mobile broadband option icon 225

RuneSky · 04-08-2008, 08:37 AM

Posted from another forum cos they can't help

First post:

When I plug in my new Option Icon 225 USB data stick from Orange I get the message "the file 'gt72ubus.sys' on Globetrotter 3g+ 7.2 installation disk is needed".

No removable harddisk appears in explorer for the usb stick.

I have got it working fine on my laptop no problems, so the USB stick is fine. My laptop is running Vista, while my desktop (the one it doesn't work on) is running XP.

Its one of those plug and play nocd jobs. It autoinstalls the software when you plug it in.

Any help much appreciated.

Second post:

Re: mobile broadband gt72ubus.sys
Ok nothing I have tried so far has worked. Anyone who can help get's a big fat kiss from me

Here is what I have tried so far:

Copying the file gt72ubus across from my laptop. This got rid of the initial message but it now asks for gt51ip.sys. I can't find this file on the net or my laptop.

Downloading and installing the software from the orange website. This can't find the modem either. It says it is an unkown device when it tries to detect it.

I have several window services disabled to reduce memory usage. I have been through all the ones that may cause a problem with usb, pnp or a mobile modem and tried restarting them.

I have had a three and vodafone usb modems installed and working fine on this machine before. I have tried searching for and removing any reference to these. When it asks for the gt51ip.sys file the default directory it lists in the "copy files from" dialog box is a non-existant vodafone directory. I thought any drivers left over from the vodafone modem might be causing a problem so I removed all I could find.

When the USB modem is plugged in there are serveral "unkown devies" in the device manager. There is one listed in Modems, one listed in Network adapters and two listed in Ports. All of these are the usb modem as the location in the properties dialog is the name of the modem. when i have tried uninstalling these devices I can remove all of them but the one listed in Network adapters. When I try and uninstall the one listed in network adapters it fails and says it may be needed to boot the computer.

I and tried stopping all firewalls, antivirus software etc.

The orange tech surpport are out of ideas and can no longer help me

sdjuarez · 05-07-2008, 01:25 AM

I am having the same problem on Windows XP, but the file it asks for are:

Gt51lp.sys and gtpster.sys

The brand of the modem is Option, I've tried to download the drivers from their website but when logging with the serial number and IMEI nothing happened.

The files are supposed to be inside the usb device but I can not access it.

Please somebody help!

Thanks, Sebastian

chrisg · 05-27-2008, 04:13 PM

Hi RuneSky
I've just spent two hours round my friends house trying to solve the same problem. After two hours of trying absolutely everything....I was about to give up and then suddenly I cracked it. QED....got the thing working perfectly. Now the thing is I cannot remember exactly what I did but I can give you some clues.
I downloaded the software on my computer from the Orange site for Icon 225 business everywhere and that was a nightmare to get. I installed this on his computer but it made no difference because XP would not recognise that the modem was plugged in. ie It did not appear in My Computer. But when I went to Control Panel.....System.....Hardware....Device Manager.....Universal Serial Bus controllers...... it appeared with a yellow problem exclamation icon......I right clicked on this and then clicked properties. This is where it gets hazy. I'd been here before and nothing seemed to work. Whenever I tried to reinstall the drivers it always went back to the gt 72ubus.sys file needed. A never ending loop. But then I clicked on everything relating to install drivers in sight and found a box that said........gt 72ubus.sys (I think) and underneath....mass storage unit. I double clicked on this and hey presto the software started to load and I think that this was coming from the 225 plugged into the USB port and not from the software that I had installed. But I'm not sure about this. Anyhow it worked and my friend is as pleased as punch and I'm happy that my bone headed persistence has paid off I hope that this helps you too.

Neo88 · 08-15-2008, 03:44 AM

Hi all, I work as a support analyst for orange and I have just been given this exact problem.

For some reason, it will not show up as a fully working usb device when plugged in. I got around this problem by plugging the icon 225 into a desktop, then when it shows up as a cd-rom drive, right click and select "explore". This should display all the files stored on the usb stick, so now all you have to do is copy them onto another usb stick and then transfer them to the affected machine. When you get that error message asking for the missing files, simply browse to whichever location you have saved the files to, and install them from there.

Hope this helps!!!

04-08-2008, 08:37 AM	#1 (permalink)
RuneSky Registered User Join Date: Apr 2008 Posts: 1 OS: XP SP2	mobile broadband option icon 225 Posted from another forum cos they can't help First post: When I plug in my new Option Icon 225 USB data stick from Orange I get the message "the file 'gt72ubus.sys' on Globetrotter 3g+ 7.2 installation disk is needed". No removable harddisk appears in explorer for the usb stick. I have got it working fine on my laptop no problems, so the USB stick is fine. My laptop is running Vista, while my desktop (the one it doesn't work on) is running XP. Its one of those plug and play nocd jobs. It autoinstalls the software when you plug it in. Any help much appreciated. Second post: Re: mobile broadband gt72ubus.sys Ok nothing I have tried so far has worked. Anyone who can help get's a big fat kiss from me Here is what I have tried so far: Copying the file gt72ubus across from my laptop. This got rid of the initial message but it now asks for gt51ip.sys. I can't find this file on the net or my laptop. Downloading and installing the software from the orange website. This can't find the modem either. It says it is an unkown device when it tries to detect it. I have several window services disabled to reduce memory usage. I have been through all the ones that may cause a problem with usb, pnp or a mobile modem and tried restarting them. I have had a three and vodafone usb modems installed and working fine on this machine before. I have tried searching for and removing any reference to these. When it asks for the gt51ip.sys file the default directory it lists in the "copy files from" dialog box is a non-existant vodafone directory. I thought any drivers left over from the vodafone modem might be causing a problem so I removed all I could find. When the USB modem is plugged in there are serveral "unkown devies" in the device manager. There is one listed in Modems, one listed in Network adapters and two listed in Ports. All of these are the usb modem as the location in the properties dialog is the name of the modem. when i have tried uninstalling these devices I can remove all of them but the one listed in Network adapters. When I try and uninstall the one listed in network adapters it fails and says it may be needed to boot the computer. I and tried stopping all firewalls, antivirus software etc. The orange tech surpport are out of ideas and can no longer help me

05-07-2008, 01:25 AM	#2 (permalink)
sdjuarez Registered User Join Date: May 2008 Posts: 1 OS: xp	Re: mobile broadband option icon 225 I am having the same problem on Windows XP, but the file it asks for are: Gt51lp.sys and gtpster.sys The brand of the modem is Option, I've tried to download the drivers from their website but when logging with the serial number and IMEI nothing happened. The files are supposed to be inside the usb device but I can not access it. Please somebody help! Thanks, Sebastian

05-27-2008, 04:13 PM	#3 (permalink)
chrisg Registered User Join Date: May 2008 Posts: 1 OS: win98-Xp home-Xp Pro-Mac Tiger 10.4	Re: mobile broadband option icon 225 Hi RuneSky I've just spent two hours round my friends house trying to solve the same problem. After two hours of trying absolutely everything....I was about to give up and then suddenly I cracked it. QED....got the thing working perfectly. Now the thing is I cannot remember exactly what I did but I can give you some clues. I downloaded the software on my computer from the Orange site for Icon 225 business everywhere and that was a nightmare to get. I installed this on his computer but it made no difference because XP would not recognise that the modem was plugged in. ie It did not appear in My Computer. But when I went to Control Panel.....System.....Hardware....Device Manager.....Universal Serial Bus controllers...... it appeared with a yellow problem exclamation icon......I right clicked on this and then clicked properties. This is where it gets hazy. I'd been here before and nothing seemed to work. Whenever I tried to reinstall the drivers it always went back to the gt 72ubus.sys file needed. A never ending loop. But then I clicked on everything relating to install drivers in sight and found a box that said........gt 72ubus.sys (I think) and underneath....mass storage unit. I double clicked on this and hey presto the software started to load and I think that this was coming from the 225 plugged into the USB port and not from the software that I had installed. But I'm not sure about this. Anyhow it worked and my friend is as pleased as punch and I'm happy that my bone headed persistence has paid off I hope that this helps you too.

08-15-2008, 03:44 AM	#4 (permalink)
Neo88 Registered User Join Date: Aug 2008 Posts: 1 OS: XP	Re: mobile broadband option icon 225 Hi all, I work as a support analyst for orange and I have just been given this exact problem. For some reason, it will not show up as a fully working usb device when plugged in. I got around this problem by plugging the icon 225 into a desktop, then when it shows up as a cd-rom drive, right click and select "explore". This should display all the files stored on the usb stick, so now all you have to do is copy them onto another usb stick and then transfer them to the affected machine. When you get that error message asking for the missing files, simply browse to whichever location you have saved the files to, and install them from there. Hope this helps!!!