[SOLVED] Not able to connect to Internet

[suraj_jaldu]

Hi,

We have a broadband internet connection and was working fine till yesterday when we connected a D-Link wireless router. Now, it is giving "678: The remote computer did not respond" error.

When we spoke to our Service Provider's technical rep, he has updated the MAC ID of router but still it is giving this error. I have checked all the connections.. they are fine. The indication lights are glowing as expected.
I have restarted the computer, modem and router after they were connected.

What might be problem? Can anybody help me out in solving this. Please let me know if I need to provide more information.

PS: Note that it is working fine if I directly connect the modem with PC. I am finding the problem only when I make use of router.

Regards,
Suraj

[johnwill]

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[suraj_jaldu]

Hi John,

Thanks for reply. Actually, the problem has been resolved. I haven't configured the router properly.

Thanks,
Suraj