constantly dropping internet connection

Mylopotamou · 01-31-2008, 09:07 AM

PLEASE can anyone help.
First - I don't know a great deal about computers, I may even have posted this in the wrong place!
Heres the problem and its driving me crazy. When I connect to the internet everything is fine for about 10 minutes, then my computer slows right down and browser page informs me that the page has timed out. My internet connection still shows as being connected. If I disconnect and then reconnect everything goes well for a few more minutes, after 3 or 4 times that this happens the modem will then not disconnect, my computer freezes and I can do nothing other than turn off and reboot.
Does anyone please have the answer to this frustrating problem. I have had to re boot 3 times to get to this site and post !!!!
Thanks

**johnwill** · 01-31-2008, 09:36 AM

That screams malware to me.

Please follow this HJT Log 5 Step Process to post a HijackThis log in the HijackThis Log Help forum here.

Mylopotamou · 02-01-2008, 12:00 AM

I followed all instructions given, I found no programs to uninstall from both your list or the web site you gave. The scan download however was a nightmare. My Internet connection broke 4 times whilst trying to obtain this download. The download began but a pop up window kept informing me that there was an error and to try again, 3 times I did this, then had to disconnect and reconnect to try for a fourth time. In the end I had to ignore the error report and continue the download which had started The download itself took 2 hours to complete with a further two reconnects necessary.
Finally downloaded and cant open the file ?
Help needed again sorry !

**bhahar84** · 02-02-2008, 12:40 AM

Hi Mylopotamou!!

Try to use any download manager instead using the direct download, such as FlashGet, or Internet Download Manager. You can download this program from any other working computer, then installed it on this computer before downloading further applications. Then, post the computer specifications and the HijackLog log on the HijackThis Forum, as the johnwill said

Mylopotamou · 02-03-2008, 02:03 AM

There is no way I can get Panda ActiveScan to work. I have tried everything I can think of.
I use Firefox as my browser but in order to do this scan I have made Explorer my default, downloaded the latest version, gone back to Panda and the results are the same.
The scan takes place, download proceeds (32mb 3 hours) then error box in Panda tells me that there is an error and to retry. I have been through this process a dozen times and I'm getting nowhere fast.
I already have 'HiJack This' on my computer, can I use this as an alternative to scan and post logs in the forum?

Mylopotamou · 02-03-2008, 02:06 AM

Logfile of HijackThis v1.99.1
Scan saved at 11:20:04, on 03/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\MSGTAG\MSGTAG.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R3 - URLSearchHook: (no name) - {1d1b60fd-b21f-4b9a-8a5f-64e8544828d7} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.bbcnews.co.uk
O16 - DPF: {AA59202C-5E41-48FC-AF7D-324F5FD6A9F1} - http://scripts.dlv4.com/binaries/ega...1070_em_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{57E67CF9-3E8B-43BF-916B-7B02173A0107}: NameServer = 194.30.220.114 194.30.220.117
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

**johnwill** · 02-03-2008, 10:20 AM

How does it work if you boot in safe mode with networking?

Mylopotamou · 02-06-2008, 05:05 AM

OK, I have tried again with my computer in safe mode, first attempt, I got a 'runtime error' with my email programme then an 'abnormal programme termination' message. Internet connection dropped, tried reconnect, and my computer locked.
I shut down and restarted in safe mode. Active scan started - download proceeded with Internet Download manager, Panda screen then showed 'error' try again message.
I began again today, and all went well for a while. I thought this was going to be succesful and then a new Panda window can up 'Service Unavailable'
Do you think that Panda has a problem rather than me ?

**bhahar84** · 02-06-2008, 07:51 AM

Hi Mylopotamou!

Did you boot in Safe Mode instead of Safe Mode with Networking? Try to do it once again, and see if it works fine?

Mylopotamou · 02-07-2008, 01:38 AM

Seems I did indeed start in safe mode instead of safe mode with networking (Sorry).........
In safe mode with networking I find that I have no internet access at all instead I get a Error 711 configuration problem ?
Now I really need your help, thanks for your persistence.

**bhahar84** · 02-07-2008, 09:46 AM

Hi again Mylopotamou!

First of all, make sure all this services is not disabled on your computer:

1. Telephony
2. Plug and play
3. Remote procedure call
4. Remote Access Auto Connection Manager

On details on enable services, you can refer to this microsoft article:
Microsoft TechNet

Mylopotamou · 02-09-2008, 12:15 AM

Hello again,
Sorry, still no progress to report.
I checked the services, all were ok except Remote Access Auto Connection which I changed from manual to automatic.
Back to restart in safe mode with networking - still no Internet access. 711 Error message informed me 'cannot load Remote Access.
I went back to standard startup and checked this service which was still set on Automatic.
Back again to safe mode with networking, and received Error messages 1068 and 1084 - something to do with Internet access not being available in safe mode with networking ?
Now, this set me thinking and maybe this makes a difference.
My computer access's the Internet using an ISDN box via USB connection, I do not use my internal modem to connect.
In any event, I tried again in standard mode to download the Panda programme with no luck at all, then found a page with comments about the programme, all were reporting that there seemed to be a problem getting this download ?
I have written to Panda asking advice but have not received a reply.
Please where do I go from here. Incidentally, even if I succeed in accessing the Internet in safe mode with networking, Panda's programme downloading time is around two and a half hours - my computer will lose Internet connection way before this completes, if there is no chance to resume a download, I am on a road to nowhere.

**bhahar84** · 02-09-2008, 04:38 AM

Hi again Mylopotamou!

It seems like maybe the issue with your ISP. Try call them and check out with them. If everything is going fine with the ISP, then we'll try to troubleshoot computer again.

About the Panda antivirus, you might want to use a download manager, such as GetRight, FlashGet, or Free Download Manager, which can resume the download if the internet connection drops

01-31-2008, 09:07 AM	#1 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	constantly dropping internet connection PLEASE can anyone help. First - I don't know a great deal about computers, I may even have posted this in the wrong place! Heres the problem and its driving me crazy. When I connect to the internet everything is fine for about 10 minutes, then my computer slows right down and browser page informs me that the page has timed out. My internet connection still shows as being connected. If I disconnect and then reconnect everything goes well for a few more minutes, after 3 or 4 times that this happens the modem will then not disconnect, my computer freezes and I can do nothing other than turn off and reboot. Does anyone please have the answer to this frustrating problem. I have had to re boot 3 times to get to this site and post !!!! Thanks

01-31-2008, 09:36 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: constantly dropping internet connection That screams malware to me. Please follow this HJT Log 5 Step Process to post a HijackThis log in the HijackThis Log Help forum here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-01-2008, 12:00 AM	#3 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection I followed all instructions given, I found no programs to uninstall from both your list or the web site you gave. The scan download however was a nightmare. My Internet connection broke 4 times whilst trying to obtain this download. The download began but a pop up window kept informing me that there was an error and to try again, 3 times I did this, then had to disconnect and reconnect to try for a fourth time. In the end I had to ignore the error report and continue the download which had started The download itself took 2 hours to complete with a further two reconnects necessary. Finally downloaded and cant open the file ? Help needed again sorry !

02-02-2008, 12:40 AM	#4 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: constantly dropping internet connection Hi Mylopotamou!! Try to use any download manager instead using the direct download, such as FlashGet, or Internet Download Manager. You can download this program from any other working computer, then installed it on this computer before downloading further applications. Then, post the computer specifications and the HijackLog log on the HijackThis Forum, as the johnwill said __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-03-2008, 02:03 AM	#5 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection There is no way I can get Panda ActiveScan to work. I have tried everything I can think of. I use Firefox as my browser but in order to do this scan I have made Explorer my default, downloaded the latest version, gone back to Panda and the results are the same. The scan takes place, download proceeds (32mb 3 hours) then error box in Panda tells me that there is an error and to retry. I have been through this process a dozen times and I'm getting nowhere fast. I already have 'HiJack This' on my computer, can I use this as an alternative to scan and post logs in the forum?

02-03-2008, 02:06 AM	#6 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection Logfile of HijackThis v1.99.1 Scan saved at 11:20:04, on 03/02/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\MSGTAG\MSGTAG.exe C:\Program Files\Internet Download Manager\IDMan.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\Internet Download Manager\IEMonitor.exe C:\Program Files\IncrediMail\bin\IncMail.exe C:\PROGRA~1\INCRED~1\bin\IMApp.exe C:\PROGRA~1\MOZILL~1\FIREFOX.EXE C:\Program Files\Hijackthis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R3 - URLSearchHook: (no name) - {1d1b60fd-b21f-4b9a-8a5f-64e8544828d7} - (no file) O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing) O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe" O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll O11 - Options group: [INTERNATIONAL] International* O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O15 - Trusted Zone: http://www.bbcnews.co.uk O16 - DPF: {AA59202C-5E41-48FC-AF7D-324F5FD6A9F1} - http://scripts.dlv4.com/binaries/ega...1070_em_XP.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{57E67CF9-3E8B-43BF-916B-7B02173A0107}: NameServer = 194.30.220.114 194.30.220.117 O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

02-03-2008, 10:20 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: constantly dropping internet connection How does it work if you boot in safe mode with networking? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-06-2008, 05:05 AM	#8 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection OK, I have tried again with my computer in safe mode, first attempt, I got a 'runtime error' with my email programme then an 'abnormal programme termination' message. Internet connection dropped, tried reconnect, and my computer locked. I shut down and restarted in safe mode. Active scan started - download proceeded with Internet Download manager, Panda screen then showed 'error' try again message. I began again today, and all went well for a while. I thought this was going to be succesful and then a new Panda window can up 'Service Unavailable' Do you think that Panda has a problem rather than me ?

02-06-2008, 07:51 AM	#9 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: constantly dropping internet connection Hi Mylopotamou! Did you boot in Safe Mode instead of Safe Mode with Networking? Try to do it once again, and see if it works fine? __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-07-2008, 01:38 AM	#10 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection Seems I did indeed start in safe mode instead of safe mode with networking (Sorry)......... In safe mode with networking I find that I have no internet access at all instead I get a Error 711 configuration problem ? Now I really need your help, thanks for your persistence.

02-07-2008, 09:46 AM	#11 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: constantly dropping internet connection Hi again Mylopotamou! First of all, make sure all this services is not disabled on your computer: 1. Telephony 2. Plug and play 3. Remote procedure call 4. Remote Access Auto Connection Manager On details on enable services, you can refer to this microsoft article: Microsoft TechNet __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-09-2008, 12:15 AM	#12 (permalink)
Mylopotamou Registered User Join Date: Jan 2008 Posts: 7 OS: xp home	Re: constantly dropping internet connection Hello again, Sorry, still no progress to report. I checked the services, all were ok except Remote Access Auto Connection which I changed from manual to automatic. Back to restart in safe mode with networking - still no Internet access. 711 Error message informed me 'cannot load Remote Access. I went back to standard startup and checked this service which was still set on Automatic. Back again to safe mode with networking, and received Error messages 1068 and 1084 - something to do with Internet access not being available in safe mode with networking ? Now, this set me thinking and maybe this makes a difference. My computer access's the Internet using an ISDN box via USB connection, I do not use my internal modem to connect. In any event, I tried again in standard mode to download the Panda programme with no luck at all, then found a page with comments about the programme, all were reporting that there seemed to be a problem getting this download ? I have written to Panda asking advice but have not received a reply. Please where do I go from here. Incidentally, even if I succeed in accessing the Internet in safe mode with networking, Panda's programme downloading time is around two and a half hours - my computer will lose Internet connection way before this completes, if there is no chance to resume a download, I am on a road to nowhere.

02-09-2008, 04:38 AM	#13 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: constantly dropping internet connection Hi again Mylopotamou! It seems like maybe the issue with your ISP. Try call them and check out with them. If everything is going fine with the ISP, then we'll try to troubleshoot computer again. About the Panda antivirus, you might want to use a download manager, such as GetRight, FlashGet, or Free Download Manager, which can resume the download if the internet connection drops __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]