Internet conn running very slow

[icehard]

hello ihave a 10mbit cable connection and my internet have been running very slow for the last couple of days
did a speed test

showed that i downloaded with 100kb upload 400kb.......
when i try to download programs i download with like 50 kb ? *** i downloaded the lastet spybot serach and destory and avast anti virus and the problem still remains i did this dslreport test aswell

http://www.dslreports.com/linequality/nil/2350443

hope you can help me figure out the problem

[johnwill]

You appear to have serious issues on the last hop. Does this happen with all computers connected to the cable connection, or just one?


Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

[icehard]

Country is Denmark
ISP is Telia stofanet
the modem is a motorola SB5101 cable modem
currently i only have 1 computer on and no router used but it was the same when i had 2 computers on with a router
no wireless
my computer is using windows xp home
comp specs
amd athlon 64 x2 duel core 4200+
2gb ram
geforce 7300 gt grap card

[johnwill]

I'd call the ISP.