DSL modem restarts by itself

zzwxy589 · 12-04-2007, 04:50 PM

Hi, Recently, my dsl speedstream 5360 modem has been restarting and reconnecting on its own frequently for no apperant reason. Im also using a router, so that i can get internet on my labtop wirelessly. Everytime time the problem occurs, my router seems to still have connection, becasue the green lights remain on. But the modem as ive said, restarts, and then runs normally again.... that is.. for 15-20 mins. i dont know whats wrong with it, PLZ HELP! thanks a bunch.

johnwill · 12-05-2007, 03:28 PM

If you connect with a wired connection directly to the modem, do you still get disconnected? I'd do that to isolate the issue to the router or the modem.

zzwxy589 · 12-06-2007, 12:05 PM

My desktop computer is the host PC for the wireless internet on the labtop. so im w/e that means lol, forgive me.. im not a good PC guy ><

johnwill · 12-06-2007, 02:56 PM

What's the make/model of the router?

I don't understand the statement about the desktop being the host PC, since the laptop should be connecting directly to the router.

**Done_Fishin** · 12-06-2007, 03:10 PM

I had been having similar problems with my adsl router too ..
It seems that My ISP have upgraded to ADSL2Plus .. and boosted my speed too.
My modem-router required a firmware upgrade that no-one bothered to tell me about until I contacted my ISP.
Might be worth a phone call , I suffered for over a week til I decided to call. I knew they had been doing line upgrades of some sort and were issuing warnings about temporary loss of service on an automated message when calling .. I finally decided to ignore the warning and speak to someone .. which is when I got the upgrade news

zzwxy589 · 12-06-2007, 10:45 PM

I meant to say before that my labtop is connected wirelessly. My router is a linksys srx 200 /WRT54G X2

johnwill · 12-07-2007, 07:29 AM

I need to understand better the "modem restarts". Is the modem actually going through a reset sequence? Or are you just losing Internet access for a period of time?

zzwxy589 · 12-07-2007, 10:06 AM

well during the "restart" process, the dsl light goes off, and the act light go off, then after a few seconds or so, the dsl will slowly blick back on. same as the act light. then, once they stop doing the little blink thing, im connected and good to go again. Same thing happens anywhere from only 3 times a day, if im lucky, to about 20 times... >< haha

johnwill · 12-07-2007, 12:10 PM

Sounds a lot like the modem is dying.

zzwxy589 · 12-07-2007, 12:47 PM

would u suggest me to buy another modem? and that would solve the issue?

**Done_Fishin** · 12-07-2007, 01:21 PM

havve you checked with your ISP in case you're line got upgraded to adsl2plus and needs a firmware upgrade. The symptoms sound so very much like those I suffered that I think it might be worth asking.

zzwxy589 · 12-07-2007, 02:07 PM

well, i was going to call them just as you said, but.. i have a rather silly problem lol, i dont know my account info off the top of my head, i gotta find that stuff in my bills.... which i gotta find.. haha, but i wonder if i would have to supply them with that info if all id have is just that simple question....

**Done_Fishin** · 12-08-2007, 03:45 AM

When I spoke to my ISP people I just called & gave them my name & phone number. I assumed since they have all my details over there that the only other item that they would ask is my ID number .. which on this occasion they forgot to do ..

12-04-2007, 04:50 PM	#1 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	DSL modem restarts by itself Hi, Recently, my dsl speedstream 5360 modem has been restarting and reconnecting on its own frequently for no apperant reason. Im also using a router, so that i can get internet on my labtop wirelessly. Everytime time the problem occurs, my router seems to still have connection, becasue the green lights remain on. But the modem as ive said, restarts, and then runs normally again.... that is.. for 15-20 mins. i dont know whats wrong with it, PLZ HELP! thanks a bunch.

12-05-2007, 03:28 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,984 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: DSL modem restarts by itself If you connect with a wired connection directly to the modem, do you still get disconnected? I'd do that to isolate the issue to the router or the modem. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-06-2007, 12:05 PM	#3 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	Re: DSL modem restarts by itself My desktop computer is the host PC for the wireless internet on the labtop. so im w/e that means lol, forgive me.. im not a good PC guy ><

12-06-2007, 02:56 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,984 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: DSL modem restarts by itself What's the make/model of the router? I don't understand the statement about the desktop being the host PC, since the laptop should be connecting directly to the router. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-06-2007, 03:10 PM	#5 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,252 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	Re: DSL modem restarts by itself I had been having similar problems with my adsl router too .. It seems that My ISP have upgraded to ADSL2Plus .. and boosted my speed too. My modem-router required a firmware upgrade that no-one bothered to tell me about until I contacted my ISP. Might be worth a phone call , I suffered for over a week til I decided to call. I knew they had been doing line upgrades of some sort and were issuing warnings about temporary loss of service on an automated message when calling .. I finally decided to ignore the warning and speak to someone .. which is when I got the upgrade news __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner

12-06-2007, 10:45 PM	#6 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	Re: DSL modem restarts by itself I meant to say before that my labtop is connected wirelessly. My router is a linksys srx 200 /WRT54G X2 Last edited by zzwxy589; 12-06-2007 at 10:47 PM.

12-07-2007, 07:29 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,984 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: DSL modem restarts by itself I need to understand better the "modem restarts". Is the modem actually going through a reset sequence? Or are you just losing Internet access for a period of time? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-07-2007, 10:06 AM	#8 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	Re: DSL modem restarts by itself well during the "restart" process, the dsl light goes off, and the act light go off, then after a few seconds or so, the dsl will slowly blick back on. same as the act light. then, once they stop doing the little blink thing, im connected and good to go again. Same thing happens anywhere from only 3 times a day, if im lucky, to about 20 times... >< haha

12-07-2007, 12:10 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,984 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: DSL modem restarts by itself Sounds a lot like the modem is dying. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-07-2007, 12:47 PM	#10 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	Re: DSL modem restarts by itself would u suggest me to buy another modem? and that would solve the issue?

12-07-2007, 01:21 PM	#11 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,252 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	Re: DSL modem restarts by itself havve you checked with your ISP in case you're line got upgraded to adsl2plus and needs a firmware upgrade. The symptoms sound so very much like those I suffered that I think it might be worth asking. __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner Last edited by Done_Fishin; 12-07-2007 at 01:32 PM.

12-07-2007, 02:07 PM	#12 (permalink)
zzwxy589 Registered User Join Date: Aug 2007 Posts: 10 OS: windows xp	Re: DSL modem restarts by itself well, i was going to call them just as you said, but.. i have a rather silly problem lol, i dont know my account info off the top of my head, i gotta find that stuff in my bills.... which i gotta find.. haha, but i wonder if i would have to supply them with that info if all id have is just that simple question....

12-08-2007, 03:45 AM	#13 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,252 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	Re: DSL modem restarts by itself When I spoke to my ISP people I just called & gave them my name & phone number. I assumed since they have all my details over there that the only other item that they would ask is my ID number .. which on this occasion they forgot to do .. __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner