Computer hangs when another connects wirelessly

davidpage · 10-15-2007, 10:16 PM

My two computers (one Desktop (A) and the other Notebook (B)) are connected to the Internet using the same modem in a home network. Computer A is connected to my router via a wire, and I occasionally use computer B via wireless connection (to the router). However when I use computer B wirelessly, sometimes A hangs, or to be more precise, works extremely slowly (e.g. takes 10 minutes to reboot, if I can reach the restart command box). Normally I will do a hard reboot on computer A, and normally after that I can retrieve information from A to B without problem (i.e. without another hang). But recently even though A is rebooted it sometimes still hangs when I continue to use B to retrieve information from A. And that is really troublesome because I can't get it working without another hard reboot. I'd like to ask what actually is wrong in the connection and/or software configuration.

Thanks.

johnwill · 10-16-2007, 11:47 AM

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

For each computer, please do this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

davidpage · 10-20-2007, 07:29 AM

As follows:

1. Make and model of the broadband modem.
Motorola SB5100

2. Make and model of the router.
PCi BLW-54MR

3. Connection type, wired or wireless.
Wired for computer A (desktop)
Wireless for computer B (notebook)

4. If wireless, encryption used, (none, WEP, WPA, or WPA2)
WPA-PSK

5. Make/model of network card or wireless adapter.
Desktop: Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
Notebook: Intel Wireless 4965AGN

6. Make/model of your computer (motherboard if home-built).
Desktop: ASUS P5B
Notebook: Fujitsu S6410

7. Version and patch level of Windows on all affected machines, i.e.
Desktop: XP Professional SP2
Notebook: Vista

8. IP Config Result (Both machines run on Chinese traditional platform):

Desktop:

Quote:

Microsoft Windows XP [版本 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : david-desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter 區域連線:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 00-18-F3-04-A5-16
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 2007年10月18日上午 10:49:04
Lease Expires . . . . . . . . . . : 2007年10月21日上午 10:49:04

C:\Documents and Settings\David>

Notebook:

Quote:

Microsoft Windows [版本 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\David>ipconfig /all

Windows IP 設定

主機名稱 . . . . . . . . . . . . .: David-Notebook
主要 Dns 尾碼 . . . . . . . . . .:
節點類型 . . . . . . . . . . . . .: 交互式
IP 路由啟用 . . . . . . . . . . . : 否
WINS Proxy 啟用 . . . . . . . . . : 否

無線區域網路介面卡無線網路連線:

連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: Intel(R) Wireless WiFi Link 4965AGN
實體位址 . . . . . . . . . . . . .: 00-13-E8-92-73-D7
DHCP 啟用 . . . . . . . . . . . . : 是
自動設定啟用 . . . . . . . . . . .: 是
連結-本機 IPv6 位址 . . . . . . . : fe80::5072:11a6:d8e5:20d7%10(偏好選項)
IPv4 位址 . . . . . . . . . . . . : 192.168.1.3(偏好選項)
子網路遮罩 . . . . . . . . . . . .: 255.255.255.0
租用取得 . . . . . . . . . . . . .: 2007年10月20日 21:19:21
租用到期 . . . . . . . . . . . . .: 2007年10月23日 21:19:13
預設閘道 . . . . . . . . . . . . .: 192.168.1.1
DHCP 伺服器 . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234886120
DNS 伺服器 . . . . . . . . . . . .: 192.168.1.1
NetBIOS over Tcpip . . . . . . . .: 停用

Ethernet 介面卡區域連線:

媒體狀態 . . . . . . . . . . . . .: 媒體已中斷連線
連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: Marvell Yukon 88E8055 PCI-E Gigabit Ether
net Controller
實體位址 . . . . . . . . . . . . .: 00-17-42-6C-4B-98
DHCP 啟用 . . . . . . . . . . . . : 是
自動設定啟用 . . . . . . . . . . .: 是

通道介面卡區域連線*:

連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: isatap.{1EF79EC9-F3C6-42A9-B937-08BADA6CB
CDE}
實體位址 . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
DHCP 啟用 . . . . . . . . . . . . : 否
自動設定啟用 . . . . . . . . . . .: 是
連結-本機 IPv6 位址 . . . . . . . : fe80::5efe:192.168.1.3%12(偏好選項)
預設閘道 . . . . . . . . . . . . .:
DNS 伺服器 . . . . . . . . . . . .: 192.168.1.1
NetBIOS over Tcpip . . . . . . . .: 停用

通道介面卡區域連線* 6:

媒體狀態 . . . . . . . . . . . . .: 媒體已中斷連線
連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: isatap.{ACB8C488-5687-4D28-BC83-D95717847
F59}
實體位址 . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
DHCP 啟用 . . . . . . . . . . . . : 否
自動設定啟用 . . . . . . . . . . .: 是

通道介面卡區域連線* 7:

連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: Teredo Tunneling Pseudo-Interface
實體位址 . . . . . . . . . . . . .: 02-00-54-55-4E-01
DHCP 啟用 . . . . . . . . . . . . : 否
自動設定啟用 . . . . . . . . . . .: 是
IPv6 位址. . . . . . . . . . . . .: 2001:0:4136:e390:186f:ce6:c2f5:1f87(偏好
選項)
連結-本機 IPv6 位址 . . . . . . . : fe80::186f:ce6:c2f5:1f87%11(偏好選項)
預設閘道 . . . . . . . . . . . . .: ::
NetBIOS over Tcpip . . . . . . . .: 停用

通道介面卡區域連線* 9:

媒體狀態 . . . . . . . . . . . . .: 媒體已中斷連線
連線特定 DNS 尾碼 . . . . . . . . :
描述 . . . . . . . . . . . . . . .: 6TO4 Adapter
實體位址 . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
DHCP 啟用 . . . . . . . . . . . . : 否
自動設定啟用 . . . . . . . . . . .: 是

C:\Users\David>

johnwill · 10-20-2007, 01:02 PM

I'm at a loss. There should be no interaction at all between them. Does this happen if you connect the laptop with a wire? The only thing that comes to mind is some issue within the router, since that's the common element. Have you upgraded it's firmware? How about resetting it to factory defaults and reconfiguring?

demeck · 11-10-2007, 04:59 AM

lol this is not related to anyting computer based but david you got same name as me..haha give it back

10-15-2007, 10:16 PM	#1 (permalink)
davidpage Registered User Join Date: Oct 2007 Posts: 2 OS: XP SP1	Computer hangs when another connects wirelessly My two computers (one Desktop (A) and the other Notebook (B)) are connected to the Internet using the same modem in a home network. Computer A is connected to my router via a wire, and I occasionally use computer B via wireless connection (to the router). However when I use computer B wirelessly, sometimes A hangs, or to be more precise, works extremely slowly (e.g. takes 10 minutes to reboot, if I can reach the restart command box). Normally I will do a hard reboot on computer A, and normally after that I can retrieve information from A to B without problem (i.e. without another hang). But recently even though A is rebooted it sometimes still hangs when I continue to use B to retrieve information from A. And that is really troublesome because I can't get it working without another hard reboot. I'd like to ask what actually is wrong in the connection and/or software configuration. Thanks.

10-16-2007, 11:47 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Computer hangs when another connects wirelessly Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. For each computer, please do this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-20-2007, 01:02 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Computer hangs when another connects wirelessly I'm at a loss. There should be no interaction at all between them. Does this happen if you connect the laptop with a wire? The only thing that comes to mind is some issue within the router, since that's the common element. Have you upgraded it's firmware? How about resetting it to factory defaults and reconfiguring? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-10-2007, 04:59 AM	#5 (permalink)
demeck Registered User Join Date: Nov 2007 Location: uk (isle of wight) Posts: 5 OS: xp	Re: Computer hangs when another connects wirelessly lol this is not related to anyting computer based but david you got same name as me..haha give it back