[SOLVED] Keep Losing my connection after a few mins.

playdoh · 10-12-2007, 12:41 AM

Hi All,

Hope you techos can help me??

After connecting to the internet after a minute or so it disconnects (page cannot be displayed), and I some times get messages the server has disconneted you.

I am on win XP using a touch dial speed modem Broadband Toucan.

Any ideas anyone.??

In anticipation

Paul.

johnwill · 10-12-2007, 07:17 AM

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

playdoh · 10-12-2007, 08:11 AM

Hi John,

Broadband modem is a speedtouch 330 modem supplied via toucan.

The connection type is wired and the Pc is a Dell dimension 5000, using win xp sp2.

Just wondering whether I have a virus in IE 6???

thanks

Paul

johnwill · 10-14-2007, 03:19 PM

This a USB modem, right? Have you disconnected any other USB devices for a test? USB is frequently problematic for networking.

I'd also consider that you might have malware. Please post a HijackThis 2.00.2 Log here.

playdoh · 10-15-2007, 01:39 AM

Think there was a malware problem as you suggested , I have done a system restore and this seems to have cured the problem.

Thanks again.

johnwill · 10-15-2007, 08:01 AM

You're welcome.

10-12-2007, 12:41 AM	#1 (permalink)
playdoh Registered User Join Date: Sep 2007 Location: Midlands - UK Posts: 34 OS: xp	[SOLVED] Keep Losing my connection after a few mins. Hi All, Hope you techos can help me?? After connecting to the internet after a minute or so it disconnects (page cannot be displayed), and I some times get messages the server has disconneted you. I am on win XP using a touch dial speed modem Broadband Toucan. Any ideas anyone.?? In anticipation Paul. __________________ I'm not anti-social; I'm just not user friendly

10-12-2007, 07:17 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Keep Losing my connection after a few mins. Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-12-2007, 08:11 AM	#3 (permalink)
playdoh Registered User Join Date: Sep 2007 Location: Midlands - UK Posts: 34 OS: xp	Re: Keep Losing my connection after a few mins. Hi John, Broadband modem is a speedtouch 330 modem supplied via toucan. The connection type is wired and the Pc is a Dell dimension 5000, using win xp sp2. Just wondering whether I have a virus in IE 6??? thanks Paul __________________ I'm not anti-social; I'm just not user friendly

10-14-2007, 03:19 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Keep Losing my connection after a few mins. This a USB modem, right? Have you disconnected any other USB devices for a test? USB is frequently problematic for networking. I'd also consider that you might have malware. Please post a HijackThis 2.00.2 Log here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-15-2007, 01:39 AM	#5 (permalink)
playdoh Registered User Join Date: Sep 2007 Location: Midlands - UK Posts: 34 OS: xp	Re: Keep Losing my connection after a few mins. Think there was a malware problem as you suggested , I have done a system restore and this seems to have cured the problem. Thanks again. __________________ I'm not anti-social; I'm just not user friendly

10-15-2007, 08:01 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Keep Losing my connection after a few mins. You're welcome. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience