Internet connectvity dies periodically

mikef51 · 02-03-2008, 09:06 PM

I have been using SBC DSL for 2 yrs with no problems.
I have the Siemens Speedstream 4100 DSL modem (v6.0 sw)
running to a D-Link wireless router. The Sony deskside PC
is connected to the router through a cable, and the
various laptops run off the WLAN.

Recently, the Internet connectvity started to get flaky.
It will stop working after ~ 1 hr or so. I need to power cycle
both the modem & router to get it back online. Both the PC
on the calbe & the laptops on the wireless lose connectivity.

I replaced the router, same problem. Re-installed SBC DSL sw,
no help. Wonder if the modem is going bad?

I called SBC tech support, they are no help (they just tell me
to power cycle the modem -- not a permanent fix)

Bisque · 02-03-2008, 09:29 PM

Next time it happens take notice of the light configuration on your modem. Do they change at all? :)

**johnwill** · 02-04-2008, 08:42 AM

Insist on a new modem.

mikef51 · 02-04-2008, 11:30 PM

thanks, Bisque.
when the fault occurs, all DSL modem lights are green,
except "activity" light, which is off & does not flash.

router lights also tend to be steady green,
not flashing.

I will request a new modem from SBC.

02-03-2008, 09:06 PM	#1 (permalink)
mikef51 Registered User Join Date: Feb 2008 Posts: 2 OS: winxp	Internet connectvity dies periodically I have been using SBC DSL for 2 yrs with no problems. I have the Siemens Speedstream 4100 DSL modem (v6.0 sw) running to a D-Link wireless router. The Sony deskside PC is connected to the router through a cable, and the various laptops run off the WLAN. Recently, the Internet connectvity started to get flaky. It will stop working after ~ 1 hr or so. I need to power cycle both the modem & router to get it back online. Both the PC on the calbe & the laptops on the wireless lose connectivity. I replaced the router, same problem. Re-installed SBC DSL sw, no help. Wonder if the modem is going bad? I called SBC tech support, they are no help (they just tell me to power cycle the modem -- not a permanent fix)

02-03-2008, 09:29 PM	#2 (permalink)
Bisque Registered User Join Date: Feb 2008 Location: Canada Posts: 17 OS: Windows XP	Re: Internet connectvity dies periodically Next time it happens take notice of the light configuration on your modem. Do they change at all? :)

02-04-2008, 08:42 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet connectvity dies periodically Insist on a new modem. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-04-2008, 11:30 PM	#4 (permalink)
mikef51 Registered User Join Date: Feb 2008 Posts: 2 OS: winxp	Re: Internet connectvity dies periodically thanks, Bisque. when the fault occurs, all DSL modem lights are green, except "activity" light, which is off & does not flash. router lights also tend to be steady green, not flashing. I will request a new modem from SBC.