhook

cossie,

Do you have ONE single phone line which is feeding your DSL broadband connection that you need to double as a FAX line? If so, this will work as long as you plug a DSL filter into the line that's feeding your FAX machine line and connect the FAX machine to the "TELEPHONE" output of that filter.

The only thing you need to know that is ANY line that has DSL running over it (in addition to VOICE) requires a filter for any NON DSL/Voice devices such as telephones or fax machines.

Your Telco and/or DSL provider should have shipped a bunch of these filters when then sent you your DSL modem/software. If not, contact them and request more such filters for ALL analog telephone devices that share a connection with your DSL connection.

- John

yes john i have a single phone line sharing with the fax machine and now with my moderm i have allready bought the filter splitters but that was the problem i have is there a special type of filter that you can buy for this.i have connected the splitter out of the wall and into the ph to ph and adsl line to a nother wall socket in a different room then out of that connection to another spliter than ph line to fax machine and adsl line to moderm that is how i got it set up at the moment

[johnhook]

cossie,

If you have 1 single phone line with both analog & DSL - it's pretty simply. The fax device is connect like a regular analog phone and the DSL is connected like a DSL.

The rule with DSL on a single line is that EVERY NON-DSL device is connected to your line via a filter with the output attached the the PHONE LINE connection on the filter. This includes Fax machines, telephones, modems, etc.

As long as your fax machine is attached to the PHONE LINE output of your DSL filter attached to your main line - you shouldn't have any issues.

- John

[cossie]

yea but this fax needs to here the beeps in the ph.line to detect faxes and when i put the fax line in the filter ph.position it cuts the beeps out and the fax dosent regester that it is a fax

[johnhook]

cossie,

Do you actually USE the analog modem? I'm thinking if you have DSL Internet, you have little use for your PC's analog modem - unless you're using the modem for outbound faxes or as a telephone answering device. I would connect TELCO jack of your dedicate fax machine FIRST in the chain and configure your fax device to answer on 1 or 2 rings. Then connect your modem, if you're using it for backup dialup-internet or outbound faxing, to the "TELEPHONE" jack on the fax machine. If you have a dedicated FAX machine, disable AUTO-ANSWER on your fax modem within Windows XP (Control Panel, Printers & Faxes, select FAX device and disable AUTO-ANSWER).

It really depends on exactly WHAT you're trying to do. Questions:

1) Do you have a dedicated FAX machine?

2) Do you have a modem in your PC that needs access to dialtone? If so, what for?

3) Do you have an answering machine or voicemail provided by your telephone company?

4) Do you have any other telephony devices that need access to dialtone or need to pick-up the telephone line after X number of rings?

The answers to the questions will tell us how we need to connect together and configure and/all analog telephone devices in your home.

- John

[cossie]

ok john this is what i have i have a filter/splitter connected to the main single ph line then out of the filter/splitter ph jack is my panasonic telephone with a built in answering machine witch cuts in after 4-6 rings if no one answers the ph then i have in the adsl socket a line runs into my office witch i have put a 3 way adpter so i can share the line so out of the 3 way adpter i run a brother (mfc) includes fax machine,printer,copyer,etc,then out of the 2nd outlet of the three way adpter i have pluged in another splitter/filter and from the phone line of the spliter is another ph,then out of the adsl side is my moderm (netgear moderm/router dg834g v4).that is how the set up is at the moment i allso have a moderm in my tower witch isnt hooked up.

[johnwill]

If you have a DSL splitter and a DIRECT line to the ADSL modem, you don't need filters on the telephone side of the connection, that's what the DSL is for.

[johnhook]

cossie,

Here's my understanding of your ADSL / Analog telephone setup:

1) You have a single POTS (plain old telephone service) line coming into your home with ADSL service running on this line.

2) You have an ADSL modem and broadband router to connect your PCs to the Internet

3) You have a Panasonic telephone/answering machine

4) You have a Brother MFC all-in-one fax, copier, printer from which you need to send/receive faxes from

5) You have other analog telephones in your house that you want dialtone on without messing up your DSL or any other devices

In general, when you have DSL running over your existing POTS line, you need to attach a filter to every analog device that's plugged into your telephone line. This includes fax machines, answering machines, analog modems and plain old telephones.

As for your plain old telephones, as long as they have a filter installed on their connections, this should not interfere with your DSL service.

So basically the DSL modem requires DIRECT access to your raw telephone line where the other devices need to connect to the raw line via a filter.

You can install individual filters for each analog device OR you can install a single filter at the site of connection which has filtered output (goes to all your analog devices) and unfiltered output (goes directly to your DSL modem).

Check out:

http://www.wisegeek.com/what-is-a-dsl-filter.htm

The other issue in your configuration would be to determine the answering order of your Panasonic telephone/answering machine and your Brother MFC fax/copier/printer. You said that your Panasonic telephone/answering machine is configured to pick up after 4-6 rings. What about your Brother fax machine? Do you need THIS device to automatically answer and accept incoming fax calls? If so, which device should pick up first? Knowing how you want these two devices to behave changes the order in which they're connected to your filtered telephone line as well as the configuration on each device.

- John

[cossie]

Originally Posted by johnhook

cossie,

Here's my understanding of your ADSL / Analog telephone setup:

1) You have a single POTS (plain old telephone service) line coming into your home with ADSL service running on this line.

2) You have an ADSL modem and broadband router to connect your PCs to the Internet

3) You have a Panasonic telephone/answering machine

4) You have a Brother MFC all-in-one fax, copier, printer from which you need to send/receive faxes from

5) You have other analog telephones in your house that you want dialtone on without messing up your DSL or any other devices

In general, when you have DSL running over your existing POTS line, you need to attach a filter to every analog device that's plugged into your telephone line. This includes fax machines, answering machines, analog modems and plain old telephones.

As for your plain old telephones, as long as they have a filter installed on their connections, this should not interfere with your DSL service.

So basically the DSL modem requires DIRECT access to your raw telephone line where the other devices need to connect to the raw line via a filter.

You can install individual filters for each analog device OR you can install a single filter at the site of connection which has filtered output (goes to all your analog devices) and unfiltered output (goes directly to your DSL modem).

Check out:

http://www.wisegeek.com/what-is-a-dsl-filter.htm

The other issue in your configuration would be to determine the answering order of your Panasonic telephone/answering machine and your Brother MFC fax/copier/printer. You said that your Panasonic telephone/answering machine is configured to pick up after 4-6 rings. What about your Brother fax machine? Do you need THIS device to automatically answer and accept incoming fax calls? If so, which device should pick up first? Knowing how you want these two devices to behave changes the order in which they're connected to your filtered telephone line as well as the configuration on each device.

- John

the reson behind the 4-6 rings is so the fax machine can detect whether or not it is a fax or a phone call the fax sends a diferent signal down the line

[johnhook]

cossie,

I'm not sure of your exact Brother MFC All-in-One model, but check out this post for specific advice about using your Brother MFC with an answering machine or device such as your Panasonic:


http://www.brother-usa.com/FAQs/Solu...ductID=MFC210C

Here is a cut/past of the text on this site in case you cannot follow this link:

How do I set up a answering machine (TAD) to work on the same line as the fax?


The following steps pertain to physical telephone answering devices
(TADs) only. If a Voice Mail Service is used in lieu of a physical TAD,
you may experience problems receiving faxes and voicemessages. Voice mail service can only be used with the Distinctive
Ringfeature. To set up a TAD, read the following instructions:

1. Connect the unit's phone line from the jack labeled LINE on the
Brother machine to the telephone wall jack.

2. Connect the answering machine's phone line from the jack labeled
Telephone Line on the answering machine to the jack labeled EXT on the
Brother machine. Double check that the TAD's phone line cord is
pluggedinto the jack labeled Telephone Line and not Telephone Set on
theTAD.

3. To put the Brother machine in TAD mode, press the FAX mode key if it
is not illuminated in green, press MENU/SET, 0 (Initial Setup), 1
(Receive Mode). Press the up or down arrow key (located on the
navigation button) to select "EXTERNAL TAD". Press MENU/SET and then
STOP/EXIT.

When someone dials your telephone/fax number (to send a fax or to speak
to you), all the telephones (including the fax) will ring according to
the number of rings you set on the TAD (telephone answering device). If
you do not answer the call, the TAD will answer. As your outgoing
message is playing, the Fax/MFC is in the background, silently
listeningfor fax tones. If the Fax/MFC hears fax tones, it will
automatically go into the receive mode. If the Fax/MFC does not hear fax
tones, it remains silent, allowing the caller to leave a message.

The TAD's recommended number of rings is 2 or 3. The maximum number of
rings allowed is 4, but this may cause problems when receiving faxes.
When faxes are being sent, fax tones are transmitted for
approximately40 seconds. If it takes the TAD too long to answer, the
transmitting fax machine may disconnect before the receiving Brother
machine answers the call. We also recommend the TADs outgoing message
be a maximum of20 seconds with a 5-second pause before the message
starts and to end your message by giving your Fax Receive Code for
people sending manual faxes. For example, "After the beep, leave a
message or to send a fax press *51 then the Start button". When they
press *51, it will create afax signal for their machine to send.
NOTE: If you are using the distinctive ring feature included with your
Brother machine, the ring delay on the TAD must be set to a minimum of
4rings.

All fax machines are preprogrammed in the factory with an Easy Receive
feature set to ON. When you use this feature, you don't have to
pressthe BLACK START or COLOR START key when you answer a fax call or
transfer the call to the Brother machine using the "Fax Receive" code.
Wait for the fax machine to answer the call (RECEIVE will appear on the
LCD if you are at the unit or you will hear fax tones if you answer on
an extension phone) and then hang up the handset. The Brother machine
will do the rest.

To set Easy Receive to "ON":

1. If it is not illuminated in green, press the FAX mode key located
under the LCD display.

2. Press MENU/SET, 2 (Fax), 1 (Setup Receive), 3 (Easy Receive).

2.Press the up or down arrow key to select "ON".

3. Press the MENU/SET key.

4. Press the STOP/EXIT key to exit. The LCD will return to date and
time.

- John

[cossie]

yes john that is how it is set at the moment befor i went to a land ph line for my adsl. befor my internet was wireless and everthing worked fine that way now i need the land line so this is were i am haveing trouble when i hook up the filters i cuts out the fax signals and it wont receive or send.this is were i am at the moment main line out of wall into splitter ph hooked up to ph and adsl line going to office wall then i have a three way connector and one line to fax and a filter in a nother and that feeds my internet moderm from the adsl port and the other to the ph.it all works fine but when i send or receive faxes i get disconected from the internet now i have been trying all different sernarieos with the dam thing and this is as far as i can get to receiving faxes model of mfc is mfc-5440cn

[johnhook]

cossie,

With your brother MFC configured EXACTLY as it is, try connecting it DIRECTLY to your RAW telco line (i.e. no filters, dsl modem, other analog devices, Panasonic Answering Machine, etc. attached). Try sending and receiving a fax. If this works, then something is wrong with those filters. If it DOES NOT work, the something is incorrectly configured with your Brother All-in-One MFC.

It's possible that you're having problems with 2 different types of DSL filters. I would test both on limited devices (with ADSL internet running) and isolate the problem (which causes Internet or device failure). I'm hesitant to recommend ANYTHING branded D-Link as I have personally had horrible experiences with this company's products.

Check out the FAQ/Support section for your Brother MFC at:

http://welcome.solutions.brother.com...0cn_all&Cat=12

I know there is a solution to your problem. It's just going to take some step-by-step process of elimination testing to determine where things are going wrong.

- John

[cossie]

john what filters/splitters do u recommend and by the way have i thanked you yet for all your help and time spent helping me THANK YOU

[johnhook]

cossie,

The exact solution to use might depend on your DSL Provider, your DSL Modem and your DSL signal strength.

You can check out these whole-home DSL filter solutions:

http://www.dynalink.com.au/modemsads...?prod=MFDSL004

http://www.oreilly.com/news/dsl_0501.html

http://www.dslreports.com/faq/10443

Before trying to implement a whole-home or device-by-device filter solution, try to connect your Brother MFC device directly to your phone line and see if it can send/receive faxes with its existing configuration. If so, then it's a filter issue, if NOT, then something is incorrectly configured on your brother MFC.

- John

[cossie]

yes it dose send and recieve

[johnhook]

cossie,

Then it's a problem with one or both of your DSL filter/splitter devices. You seem to have 2 different brands. Try one filter brand at a time, this time connecting your DSL modem and Brother MFC to your raw phone line via each filter. Try sending/receiving. Check which, if any connected filter allows your to send/receive faxes on your Brother MFC. If one of them does and other other does NOT - then you need to use the working filter on that device. If NEITHER filter allows sending/receiving of faxes on your Brother MFC to work - let me know.

- John