DSL Hanging after fresh install

[krafty88]

Greetings all. I blew my system away a few weeks ago and now my DSL connection keeps hanging. XP Pro, SpeedStream 5200. How long the connection lasts is very inconsistent, sometimes for a few days, sometimes for an hour. If you double click the connection icon, or click the network icon to look at the properties of the connection, the window flashes quickly then is gone. It appears that I'm connected - I'm not.

This behaviour only started after the fresh install onto a new hard drive.

I've changed NICs. Changed routers. Went directly into the modem. Nothing worked.

Any ideas would be most appreciated.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[krafty88]

Originally Posted by johnwill

Please supply the following info, exact
make and models of the equipment please.

What country are you located in.

Canada

Name of your ISP (Internet Service Provider).

Magma

What is the expected Upstream/Downstream speed for your ISP Connection?

Up to 5MB down, not sure what the upstream is.

Make and exact model of the broadband modem.

SpeedStream 5200

Make and exact model of the router (if a separate unit).

Bypassed router, went directly into modem - same issue - currently I am connected thru an HP ProCurve 10/100 24 port hub

Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)

none

Make and model of your computer.

Clone - I built it - no issues until new hdd and fresh install of XP Pro - SP2

Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.

The Internet Browser in use, IE, Firefox, Opera, etc.

IE 6.0.2900.2180.xpsp_sp2_rtm.040803-2158


Please give an exact description of your problem symptoms, including the exact text of any error messages.

No error messages. I leave this computer on and connected all the time. Sometimes after an hour my connection hangs. Sometimes it takes two days to hang. To all intents and purposes it appears as though I am connected. It is not. The only indication that I've hung, except for the fact that I can't browse or recieve email is that when you try to look at the connection properties - the properties window pops up very quickly, then disappears. Left clicking mouse over the connection ICON and clicking disconnect does nothing. The only way I can get this connection restarted is to boot the computer.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

No wireless.

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

No other computers on the network at the moment.

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:



Type the following commands:

PING 216.109.112.135

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=41ms TTL=55
Reply from 216.109.112.135: bytes=32 time=46ms TTL=54
Reply from 216.109.112.135: bytes=32 time=45ms TTL=54
Reply from 216.109.112.135: bytes=32 time=46ms TTL=54

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 46ms, Average = 44ms

C:\Documents and Settings\Mike>


PING yahoo.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=41ms TTL=55
Reply from 216.109.112.135: bytes=32 time=46ms TTL=54
Reply from 216.109.112.135: bytes=32 time=45ms TTL=54
Reply from 216.109.112.135: bytes=32 time=46ms TTL=54

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 46ms, Average = 44ms

C:\Documents and Settings\Mike>



NBTSTAT -n

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.2.11] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
CHANNELK-8CDB2A<00> UNIQUE Registered
EXTERIORS <00> GROUP Registered
CHANNELK-8CDB2A<20> UNIQUE Registered
EXTERIORS <1E> GROUP Registered
EXTERIORS <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Magma:
Node IpAddress: [206.191.33.254] Scope Id: []

No names in cache

C:\Documents and Settings\Mike>


IPCONFIG /ALL

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : channelk-8cdb2a
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : no-domain-set.bellcanada

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : no-domain-set.bellcanada
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-15-F2-81-E0-4B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.11
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : April 28, 2008 8:42:13 PM
Lease Expires . . . . . . . . . . : May 1, 2008 8:42:13 PM

PPP adapter Magma:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 206.191.33.254
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 206.191.33.254
DNS Servers . . . . . . . . . . . : 206.191.0.140
206.191.0.210
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Mike>


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Again - this problem only started after a new hdd and a fresh install of XP Pro SP2 was put on. Up until then it worked perfectly and I never had this problem.

I suspect an XP issue - but what - I ain't got a clue.

Thanks a lot.

[johnwill]

You have full Internet connectivity, so I think this issue is a browser issue. You can ping sites by IP address and URL.

Have you disabled ALL firewall applications?

[krafty88]

Not a browser issue. Email also stops working. The "connection" freezes. You can't disconnect. You can't reconnect. I can only reboot.

No firewall. But you got me thinking - the only difference between my old system and the new install is the virus/spyware software. I installed CA and have been using it. Could this create a problem? Virus software?

[johnwill]

Any installed application can be the issue. What happens if you boot in Safe Mode with Networking, does it work properly that way?

[krafty88]

Well, it's been working for the last two days now. No hangs. But it will. That's why this is a problem to diagnose. Stays working for two days then it starts acting up. I try things thinking I have the issue fixed cause it stays working for days - then it starts hanging again.

I can't use the computer is safe mode with networking. It's useless to me and it may take days running it that way to find the issue. I'll try it after the next hang up though.

Thanks a lot for the postings. Most appreciated.

Stupid computers...........;-)