Can't dial out from my new USB modem

Charllo · 07-22-2007, 10:16 PM

Hi!.
Just bought my new SUB Diamond 56k SUB V.92 Modem.
I can see it on device manager.
I can do a test on diagnostic and it comes out OK
but if i try to connect it just wont connect.
am running windows XP.
can any one tell me what am doing wrong..?
Charllo

**BCCOMP** · 07-22-2007, 10:28 PM

Hi Charllo,
Who is your ISP. On a dial up connection you have to go through an ISP that will give you a list of phone numbers to use. Did you install such a program to setup your connection to the internet?
Thanks

Charllo · 07-22-2007, 10:51 PM

Hi Bccomp.
well i used the same isp connection as when i was on the island.
now that am in New York, I decided to install into my computer a USB modem.
the reason for this is that the pic modem just keep dropping out.
so yes i do have that program install.
and all i did is to change the numbers.
I even tried the modem in a next computer and can't get it to work.

**BCCOMP** · 07-22-2007, 11:24 PM

Check what modem your program is using, the USB or the other one.
Can you tell me what program you are using? Also be sure when you connect the phone line to this modem it is connected to the LINE connection on the modem and is directly hooked into the Wall Jack (No other phones or splitters).
This phone line should not be more than 25' long. Are you sure the phone line you are using is good. Try another line and see if you get the same results. The last thing I can suggest is to go to the Control Panel>phones/modem.
Check your location settings. Then go to the modem tab and see if your USB modem is listed. Go to properties and test the modem to see if it responds. If it does past the test then I would say it is a configuration problem with your ISP software.
Thanks

Charllo · 07-23-2007, 06:53 AM

Yes BCCOMP.
I see the modem listed and its using USB.
it also says that the port is com3 is this correct for usb?

yes it does past the test.but i will go and check the configuration again

I will like to know if its set to a com port will the usb see it?

Charllo · 07-23-2007, 09:42 AM

Yes configuration check OK.
except that when i go to device management , i don't see any modem in the
USB section.
but under modem i see the modem """SupraMax 56K V.92 USB Model""
Charllo

Charllo · 07-23-2007, 03:16 PM

BCComp.
got good news for you.
went out and purchase another USB model, installed it and all went well.
so i called the manufactures and they ask me what color disk i got with the modem.
i told them "silver" they said that it was the incorrect drivers.
in 10 minutes they send me (via E-mail)the correct drivers and the modem then work.
thank you BCComp you where correct with your first reply.

Charllo

**BCCOMP** · 07-23-2007, 08:19 PM

Charllo,
Glad you got it fixed. Sorry I was not much help (wife's b'day). But it is always good to know that a user is sometimes not the problem. In this case the user knew enough to contact the manufacture and was luckey enough to get a correct response from them.
Great Job
Thanks,
Bill

Charllo · 07-30-2007, 04:29 PM

Hi
nice on your wife birthday.
we ( my two girls and myself) celebrate ours last night.
Yes they supply me with the incorrect driver and what they had on the download also did not work.
Thanks again.
say just got myself a next sata drive so am ready to return home now.

07-22-2007, 10:16 PM	#1 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Can't dial out from my new USB modem Hi!. Just bought my new SUB Diamond 56k SUB V.92 Modem. I can see it on device manager. I can do a test on diagnostic and it comes out OK but if i try to connect it just wont connect. am running windows XP. can any one tell me what am doing wrong..? Charllo

07-22-2007, 10:28 PM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,043 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Can't dial out from my new USB modem Hi Charllo, Who is your ISP. On a dial up connection you have to go through an ISP that will give you a list of phone numbers to use. Did you install such a program to setup your connection to the internet? Thanks

07-22-2007, 10:51 PM	#3 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Re: Can't dial out from my new USB modem Hi Bccomp. well i used the same isp connection as when i was on the island. now that am in New York, I decided to install into my computer a USB modem. the reason for this is that the pic modem just keep dropping out. so yes i do have that program install. and all i did is to change the numbers. I even tried the modem in a next computer and can't get it to work.

07-22-2007, 11:24 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,043 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Can't dial out from my new USB modem Check what modem your program is using, the USB or the other one. Can you tell me what program you are using? Also be sure when you connect the phone line to this modem it is connected to the LINE connection on the modem and is directly hooked into the Wall Jack (No other phones or splitters). This phone line should not be more than 25' long. Are you sure the phone line you are using is good. Try another line and see if you get the same results. The last thing I can suggest is to go to the Control Panel>phones/modem. Check your location settings. Then go to the modem tab and see if your USB modem is listed. Go to properties and test the modem to see if it responds. If it does past the test then I would say it is a configuration problem with your ISP software. Thanks

07-23-2007, 06:53 AM	#5 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Re: Can't dial out from my new USB modem Yes BCCOMP. I see the modem listed and its using USB. it also says that the port is com3 is this correct for usb? yes it does past the test.but i will go and check the configuration again I will like to know if its set to a com port will the usb see it?

07-23-2007, 09:42 AM	#6 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Re: Can't dial out from my new USB modem Yes configuration check OK. except that when i go to device management , i don't see any modem in the USB section. but under modem i see the modem """SupraMax 56K V.92 USB Model"" Charllo

07-23-2007, 03:16 PM	#7 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Re: Can't dial out from my new USB modem BCComp. got good news for you. went out and purchase another USB model, installed it and all went well. so i called the manufactures and they ask me what color disk i got with the modem. i told them "silver" they said that it was the incorrect drivers. in 10 minutes they send me (via E-mail)the correct drivers and the modem then work. thank you BCComp you where correct with your first reply. Charllo

07-23-2007, 08:19 PM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,043 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Can't dial out from my new USB modem Charllo, Glad you got it fixed. Sorry I was not much help (wife's b'day). But it is always good to know that a user is sometimes not the problem. In this case the user knew enough to contact the manufacture and was luckey enough to get a correct response from them. Great Job Thanks, Bill

07-30-2007, 04:29 PM	#9 (permalink)
Charllo Registered User Join Date: Jul 2007 Location: Trinidad Posts: 21 OS: xp home	Re: Can't dial out from my new USB modem Hi nice on your wife birthday. we ( my two girls and myself) celebrate ours last night. Yes they supply me with the incorrect driver and what they had on the download also did not work. Thanks again. say just got myself a next sata drive so am ready to return home now.