[SOLVED] cant renew IP address, no media state, no internet?

[jaisum]

I am trying to load blueyonder my computer. I have win xp . I just got this one from a friend as my old computer, where I was using blueyonder , has died. When I try to install it , it tells me that:

It cant renew IP address no local area connection network. SO I cant even set it up??

I have tried several things now:

went to run:
typed in CMD
typed ipconfig

it says under media state: media disconnected
there's NO IP address listed

went to run
typed devmgmt.msc
under adapter settings:
there was a red X on macbridge mini- unistalled this
3cometherlinkxl10/100pci - my network adapter seems to be working fine


went to run
services.msc
made sure my DHCO client was set to automatic , it was

went to run
typed cmd
typed in ipconfig/flushdns
it told me it couldnt do it, that i havent got a local connection

went to run
typed cmd
typed ipconfig/release
typed ipconfig/renew
nothing happens

I tried to open explorer, tools, internet options, connections, lan settings, auto detect (box was already checked)

I have tried to reset my modem, I have unplugged it for several minutes and nothing.

I have gone to my local area connection and it has a big red X on it, I have tried to enable it, but it wont do so.

Under Incoming Connections it says no clients connected

I went to run
cmd
typed in ipconfig/ all
under description it stated : 3cometherlinkx/100pc
complete pc manager NIC<3c905c-tx>
physical: 00 50 DA DE 9F 77

but nothing much more no IP address, no mask gateway nothing.

I'm really at a loss as to what to do. I mst have access to the internet as I work from home. I would appreciate any help you can provide. Thankyou for your help

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[jaisum]

What country are you located in: Britain

Name of your ISP (Internet Service Provider): Blueyonder..now merged with Virgin Media

What is the expected Upstream/Downstream speed for your ISP Connection? I'm not sure about this

Make and exact model of the broadband modem.: webstar2001 mac0011e65c5593

Connection type, wired or wireless.: Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer. Compaq Desk Pro
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc: Xp Pro
The Internet Browser in use, IE, Firefox, Opera, etc:: IE

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please give an exact description of your problem symptoms, including the exact text of any error messages.
I am trying to instal my modem on my computer. I put in the blueyonder cd and this comes up:
clueyonder has determined that the network adapter need to bind to TCP/IP before we continue

It then tells me to click on Fix
Then takes you to the device manager
Tells me to rightclick on the local connect (which says disconnected) and click on properties
Then it telss me to select internet protocol, well when i do there is nothing at all that comes up.

This computer was orginally hooked up to a wireless network, it's what my friend had it on. I don't know if this will make a difference. They used something on here called a macbridge mini port.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PING 216.109.112.135
It said the destination Host is unreachable
packets = 4 recieved =4 lost= 100%

PING yahoo.com
cannot find host at yahoo.com

NBTSTAT -n
net bt not found

IPCONFIG /ALL
no windows IP configuration

Thankyou so much!!!

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[jaisum]

Hello johnwill:) I just want you to know that I managed to get it working. It's taken 7 days, but I'm finally up and running!It was the driver the ethernet was a problem so I turned it off, I managed to get the driver to load by keeping the cd in and going back over the upload of software for a totally different cd package...it read it wasn't there, BUT still uploaded what was on the cd. Thankyou so much for ALL your time and help!
~jaisum~

[johnwill]

Glad you sorted it out.