Higher Pings Than Usual

fidelity · 10-01-2007, 05:47 PM

Well a little while ago my internet wouldn't connect at all for about a day or so so I had someone from my ISP come down to check it out. By that time it had fixed it self somehow, but they ran a line test and gave me a new modem etc anyways. After he had left I started to play the online games I normally play when I noticed my ping to any server was about 45+ higher than it used to be. I have been going crazy trying to fix it and have had no luck for about 2 or 3 months. I am debating switching ISP's to fix it if that would even help.

Windows XP
Bell Sympatico
D-Link DI-604 Router
DSL Bell Sympatico Speedstream modem.

Please help!

EDIT: Also forgot to add that 2 of my friends have the same internet about 5-10 minutes away from me and ping very well compared to me.

**johnwill** · 10-02-2007, 09:42 AM

Sounds like you still have ISP issues.

Does it still occur connected directly to the modem?

fidelity · 10-03-2007, 01:08 PM

Yes it does.. I have tried only using the modem, router, unplugging all other phonelines, changing the wires on the modem/router etc. I assume the only reasonable option left is that it is my ISP but they still say that there is nothing wrong with my internet although there clearly is.

**johnwill** · 10-04-2007, 12:21 PM

Register at DSLReports and run their line quality tests. Post a link to the results here.

fidelity · 10-05-2007, 05:11 PM

It says my ip is not pingable from dslreports.com

**johnwill** · 10-06-2007, 02:33 PM

You need to enable ICMO (PING) requests in your router's configuration.

fidelity · 10-09-2007, 01:35 PM

Block WAN Ping

When you "Block WAN Ping", you are causing the public WAN IP address on the DI-604 to not respond to ping commands. Pinging public WAN IP addresses is a common method used by hackers to test whether your WAN IP address is valid.

I assume this is what you mean? It's the only thing I can find in my router settings that looks right. I enabled it but it still says I'm not pingable.

fidelity · 10-09-2007, 01:54 PM

I also found this in my Advanced/Firewall settings on my router.

Allow Allow to Ping WAN port WAN,* WAN ICMP,8

Is this not what I need to be pingable.. I am still unpingable. This is very confusing for me.

fidelity · 10-09-2007, 04:24 PM

Well I was on the phone with many tech support people and none of them had any idea what it meant to have high latency. They just bumped up my download/upload speed and called it a day. After continually browsing for a fix I've found that I need to have my line switched from 'Interleaved' to 'FastPath' in order to correct the high latency.

10-01-2007, 05:47 PM	#1 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Higher Pings Than Usual Well a little while ago my internet wouldn't connect at all for about a day or so so I had someone from my ISP come down to check it out. By that time it had fixed it self somehow, but they ran a line test and gave me a new modem etc anyways. After he had left I started to play the online games I normally play when I noticed my ping to any server was about 45+ higher than it used to be. I have been going crazy trying to fix it and have had no luck for about 2 or 3 months. I am debating switching ISP's to fix it if that would even help. Windows XP Bell Sympatico D-Link DI-604 Router DSL Bell Sympatico Speedstream modem. Please help! EDIT: Also forgot to add that 2 of my friends have the same internet about 5-10 minutes away from me and ping very well compared to me. Last edited by fidelity; 10-01-2007 at 05:50 PM.

10-02-2007, 09:42 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Higher Pings Than Usual Sounds like you still have ISP issues. Does it still occur connected directly to the modem? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-03-2007, 01:08 PM	#3 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Re: Higher Pings Than Usual Yes it does.. I have tried only using the modem, router, unplugging all other phonelines, changing the wires on the modem/router etc. I assume the only reasonable option left is that it is my ISP but they still say that there is nothing wrong with my internet although there clearly is.

10-04-2007, 12:21 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Higher Pings Than Usual Register at DSLReports and run their line quality tests. Post a link to the results here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-05-2007, 05:11 PM	#5 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Re: Higher Pings Than Usual It says my ip is not pingable from dslreports.com

10-06-2007, 02:33 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Higher Pings Than Usual You need to enable ICMO (PING) requests in your router's configuration. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-09-2007, 01:35 PM	#7 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Re: Higher Pings Than Usual Block WAN Ping When you "Block WAN Ping", you are causing the public WAN IP address on the DI-604 to not respond to ping commands. Pinging public WAN IP addresses is a common method used by hackers to test whether your WAN IP address is valid. I assume this is what you mean? It's the only thing I can find in my router settings that looks right. I enabled it but it still says I'm not pingable.

10-09-2007, 01:54 PM	#8 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Re: Higher Pings Than Usual I also found this in my Advanced/Firewall settings on my router. Allow Allow to Ping WAN port WAN,* WAN ICMP,8 Is this not what I need to be pingable.. I am still unpingable. This is very confusing for me.

10-09-2007, 04:24 PM	#9 (permalink)
fidelity Registered User Join Date: Oct 2007 Posts: 6 OS: xp	Re: Higher Pings Than Usual Well I was on the phone with many tech support people and none of them had any idea what it meant to have high latency. They just bumped up my download/upload speed and called it a day. After continually browsing for a fix I've found that I need to have my line switched from 'Interleaved' to 'FastPath' in order to correct the high latency.