Lost Internet Connection

joeebuns · 01-26-2008, 02:11 PM

We are connected to the internet using a shared DSl modem that has a Mac, Hp Pavilion and Airport. All computers are connected except the HP lost it's connection. Everything is hardwired.
We shutdown for the night, started up in the AM, the MAC was online but the HP received the "cannot connect to internet" message. So we reset the connection and still no connection. We did the "repair" from the dropdown menu and still nothing. I changed the port in the modem, nothing. I changed the connection wire, nothing. In desperation I reset the system to 2 weeks prior. Nothing. I now have a feeling that something went wrong with the Ethernet card. I went onto HP Help and did everything that it said to do to restore an internet connection. Nothing.
What is wrong?

**johnwill** · 01-27-2008, 01:11 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

On any problem computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

joeebuns · 01-27-2008, 06:38 PM

Thank you for answering but I could not copy the message from the command prompt. I will take it to my local computer guru.
Thanks again.

**johnwill** · 01-28-2008, 03:26 PM

If you simply hit enter, it will copy. You have to follow the instructions EXACTLY.

01-26-2008, 02:11 PM	#1 (permalink)
joeebuns Registered User Join Date: Jan 2008 Posts: 2 OS: xp	Lost Internet Connection We are connected to the internet using a shared DSl modem that has a Mac, Hp Pavilion and Airport. All computers are connected except the HP lost it's connection. Everything is hardwired. We shutdown for the night, started up in the AM, the MAC was online but the HP received the "cannot connect to internet" message. So we reset the connection and still no connection. We did the "repair" from the dropdown menu and still nothing. I changed the port in the modem, nothing. I changed the connection wire, nothing. In desperation I reset the system to 2 weeks prior. Nothing. I now have a feeling that something went wrong with the Ethernet card. I went onto HP Help and did everything that it said to do to restore an internet connection. Nothing. What is wrong?

01-27-2008, 01:11 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,969 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Lost Internet Connection Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model of the router. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. On any problem computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-27-2008, 06:38 PM	#3 (permalink)
joeebuns Registered User Join Date: Jan 2008 Posts: 2 OS: xp	Re: Lost Internet Connection Thank you for answering but I could not copy the message from the command prompt. I will take it to my local computer guru. Thanks again.

01-28-2008, 03:26 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,969 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Lost Internet Connection If you simply hit enter, it will copy. You have to follow the instructions EXACTLY. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience