losing ip address

polly · 10-08-2007, 01:08 PM

On a regular basis I find myself losing my internet cable connection and am told by Charter support that I've lost my ip address. Within a few minutes they have restored it online, but it always happens again after a few days. Is there anything I can do myself to solve the problem? Thank you.

**johnwill** · 10-08-2007, 03:59 PM

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

polly · 10-09-2007, 10:48 AM

The modem is motorola surfboard SB4200
Router is D-link DI524
wired
Network card Realtek RTL8139 family PCI F
Compaq presario S4100NX XP home sp2

I will have intermittant service or none at all. This happens fairly often. Right now everything is doing good but I never know when it will occur again. Charter tells me it"s thefault of my pc.

**johnwill** · 10-10-2007, 05:47 PM

I'd run connected directly to the modem first, that will eliminate the router as a possible issue. FWIW, I think the D-Link DI-524 is one of the worst products D-Link ever made, so it would be my top suspect.

10-08-2007, 01:08 PM	#1 (permalink)
polly Registered User Join Date: Mar 2006 Posts: 12 OS: WinXP	losing ip address On a regular basis I find myself losing my internet cable connection and am told by Charter support that I've lost my ip address. Within a few minutes they have restored it online, but it always happens again after a few days. Is there anything I can do myself to solve the problem? Thank you.

10-08-2007, 03:59 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,822 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: losing ip address Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-09-2007, 10:48 AM	#3 (permalink)
polly Registered User Join Date: Mar 2006 Posts: 12 OS: WinXP	Re: losing ip address The modem is motorola surfboard SB4200 Router is D-link DI524 wired Network card Realtek RTL8139 family PCI F Compaq presario S4100NX XP home sp2 I will have intermittant service or none at all. This happens fairly often. Right now everything is doing good but I never know when it will occur again. Charter tells me it"s thefault of my pc.

10-10-2007, 05:47 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,822 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: losing ip address I'd run connected directly to the modem first, that will eliminate the router as a possible issue. FWIW, I think the D-Link DI-524 is one of the worst products D-Link ever made, so it would be my top suspect. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience