modem problems

stickboy42461 · 12-16-2007, 02:01 PM

i have not been able to get on the internet says i have a server problem. was working fine then the last two weks i have had to call tech support and they pinged me or something do not know what the problem is. i can get on wireless and have no problems just my desktop computer will not go online. ran my pc doctor and tells me same thing little on no connectivity. could my modem be bad in my tower or could it de my cable modem need asistance.

**johnwill** · 12-16-2007, 07:03 PM

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

12-16-2007, 02:01 PM	#1 (permalink)
stickboy42461 Registered User Join Date: Dec 2007 Posts: 3 OS: windows xp	modem problems i have not been able to get on the internet says i have a server problem. was working fine then the last two weks i have had to call tech support and they pinged me or something do not know what the problem is. i can get on wireless and have no problems just my desktop computer will not go online. ran my pc doctor and tells me same thing little on no connectivity. could my modem be bad in my tower or could it de my cable modem need asistance.

12-16-2007, 07:03 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,740 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: modem problems Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. On any problem computer, I'd also like to see this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience