Can connect but can't surf

jamieconst · 04-10-2008, 07:10 AM

I can connect through my orange broadband with a cable fine but when I try to use the wireless I can't surf, and the dial up window appears when I open internet explorer. I pick up the wireless network connection fine but can not access the internet. My mate picks it up on his laptop and it works for him. Are there any settings I need to change so I can surf through my wireless connection instead of it trying to connect through dial up. cheers

johnwill · 04-11-2008, 06:43 AM

I'd suspect you have the encryption keys wrong, but that's just a wild guess based on no real information.

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

04-10-2008, 07:10 AM	#1 (permalink)
jamieconst Registered User Join Date: Apr 2008 Posts: 1 OS: xp sp2	Can connect but can't surf I can connect through my orange broadband with a cable fine but when I try to use the wireless I can't surf, and the dial up window appears when I open internet explorer. I pick up the wireless network connection fine but can not access the internet. My mate picks it up on his laptop and it works for him. Are there any settings I need to change so I can surf through my wireless connection instead of it trying to connect through dial up. cheers

04-11-2008, 06:43 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,947 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Can connect but can't surf I'd suspect you have the encryption keys wrong, but that's just a wild guess based on no real information. Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 216.109.112.135 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience