internet connection problems

[Amy12321]

i have recently started to have problems with my internet connection. when i first switch on my computer the connection works for a short time and then comes up cannot connect to server.

i use firefox browser and have had the same connection with no problems for a few years

if i unplug the internet connection and plug it back in it works again but only for a few minutes

i have broadband internet connection.

what can i do to solve the problem???

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Amy12321]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-3hcef8q6j0
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-0C-76-44-ED-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 82.39.131.133
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 82.39.128.1
DHCP Server . . . . . . . . . . . : 62.31.144.119
DNS Servers . . . . . . . . . . . : 62.31.144.39
195.188.53.175
62.31.112.39
Lease Obtained. . . . . . . . . . : 21 December 2007 16:45:09
Lease Expires . . . . . . . . . . : 28 December 2007 15:13:38

C:\Documents and Settings\Owner>



i am running windows xp home edition service pack 1

i do not get any error messages aprt from it says internet is not connected

my broadband is wired

Cable Modem: Scientific Atlanta Webstar DPX-100

i have a compaq computer but i am not sure of the exact model

[johnwill]

Is that IPCONFIG after you can no longer connect? Please do this when the connection fails as well.

Try these simple tests.

Start, Run, CMD to open a command prompt:

PING 216.109.112.135

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.