versalink modem

Sadie1 · 04-30-2008, 11:21 AM

I have a versalink modem and verizon dsl. i have talked to the tech people, because when I am online and recieve or make a call I am disconnected. they told me that it was my wireless phone frequency, and i would have to change my phone. what a crock. can i change my channel frequency or something else. I need some help

johnwill · 05-01-2008, 06:47 AM

Please supply the following info, exact make and models of the equipment please.

Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

04-30-2008, 11:21 AM	#1 (permalink)
Sadie1 Registered User Join Date: Apr 2008 Posts: 1 OS: XP	versalink modem I have a versalink modem and verizon dsl. i have talked to the tech people, because when I am online and recieve or make a call I am disconnected. they told me that it was my wireless phone frequency, and i would have to change my phone. what a crock. can i change my channel frequency or something else. I need some help Last edited by Sadie1 : 04-30-2008 at 11:24 AM. Reason: quick reply

05-01-2008, 06:47 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: versalink modem Please supply the following info, exact make and models of the equipment please. Make and exact model of the broadband modem. Make and exact model of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience