eTEC PT-3812 connection probs.

DianeT S · 07-16-2007, 05:17 AM

Hi,
Someone pleeeeease help!
I have recently replaced my router with this one.
I seem to have installed it as it shows that it is connected. The computer now though won't display pages to browse the internet. It keeps asking me to connect.
I am unable to connect to the page given to set the parameters.
Can anyone suggest anything before I throw it out the window!!!!
Many Thanks.

**johnwill** · 07-16-2007, 02:37 PM

Please supply the following info, exact models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Connection type, wired, wireless.
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows, i.e. XP-Home SP2.

Also, let's see this when you think you're connected.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

DianeT S · 07-17-2007, 06:35 AM

Quote:

Originally Posted by johnwill

Please supply the following info, exact models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Connection type, wired, wireless.
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows, i.e. XP-Home SP2.

Also, let's see this when you think you're connected.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Hi,
Many Thanks for your time.
I took the info that you gave and passed it on to someone more computer literate than myself.
He did the things suggested and now have complete connetion.
Thanks once again,
Diane.

**johnwill** · 07-17-2007, 02:27 PM

You're welcome.

07-16-2007, 05:17 AM	#1 (permalink)
DianeT S Registered User Join Date: Jul 2007 Posts: 2 OS: Windows XP	eTEC PT-3812 connection probs. Hi, Someone pleeeeease help! I have recently replaced my router with this one. I seem to have installed it as it shows that it is connected. The computer now though won't display pages to browse the internet. It keeps asking me to connect. I am unable to connect to the page given to set the parameters. Can anyone suggest anything before I throw it out the window!!!! Many Thanks.

07-16-2007, 02:37 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: eTEC PT-3812 connection probs. Please supply the following info, exact models of the equipment please. The name of your ISP and country of residence. Make/model of the broadband modem. If dial-up, please specify. Connection type, wired, wireless. Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows, i.e. XP-Home SP2. Also, let's see this when you think you're connected. Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-17-2007, 02:27 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: eTEC PT-3812 connection probs. You're welcome. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience