Not sure if this is meant for here, but help!

Asurai · 11-23-2007, 11:37 PM

Ok, I'm new here, and I wasn't sure where to put this, this is for a friend of mine. Ok, well there's a problem with my friend's internet and we're not entirely sure what it is. For some weird reason the net will only connect IF the phone is on. We don't know what to do and nothing I've looked up helps. My friend has a 5.8GHz cordless phone, has Verizon internet, and a Verizon DSL router. That's all I know, sorry, but I can get more info if needed. Just please help.

**sobeit** · 11-23-2007, 11:45 PM

strange problem - do you have dsl filters on your phone lines? If not, you need them.

johnwill · 11-24-2007, 08:06 AM

You need DSL filters on EVERYTHING BUT the DSL modem. That should have a direct connection to the phone line without a filter.

Many times, the in-house wiring will be an issue, even with the proper filters. In that case, I usually recommend the following cure.

Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand.

This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.

Here's a good detailed description of the process: DSL Wiring Upgrade Tutorial

11-23-2007, 11:37 PM	#1 (permalink)
Asurai Registered User Join Date: Nov 2007 Posts: 1 OS: Windows XP	Not sure if this is meant for here, but help! Ok, I'm new here, and I wasn't sure where to put this, this is for a friend of mine. Ok, well there's a problem with my friend's internet and we're not entirely sure what it is. For some weird reason the net will only connect IF the phone is on. We don't know what to do and nothing I've looked up helps. My friend has a 5.8GHz cordless phone, has Verizon internet, and a Verizon DSL router. That's all I know, sorry, but I can get more info if needed. Just please help.

11-23-2007, 11:45 PM	#2 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: Not sure if this is meant for here, but help! strange problem - do you have dsl filters on your phone lines? If not, you need them.

11-24-2007, 08:06 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,984 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Not sure if this is meant for here, but help! You need DSL filters on EVERYTHING BUT the DSL modem. That should have a direct connection to the phone line without a filter. Many times, the in-house wiring will be an issue, even with the proper filters. In that case, I usually recommend the following cure. Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand. This is as good as it gets for DSL installations, and will usually solve in-house wiring issues. Here's a good detailed description of the process: DSL Wiring Upgrade Tutorial __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience