Connection Help

Fireranger19 · 09-28-2007, 07:53 PM

Hello

Im a bit of a freshman at this stuff so please help me through. I have tried to connect my laptop to our modem but it hasnt worked. The connection is a under the LAN or High-Speed Internet tab and is labelled:
Local Area Connection
Connected, Firewalled
1394 Net Adaptor

Note that it is blue but has a little padlock on it.

ISP: CallPlus Services Limited
Country of Residence: New Zealand
Modem: Billion ADSL Modem/Router with Ethernet Port (this is then connected to a DSE 5-port 10/100Mbps QoS Switch
Connection Type: Wired
Make/model of network card:

Make/model of computer: Dell Latitude D510
Version: Windows XP Home Edition

IPCONFIG /ALL Results
Windows IP Configuration

johnwill · 09-29-2007, 07:53 AM

The fact that you get nothing for the IPCONFIG suggests that your network hardware is not properly installed and is not being recognized by Windows. In Device Manager, what devices do you see with a yellow ! or ? on them?

Fireranger19 · 09-29-2007, 03:45 PM

?Other Devices
!Ethernet Controller
!Network Controller

johnwill · 09-30-2007, 09:33 AM

There you go. You need to load the chipset drivers and the network drivers for your machine.

You can use the service tag # on the Dell for direct access to all the drivers for that machine.

Fireranger19 · 09-30-2007, 12:32 PM

Hi, I am presuming you meant I am to download the drivers. My Dell could not find the files on the computer so it had to connect to the internet, which it doesnt have. Can I download these drivers somewhere and put them on a disc to put on the Dell?

johnwill · 10-01-2007, 03:39 PM

Yep, you can use the service tag # and download them to any computer, burn a CD or use a USB FLASH drive, and bring them across.

Fireranger19 · 10-20-2007, 11:32 PM

I had another twiddle with it today and have seem to have got something working.

Device Manager > Network Adaptors >
-1394 Net Adapter
-BCM5701 Gigabit Ethernet
-Inter PRO/Wireless 2200BG Network Connection

The only one with a slight problem is the BCM5701 Gigabit Ethernet device which has an exclamation mark, with the device status:

"This device cannot start. (Code 10)

Click Troubleshoot to start the troubleshooter for this device."

All help is truly appreciated.

johnwill · 10-21-2007, 01:19 PM

That's normally a driver problem, or the hardware has an issue. I'd try uninstalling it in Device Manager and re-installing the drivers.

Fireranger19 · 10-21-2007, 02:08 PM

Thats what it told me to do. I have done it..with no success :(

My laptop is the only DVD reader in the house so I was really looking forward to playing some online games but if this problem can not be fixed then I guess I will just go with out.

Thanks for all your help johnwill.

johnwill · 10-22-2007, 02:18 PM

I'd keep pinging Dell support, maybe they can beat it into submission. If all else fails, you can restore it to the factory configuration, which should get it back to the way you received it from Dell.

09-28-2007, 07:53 PM	#1 (permalink)
Fireranger19 Registered User Join Date: Sep 2007 Posts: 11 OS: Windows XP	Connection Help Hello Im a bit of a freshman at this stuff so please help me through. I have tried to connect my laptop to our modem but it hasnt worked. The connection is a under the LAN or High-Speed Internet tab and is labelled: Local Area Connection Connected, Firewalled 1394 Net Adaptor Note that it is blue but has a little padlock on it. ISP: CallPlus Services Limited Country of Residence: New Zealand Modem: Billion ADSL Modem/Router with Ethernet Port (this is then connected to a DSE 5-port 10/100Mbps QoS Switch Connection Type: Wired Make/model of network card: Make/model of computer: Dell Latitude D510 Version: Windows XP Home Edition IPCONFIG /ALL Results Windows IP Configuration

09-29-2007, 07:53 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Help The fact that you get nothing for the IPCONFIG suggests that your network hardware is not properly installed and is not being recognized by Windows. In Device Manager, what devices do you see with a yellow ! or ? on them? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

09-29-2007, 03:45 PM	#3 (permalink)
Fireranger19 Registered User Join Date: Sep 2007 Posts: 11 OS: Windows XP	Re: Connection Help ?Other Devices !Ethernet Controller !Network Controller

09-30-2007, 09:33 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Help There you go. You need to load the chipset drivers and the network drivers for your machine. You can use the service tag # on the Dell for direct access to all the drivers for that machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

09-30-2007, 12:32 PM	#5 (permalink)
Fireranger19 Registered User Join Date: Sep 2007 Posts: 11 OS: Windows XP	Re: Connection Help Hi, I am presuming you meant I am to download the drivers. My Dell could not find the files on the computer so it had to connect to the internet, which it doesnt have. Can I download these drivers somewhere and put them on a disc to put on the Dell?

10-01-2007, 03:39 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Help Yep, you can use the service tag # and download them to any computer, burn a CD or use a USB FLASH drive, and bring them across. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-20-2007, 11:32 PM	#7 (permalink)
Fireranger19 Registered User Join Date: Sep 2007 Posts: 11 OS: Windows XP	Re: Connection Help I had another twiddle with it today and have seem to have got something working. Device Manager > Network Adaptors > -1394 Net Adapter -BCM5701 Gigabit Ethernet -Inter PRO/Wireless 2200BG Network Connection The only one with a slight problem is the BCM5701 Gigabit Ethernet device which has an exclamation mark, with the device status: "This device cannot start. (Code 10) Click Troubleshoot to start the troubleshooter for this device." All help is truly appreciated. Last edited by Fireranger19 : 10-20-2007 at 11:34 PM.

10-21-2007, 01:19 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Help That's normally a driver problem, or the hardware has an issue. I'd try uninstalling it in Device Manager and re-installing the drivers. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-21-2007, 02:08 PM	#9 (permalink)
Fireranger19 Registered User Join Date: Sep 2007 Posts: 11 OS: Windows XP	Re: Connection Help Thats what it told me to do. I have done it..with no success :( My laptop is the only DVD reader in the house so I was really looking forward to playing some online games but if this problem can not be fixed then I guess I will just go with out. Thanks for all your help johnwill.

10-22-2007, 02:18 PM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Connection Help I'd keep pinging Dell support, maybe they can beat it into submission. If all else fails, you can restore it to the factory configuration, which should get it back to the way you received it from Dell. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience