e-mail help..

ajoyce · 07-30-2002, 03:03 PM

I am having troubles with my cable modem. WELL not real trouble but when i check my e-mail and want to reply, it will NEVER let me send anything out. AS if its being blocked by somthing. Why can i get mail but never send out. I use the typical yahoo mail and hotmail and it does it for both. I called tech support and no help..AS usual.

They told me that it was on their servers so its not his deal. BUt this only started to happen when i just got my modem. SO whats the deal? any comments?

**TheTechIsIn** · 07-30-2002, 05:25 PM

Do you use any Virus Email scanning software such as Norton or McAfee?

Also what do you use to check your mail, Outlook, Oe, web based?

And lastly :D If you could copy the error message you receive it would be helpful.

ajoyce · 07-30-2002, 09:22 PM

Hi, thanks for helping.

TO start i use web based e-mail such as yahoo mail and hotmail. I do have norton running also, i have i set up to check my e-mail attachments and all that jazz.

There isnt a error message at all, its just when i click to send, it just hangs and hangs, and nothign happends. This only happends when i want to sent e-mail only.

THe thing that boggles me is that when i just used dial up connection it worked just fine, but i guess that doesnt really matter...any clues????

07-31-2002, 07:01 AM

Try deleting the cookies for yahoo and hotmail.

Then login with your info again this time using the cable connection.

Just a thought..............:D

twas · 07-31-2002, 09:39 PM

First of all I've been using OutLook Express since it came out and OutLook before that so I don't anything about Yahoo Mail or HotMail.

But in both of the ones I use you have to specify a pop3 server for incoming mail and a SMPT server for outgoing mail.

If you don't see a post from one of the Pro's here in a couple of hours then connect to your mail service and look around for some mention of pop3 or smtp servers.

Remember I've used on-line mail services so this might be a complete waste of time.

twas X( X( X(

**TheTechIsIn** · 07-31-2002, 09:50 PM

Quote:

They told me that it was on their servers so its not his deal

Who told you that? What tech company were you talking to: ie Microsoft, the ISP, the modem's tech support?

It does sound like a server problem on yahoo & hotmail's side, if clearing cookies doesn't help try contacting your email providers and describing the problem. They might have a couple ideas, I'm really not that knowledgeable on web based mail, I use more of the POP3 clients like Outlook and Oe.

Just so I'm clear on this you are physically on their websites when you compose and send your message, your not in anyway using 3rd party software like OE right?

ajoyce · 08-01-2002, 01:56 PM

Yes, when I frist noticed this problem I called the ISP about seeing if this is a noted problem or not.

I will try clreaing cookies and stuff like that to see if that helps. Its very odd how it just doesnt let me send mail though. Thanks

07-30-2002, 03:03 PM	#1 (permalink)
ajoyce Member Join Date: Jul 2002 Location: Iowa Posts: 21 OS: win 2k	e-mail help.. I am having troubles with my cable modem. WELL not real trouble but when i check my e-mail and want to reply, it will NEVER let me send anything out. AS if its being blocked by somthing. Why can i get mail but never send out. I use the typical yahoo mail and hotmail and it does it for both. I called tech support and no help..AS usual. They told me that it was on their servers so its not his deal. BUt this only started to happen when i just got my modem. SO whats the deal? any comments?

07-30-2002, 05:25 PM	#2 (permalink)
TheTechIsIn Senior Member Join Date: May 2002 Location: Roaming the US Posts: 1,693 OS: WinXP & Linux	Do you use any Virus Email scanning software such as Norton or McAfee? Also what do you use to check your mail, Outlook, Oe, web based? And lastly :D If you could copy the error message you receive it would be helpful. __________________ <-- This Space for Sale -->

07-30-2002, 09:22 PM	#3 (permalink)
ajoyce Member Join Date: Jul 2002 Location: Iowa Posts: 21 OS: win 2k	e-mail problems Hi, thanks for helping. TO start i use web based e-mail such as yahoo mail and hotmail. I do have norton running also, i have i set up to check my e-mail attachments and all that jazz. There isnt a error message at all, its just when i click to send, it just hangs and hangs, and nothign happends. This only happends when i want to sent e-mail only. THe thing that boggles me is that when i just used dial up connection it worked just fine, but i guess that doesnt really matter...any clues????

07-31-2002, 09:39 PM	#5 (permalink)
twas Servant Of The General Join Date: Jun 2002 Location: Plant Celexia (By way Of Mcloud, OK) Posts: 286 OS: #1) Win98 SE #2) Win 2000	First of all I've been using OutLook Express since it came out and OutLook before that so I don't anything about Yahoo Mail or HotMail. But in both of the ones I use you have to specify a pop3 server for incoming mail and a SMPT server for outgoing mail. If you don't see a post from one of the Pro's here in a couple of hours then connect to your mail service and look around for some mention of pop3 or smtp servers. Remember I've used on-line mail services so this might be a complete waste of time. twas X( X( X( __________________ I am who I am, unless I'm some one else. --- If you think you understand the things I say, you need to seek HELP IMMEDADTELY.

08-01-2002, 01:56 PM	#7 (permalink)
ajoyce Member Join Date: Jul 2002 Location: Iowa Posts: 21 OS: win 2k	mail Yes, when I frist noticed this problem I called the ISP about seeing if this is a noted problem or not. I will try clreaing cookies and stuff like that to see if that helps. Its very odd how it just doesnt let me send mail though. Thanks

07-31-2002, 07:01 AM	#4 (permalink)
SPEEDO Posts: n/a OS:	Try deleting the cookies for yahoo and hotmail. Then login with your info again this time using the cable connection. Just a thought..............:D