Acer TravelMate 2420 upgrade to Vista

Zatamon · 11-13-2007, 09:26 AM

Hello,

I have clean-installed Vista on my Acer TravelMate 2420 and everything is working except the modem. The Device Manager says it is working properly but when I go into Diagnostic and Query the modem, I get the following error message:

"The port that the modem is attached to could not be opened. This may be the result of a hardware conflict..."

All other devices are marked operational except for the "Multimedia Audio Controller" which is listed at Location: "PCI bus 0, device 30, function 2"

I am sure it is not a coincidence that the Modem in the PC is an "Agere Systems AC'97 Modem" with the location listed as: "PCI bus 0, device 30, function 3".

I hope someone can make a suggestion that would resolve this problem.

Thanks, looking forward to your replies.

Zatamon

johnwill · 11-13-2007, 03:51 PM

Did the machine originally come with Vista?

**sobeit** · 11-13-2007, 04:05 PM

did you reinstall the modem driver from acers website if not, give it a try.

Zatamon · 11-13-2007, 04:09 PM

Thanks for the reply!. No, it came with XP Home edition. I had some virus problems so I decided to use the opportunity to upgrade to Vista and start with a clean slate. The Hard disk was partitioned to 2 15GB drives, both of them too small to install Vista on them, so I created one large partition, reformatted the drive and installed Vista. I expected Vista to recognize all my devices (it claims to be Vista-compatible), so I did not create a recovery CD, something I regret now, alas too late.

Zatamon · 11-13-2007, 04:14 PM

Quote:

Originally Posted by sobeit666

did you reinstall the modem driver from acers website if not, give it a try.

Yes, that is the first I tried -- same problem.

Zatamon · 11-14-2007, 04:51 PM

Quote:

Originally Posted by johnwill

Did the machine originally come with Vista?

Could you please tell me why you asked me that question?

I was hoping for a follow-up...???

I still can't use my modem and I was really hoping for some helpful suggestions when I registered on this forum.

johnwill · 11-14-2007, 05:53 PM

I asked because there may not be the proper Vista compatible drivers for it.

Did you go to the Acer site and look for Vista drivers for this model?

11-13-2007, 09:26 AM	#1 (permalink)
Zatamon Registered User Join Date: Nov 2007 Posts: 4 OS: MS Vista	Acer TravelMate 2420 upgrade to Vista Hello, I have clean-installed Vista on my Acer TravelMate 2420 and everything is working except the modem. The Device Manager says it is working properly but when I go into Diagnostic and Query the modem, I get the following error message: "The port that the modem is attached to could not be opened. This may be the result of a hardware conflict..." All other devices are marked operational except for the "Multimedia Audio Controller" which is listed at Location: "PCI bus 0, device 30, function 2" I am sure it is not a coincidence that the Modem in the PC is an "Agere Systems AC'97 Modem" with the location listed as: "PCI bus 0, device 30, function 3". I hope someone can make a suggestion that would resolve this problem. Thanks, looking forward to your replies. Zatamon

11-13-2007, 03:51 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 29,829 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Acer TravelMate 2420 upgrade to Vista Did the machine originally come with Vista? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-13-2007, 04:05 PM	#3 (permalink)
sobeit Mentor Join Date: Nov 2007 Location: NEAR Posts: 4,686 OS: windows/linux	Re: Acer TravelMate 2420 upgrade to Vista did you reinstall the modem driver from acers website if not, give it a try.

11-13-2007, 04:09 PM	#4 (permalink)
Zatamon Registered User Join Date: Nov 2007 Posts: 4 OS: MS Vista	Re: Acer TravelMate 2420 upgrade to Vista Thanks for the reply!. No, it came with XP Home edition. I had some virus problems so I decided to use the opportunity to upgrade to Vista and start with a clean slate. The Hard disk was partitioned to 2 15GB drives, both of them too small to install Vista on them, so I created one large partition, reformatted the drive and installed Vista. I expected Vista to recognize all my devices (it claims to be Vista-compatible), so I did not create a recovery CD, something I regret now, alas too late.

11-14-2007, 05:53 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 29,829 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Acer TravelMate 2420 upgrade to Vista I asked because there may not be the proper Vista compatible drivers for it. Did you go to the Acer site and look for Vista drivers for this model? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience