ACTIONTEC GT724-WG....Disconnection durring gaming???

[jcald1274]

We have a actiontec gt724-wg router with 3 comps hooked up to it. We all play conqueronline and we all get disconnected after an hour of gameplay...at the same time. We know it is not the game or the site or our comps. The router is the only thing we havent tried. We don't know if we have it set up right or anything (haven't touched it since TDS sent it to us). It's new and original setup. Is there anything we can try so we don't get disconnected all the time. The net map shows each comp to be going directly to router not through each comp with a main comp. old router was mom was the main and she never got disconnected. now we all do. sry for sounding like an idiot just fed up with other forum runarounds. ty for any help you can give.

[johnwill]

Some things you can try here.

1. Change the channel on the router, I like channels 1, 6, and 11 in the US.
2. Update the firmware to the latest version available on the manufacturer's site.
3. Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.

[jcald1274]

before i mess with the reset what all do i need Info wise to reconfigure? I don't want to mess it up permemntly we just got it lol.. and ty for the help.

[johnwill]

Well, depending on the specific ISP, you may need some connection parameters. What is your country and ISP?

[jcald1274]

united states and TDS is our isp...

[kaerianae]

I am having the same problems when we are on Everquest II. I will try these steps, We just got this modem as well. If I find a solution that works I will let you know. We also have TDS.

[jcald1274]

http://<a href="http://speedtest.dslreports.com"><img border=0 src="http://www.dslreports.com/im/50153308/94881.png"></a>


ty

[johnwill]

I need you to copy the address directly here, I have no idea what that link is supposed to do!

The link looks like the attached graphic, simply highlight the whole link, the copy it and paste it into the message here.

[jcald1274]

it just say's 430 and 320...it was the test u had suggested to another member i tried said it was good so all i need is what i have to write down b4 reconfig the router

[johnwill]

The graphic seems to have gotten lost.

What is "430 and 320"? I have no idea what you're talking about. Many DSL accounts require a name/password, that's what I was referring to.

[jcald1274]

Speed Test Result
Result as GraphicResult as Text

Copy/paste this HTML to share this image:
<a href="http://speedtest.dslreports.com"><img border=0 src="http://www.dslreports.com/im/50244548/86804.png"></a>
Speed Test #50244548 by dslreports.com
Run: 2008-05-03 14:13:39 EST
Download: 685 (Kbps)
Upload: 415 (Kbps)
In kilobytes per second: 83.7 down 50.7 up
Tested by server: 9 java
User: 2 @ dslreports.com
User's DNS: tds.net
Compared to the average of 136 tests from tds.net:
* download is 47% worse, upload is 15% worse
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Anyway all i need is the info on what i need to reconfigure my router after reseting to factory default that way i don't mess up anything....TDS is the ISP and ActionTec GT724-WG is the router with 3 comps wired to it.

[johnwill]

I'd contact TDS and ask them what will be required, I'm not familiar with that ISP or it's requirements.

[jcald1274]

ok tyvm for ur help