ADSL faster?

[firehawk_1]

I'm based in the UK. I just have installed a sky ADSL broadband on the 16MB connection however I am told I will get speeds of up to 8MB. I live very close to the exchange, just under a kilometer and thought I would get up to 16MB+ speeds but apparently not. I wouldve thought well ok, at least 11MB but it isnt the case.

My telephone line for ADSL is supplied by BT and I have reconnected it about 3-4 weeks ago.

I am wondering, is there a way to make the ADSL speed go faster since I am on the 16MB connection but only getting up to 8MB? Is there something causing it to slow down and not being able to obtain the fullest possible speed?

What factors can effect the phone line causing it to not give me up to the nearest fullest speed I have signed up to?

[Jaymie1989]

Hi,

It could be that your house/flat is connected to another exchange.

Since your phone line is with BT have you contacted them and asked them how fast your internet can be.

Here is a great website on to test your maximum internet speed.
http://www.thinkbroadband.com/speedtest.html

Jay

[firehawk_1]

I've looked at some websites which tell you which exchange you are connected to directly and seems to be just the one in the area which is under 1KM away.
The speed test shows up to 8MB and I've tried other speedtests too and indicate the same thing

I think I did contact BT once but they said that its all down to the provider on how much they can supply to you and that the line has no restrictions - yeh, right!

[Jaymie1989]

Okay.

Sorry I forgot to mention, When i was looking into getting 16MB of connection BT told me that to get the 16MB its a different phone line that has to be installed to you home.

bad I know but it is true. Now if you do want the 16MB's of internet connection you will be looking to pay for the new phone line.

Typical of BT lol.

Can I just ask how would you be using the upto 16MBs?


Thanks and Sorry

[firehawk_1]

and how do I get them to do this? how much will it cost?

I would be using it for work purposes (I work in IT) at home in addition to other technical areas and just general downloads of software (legal) and what not :)

[Jaymie1989]

I think you would have to call BT and ask them how much it will cost and what it can be done, but then contact Sky and ask them how much of an internet speed you will get.

[firehawk_1]

thanks :)

I thought it would depend how close you are to the exchange to get the faster speed?

[firehawk_1]

i just spoke to them and they said that there is no such thing as upgrading the line or anything of that nature. They did a line check and came back 99.5% which is high quality....so I don't see why I am not getting the full speed even though I am on the 16MB connection

[Jaymie1989]

Who did you call?

BT Do offer it i know that for a fact, I know someone who works there.

[firehawk_1]

I called the BT support line and they did a line test, said its 99.5% quality and that the line is fine and there is no such thing as a line upgrade :-/

[Jaymie1989]

Lol. They always do a line test. Take it from me, if you call them now and every 2 hours you will always get a different answer. I would email them about it.

[firehawk_1]

id rather not email as who knows how long it will take.
whats the best thing to do?

[Jaymie1989]

Call sky and ask them what is the fastest interent speed it that you can get.

Then ask how to upgrade the phone line.

[firehawk_1]

well i did that 2 times. they said because I live far from the exchange, it will cause the problem but I'm not far from the exchange and originally when i signed up they said I Should be getting up to 16MB+.....

they said contact BT and thats it.

what did you do?

[Jaymie1989]

Well were with BT for both internet and phone line, they said that we would have to pay to get the 16mb phone line, we live over the road from the exchange and its not ours, so check that out again where your exchange acutally is.

[firehawk_1]

the exchange is in Bracknell I believe and I live 15 mins away from it

[Jaymie1989]

Okay, well they wont change where your exchange is. So i think youve got the fastest where you live.