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Old 07-09-2007, 12:58 PM   #1 (permalink)
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sudden connectivity loss.

I have voip with a westell modem and linksys router. They have worked in tandem without failure for three years. without warning or change (no downloads or new hw/sw), I can no longer view web pages. This didn't even happen at start up, it happened in the middle of the day while successfully browsing the net.
I am online it seems and can call out and receive calls. The hardware shows all appropriate green lights, the bill is paid, and the cords are secure. I can download email via outlook but cannot check any other web-based mail account. I can run live update, connect to symantec, and download virus definitions without error or sluggishness.
I've uninstalled and reinstalled IE7, and still nothing.

Could this be viral?
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Old 07-09-2007, 03:26 PM   #2 (permalink)
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Re: sudden connectivity loss.

Did you turn off EVERYTHING, modem, router, computer, then turn on the modem, wait for a connect, turn on the router, wait two minutes, boot up the computer. If that doesn't do it, let's see this:


Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Old 07-09-2007, 03:47 PM   #3 (permalink)
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Re: sudden connectivity loss.

Is there anyone else using the router?
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Old 07-10-2007, 06:59 PM   #4 (permalink)
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Re: sudden connectivity loss.

turns out the fix was to download winsockfix. I'd removed some spyware and it corrupted my browser. such evil.
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Old 07-11-2007, 01:15 PM   #5 (permalink)
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Re: sudden connectivity loss.

If you have XP-SP2, the old WINSOCK fix is not correct for that version. This is the correct WINSOCK repair for SP2.

TCP/IP stack repair options for use with Windows XP with SP2 & Vista.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
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