Acquring network address, problem

Polata · 11-26-2007, 07:16 PM

i have a compaq presario v5101, with many spyware problems and such, i have been cleaning it up for about a week. But at my house where we have an actiontec wireless modem/router i cannot connect to it. whenever i try to connect to it with my integrated wireless it just says acquring network adress or after a bit it says limited or no connectivity. The same thing happens when i get hardwired in. The laptop works on other wireless networks, at least wireless. So i am not sure what the problem is, all help is appreciated.

Polata · 11-26-2007, 09:17 PM

oh yes, some things i forgot, modem/router is a actiontec GT724-WG
im on wireless, WPA encription ill try to get the ipconfig info later

johnwill · 11-27-2007, 07:25 AM

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

Polata · 11-27-2007, 05:02 PM

just tried what you suggested, it did not work, to let you know this is windows home edition

johnwill · 11-27-2007, 05:58 PM

Disable all encryption to get it connected, then add the encryption as a separate step. The most common reason for this issue is mismatched encryption keys.

Polata · 11-27-2007, 05:59 PM

alright i go try that right now, so disable it on the router, then do it after i get connected? and can i use the same encription, i have a few laptops on this router?

Polata · 11-27-2007, 06:19 PM

i did that and now it will say i am not connected on the two laptops i am using but they have internet

Polata · 11-27-2007, 08:11 PM

and i think i got it to work

johnwill · 11-28-2007, 07:07 AM

Now you can add the encryption back in and make sure all the keys match, you should be good to go.

11-26-2007, 07:16 PM	#1 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Acquring network address, problem i have a compaq presario v5101, with many spyware problems and such, i have been cleaning it up for about a week. But at my house where we have an actiontec wireless modem/router i cannot connect to it. whenever i try to connect to it with my integrated wireless it just says acquring network adress or after a bit it says limited or no connectivity. The same thing happens when i get hardwired in. The laptop works on other wireless networks, at least wireless. So i am not sure what the problem is, all help is appreciated.

11-26-2007, 09:17 PM	#2 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Re: Acquring network address, problem oh yes, some things i forgot, modem/router is a actiontec GT724-WG im on wireless, WPA encription ill try to get the ipconfig info later

11-27-2007, 07:25 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,157 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Acquring network address, problem TCP/IP stack repair options for use with Windows XP with SP2. Start, Run, CMD to open a command prompt: Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-27-2007, 05:02 PM	#4 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Re: Acquring network address, problem just tried what you suggested, it did not work, to let you know this is windows home edition

11-27-2007, 05:58 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,157 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Acquring network address, problem Disable all encryption to get it connected, then add the encryption as a separate step. The most common reason for this issue is mismatched encryption keys. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-27-2007, 05:59 PM	#6 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Re: Acquring network address, problem alright i go try that right now, so disable it on the router, then do it after i get connected? and can i use the same encription, i have a few laptops on this router?

11-27-2007, 06:19 PM	#7 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Re: Acquring network address, problem i did that and now it will say i am not connected on the two laptops i am using but they have internet

11-27-2007, 08:11 PM	#8 (permalink)
Polata Registered User Join Date: Nov 2007 Posts: 6 OS: XP Home	Re: Acquring network address, problem and i think i got it to work

11-28-2007, 07:07 AM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,157 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Acquring network address, problem Now you can add the encryption back in and make sure all the keys match, you should be good to go. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience