[SOLVED] Forgot our router password

vewdodude · 02-09-2008, 12:22 PM

I have a small business with dsl service. A friend set the system up about 6 years ago. Well the bad news is that he died.

To make a long story short I am trying to set up our business so I can log in from home. I purchased pc anywhere from symantec and I think I need to be able to login to the dsl router to change some settings. When I tried to login to the router from one of the computers at the office I get a prompt for a username and password. I have no CLUE what they were. I tried user, and admin and a few other common sense ones but nothing worked.

Am I screwed or is there a way to get around this security mechanism?

dai · 02-09-2008, 01:38 PM

what brand is the router

vewdodude · 02-10-2008, 12:13 AM

Hi dai

Thank you for responding. Of course I knew that question was coming and like an idiot I did not write down the manufacturers name when I left Friday. I will post it on Monday when I go back to work.

**johnwill** · 02-10-2008, 11:44 AM

You can always reset the router to factory defaults and reconfigure. Then you can get the access password from the user manual.

vewdodude · 02-10-2008, 05:01 PM

Thanks John Will -

The device is a Briteport ADSL Gateway 8120 from Broadxent. I am just wondering if I reset it totally to our factory default will I be screwed up?

If I may step back, I am simply trying to connect to this computer at work from home. Here is the long story... Once upon a time this friend of mine set up our computer system at work. He loaded up pcanywhere on my home computer and he set it up so I could log into two different computers at my office. How he did it or what he did, I have no clue. So a few weeks ago he passed away. Then the next week, one of the computers at the office also passed away. So I bought a new computer and replaced it at the office. I also went and purchased pcanywhere so I could load it onto that computer at work. So right now I can log in remotely to the one computer at my office from my home computer. However I tried to login to my new computer at work and cannot. I loaded pcanywhere on it and configured it as a host. However when I try to log in remotely from home, I cannot.

I have examined the properties of the remote login setup that works right now (for the original office computer) and the ipaddress that is used is the gateway. (I called my ISP and checked that) and then I noticed that the port numbers, for the data and status ports were the default ones used. However when I looked at the properties that were used for the old office computer, (the one that died) the status and data port numbers were DIFFERENT from the defaults.

Anyways I am pretty much mucking along not knowing what the hell I am doing...Perhaps I do not need to even login to my dsl router.

Any advice would be helpful.

**johnwill** · 02-10-2008, 05:11 PM

I don't think you need any new port forwards to do this task, it sounds like a configuration issue with PCAnywhere.

vewdodude · 02-10-2008, 07:45 PM

Got it done.

I did get into the control panel for the modem. I had to set the local IP address of the computer I wanted to login to remotely to a unique port number. The default port numbers for the data and status ports were already being used for one of the office computers. After that I did have to go into the advance tcp/ip properties for both the host and the remote computers pcanywhere to make sure they all used the same unique port numbers. After going through all that it worked!

Thanks for the help!

02-09-2008, 12:22 PM	#1 (permalink)
vewdodude Registered User Join Date: Dec 2004 Posts: 88 OS: NT	[SOLVED] Forgot our router password I have a small business with dsl service. A friend set the system up about 6 years ago. Well the bad news is that he died. To make a long story short I am trying to set up our business so I can log in from home. I purchased pc anywhere from symantec and I think I need to be able to login to the dsl router to change some settings. When I tried to login to the router from one of the computers at the office I get a prompt for a username and password. I have no CLUE what they were. I tried user, and admin and a few other common sense ones but nothing worked. Am I screwed or is there a way to get around this security mechanism?

02-09-2008, 01:38 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,644 OS: win 7 32x 64x rtm	Re: Forgot our router password what brand is the router __________________

02-10-2008, 12:13 AM	#3 (permalink)
vewdodude Registered User Join Date: Dec 2004 Posts: 88 OS: NT	Re: Forgot our router password Hi dai Thank you for responding. Of course I knew that question was coming and like an idiot I did not write down the manufacturers name when I left Friday. I will post it on Monday when I go back to work. Last edited by vewdodude; 02-10-2008 at 12:15 AM.

02-10-2008, 11:44 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Forgot our router password You can always reset the router to factory defaults and reconfigure. Then you can get the access password from the user manual. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-10-2008, 05:01 PM	#5 (permalink)
vewdodude Registered User Join Date: Dec 2004 Posts: 88 OS: NT	Re: Forgot our router password Thanks John Will - The device is a Briteport ADSL Gateway 8120 from Broadxent. I am just wondering if I reset it totally to our factory default will I be screwed up? If I may step back, I am simply trying to connect to this computer at work from home. Here is the long story... Once upon a time this friend of mine set up our computer system at work. He loaded up pcanywhere on my home computer and he set it up so I could log into two different computers at my office. How he did it or what he did, I have no clue. So a few weeks ago he passed away. Then the next week, one of the computers at the office also passed away. So I bought a new computer and replaced it at the office. I also went and purchased pcanywhere so I could load it onto that computer at work. So right now I can log in remotely to the one computer at my office from my home computer. However I tried to login to my new computer at work and cannot. I loaded pcanywhere on it and configured it as a host. However when I try to log in remotely from home, I cannot. I have examined the properties of the remote login setup that works right now (for the original office computer) and the ipaddress that is used is the gateway. (I called my ISP and checked that) and then I noticed that the port numbers, for the data and status ports were the default ones used. However when I looked at the properties that were used for the old office computer, (the one that died) the status and data port numbers were DIFFERENT from the defaults. Anyways I am pretty much mucking along not knowing what the hell I am doing...Perhaps I do not need to even login to my dsl router. Any advice would be helpful.

02-10-2008, 05:11 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Forgot our router password I don't think you need any new port forwards to do this task, it sounds like a configuration issue with PCAnywhere. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-10-2008, 07:45 PM	#7 (permalink)
vewdodude Registered User Join Date: Dec 2004 Posts: 88 OS: NT	Re: Forgot our router password Got it done. I did get into the control panel for the modem. I had to set the local IP address of the computer I wanted to login to remotely to a unique port number. The default port numbers for the data and status ports were already being used for one of the office computers. After that I did have to go into the advance tcp/ip properties for both the host and the remote computers pcanywhere to make sure they all used the same unique port numbers. After going through all that it worked! Thanks for the help!