sudden connectivity loss.

strongbox · 07-09-2007, 12:58 PM

I have voip with a westell modem and linksys router. They have worked in tandem without failure for three years. without warning or change (no downloads or new hw/sw), I can no longer view web pages. This didn't even happen at start up, it happened in the middle of the day while successfully browsing the net.
I am online it seems and can call out and receive calls. The hardware shows all appropriate green lights, the bill is paid, and the cords are secure. I can download email via outlook but cannot check any other web-based mail account. I can run live update, connect to symantec, and download virus definitions without error or sluggishness.
I've uninstalled and reinstalled IE7, and still nothing.

Could this be viral?

**johnwill** · 07-09-2007, 03:26 PM

Did you turn off EVERYTHING, modem, router, computer, then turn on the modem, wait for a connect, turn on the router, wait two minutes, boot up the computer. If that doesn't do it, let's see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

**tosh9i** · 07-09-2007, 03:47 PM

Is there anyone else using the router?

strongbox · 07-10-2007, 06:59 PM

turns out the fix was to download winsockfix. I'd removed some spyware and it corrupted my browser. such evil.

**johnwill** · 07-11-2007, 01:15 PM

If you have XP-SP2, the old WINSOCK fix is not correct for that version. This is the correct WINSOCK repair for SP2.

TCP/IP stack repair options for use with Windows XP with SP2 & Vista.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.

07-09-2007, 12:58 PM	#1 (permalink)
strongbox Registered User Join Date: Jul 2007 Posts: 2 OS: xp	sudden connectivity loss. I have voip with a westell modem and linksys router. They have worked in tandem without failure for three years. without warning or change (no downloads or new hw/sw), I can no longer view web pages. This didn't even happen at start up, it happened in the middle of the day while successfully browsing the net. I am online it seems and can call out and receive calls. The hardware shows all appropriate green lights, the bill is paid, and the cords are secure. I can download email via outlook but cannot check any other web-based mail account. I can run live update, connect to symantec, and download virus definitions without error or sluggishness. I've uninstalled and reinstalled IE7, and still nothing. Could this be viral?

07-09-2007, 03:26 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: sudden connectivity loss. Did you turn off EVERYTHING, modem, router, computer, then turn on the modem, wait for a connect, turn on the router, wait two minutes, boot up the computer. If that doesn't do it, let's see this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-09-2007, 03:47 PM	#3 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,835 OS: Windows XP	Re: sudden connectivity loss. Is there anyone else using the router?

07-10-2007, 06:59 PM	#4 (permalink)
strongbox Registered User Join Date: Jul 2007 Posts: 2 OS: xp	Re: sudden connectivity loss. turns out the fix was to download winsockfix. I'd removed some spyware and it corrupted my browser. such evil.

07-11-2007, 01:15 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: sudden connectivity loss. If you have XP-SP2, the old WINSOCK fix is not correct for that version. This is the correct WINSOCK repair for SP2. TCP/IP stack repair options for use with Windows XP with SP2 & Vista. For these commands, Start, Run, CMD to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience