modem problems

sandip01 · 09-21-2004, 01:47 PM

Hi,
I installed my us robotics 56k internal modem into my dads win 98 pc. It used to be there, it was my old pc, and then i had it in my win xp machine. As i am moving abroad i am going to give the modem to him.

Anyway, i fitted the modem just fine and switched on the PC. It installed the drivers fine but it dont work.

It keeps coming up with messages as "no dial tone" or "modem not installed" I am not sure why as it was in there before just fine. It works fine on my win xp and it worked fine on the old machine as well.

On the modem settings via control panel i clicked the "more info" button and it clicked the line (if you know what i mean) and it seemed fine. However, it did say "no hardware id"

Any ideas as what to do or how to fix it?

bry623 · 09-21-2004, 01:49 PM

Try going into the hardware manager and delteing out the modem, and any others left over. Then reboot and add a modem from the control panel. Hope this helps!

09-21-2004, 08:01 PM

Hi,

I agree with what you were given by Bry623 and would like to add a couple of things if this does not work.

1) Move the modem to PCI #3 (third slot down from AGP slot)

2) Make sure if using Win98, that PnP in Bios setup menu is set to Enabled....and if using WinXP, set it to Disabled.

3) Do not use the drivers that came with the modem, but go to the website and download the latest drivers from USRobotics.

Let us know what happens.

09-22-2004, 04:02 AM

The COM Port it was using when you removed it may have been allocated to another device.

If your not using com1 and com2 do the following in safe mode.
Remove the modem from device manager.
And while your there remove com1 and com2 also.
Shutdown.
Remove the modem.
Boot up.
Go into the bios and disabling com1 and com2.
Save and reboot.
Check device manager to make sure removed items are not there.
Shutdown
Install the modem.
Boot in normal mode up and install the driver when prompted.

Ryu · 09-22-2004, 12:39 PM

did u erase the whole harddisk (restore it to its original state with for example a cd)?
cause if u did, u first have to put in the orginal internet card and reinstall the pc with this. then go through all the proceses to configure ure 'new' pc. switch it off, switch to the new internet card and jst start up ure pc, then it will recognize it as new hardware and just install the drivers.
i got no clue if this is of any importance, but it may help :)

good luck,
-ryu-

bfsleader · 09-23-2004, 04:38 AM

the modem must be in com 3

Stagletto · 10-06-2004, 01:49 PM

This sounds all too similar to my problem :

Modems! Arghhhhh!!!! Please help.....

I dont know how to fix it either!!! Aghhhh

09-21-2004, 01:47 PM	#1 (permalink)
sandip01 Registered User Join Date: Sep 2004 Posts: 14 OS: win xp pro	modem problems Hi, I installed my us robotics 56k internal modem into my dads win 98 pc. It used to be there, it was my old pc, and then i had it in my win xp machine. As i am moving abroad i am going to give the modem to him. Anyway, i fitted the modem just fine and switched on the PC. It installed the drivers fine but it dont work. It keeps coming up with messages as "no dial tone" or "modem not installed" I am not sure why as it was in there before just fine. It works fine on my win xp and it worked fine on the old machine as well. On the modem settings via control panel i clicked the "more info" button and it clicked the line (if you know what i mean) and it seemed fine. However, it did say "no hardware id" Any ideas as what to do or how to fix it?

09-21-2004, 01:49 PM	#2 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 11,143 OS: winxp pro sp2	Try going into the hardware manager and delteing out the modem, and any others left over. Then reboot and add a modem from the control panel. Hope this helps! __________________ No one can make you feel inferior without your consent.- Eleanor Roosevelt

09-21-2004, 08:01 PM	#3 (permalink)
mark3567 Guest Posts: n/a OS:	Hi, I agree with what you were given by Bry623 and would like to add a couple of things if this does not work. 1) Move the modem to PCI #3 (third slot down from AGP slot) 2) Make sure if using Win98, that PnP in Bios setup menu is set to Enabled....and if using WinXP, set it to Disabled. 3) Do not use the drivers that came with the modem, but go to the website and download the latest drivers from USRobotics. Let us know what happens.

09-22-2004, 04:02 AM	#4 (permalink)
SPEEDO Guest Posts: n/a OS:	The COM Port it was using when you removed it may have been allocated to another device. If your not using com1 and com2 do the following in safe mode. Remove the modem from device manager. And while your there remove com1 and com2 also. Shutdown. Remove the modem. Boot up. Go into the bios and disabling com1 and com2. Save and reboot. Check device manager to make sure removed items are not there. Shutdown Install the modem. Boot in normal mode up and install the driver when prompted.

09-22-2004, 12:39 PM	#5 (permalink)
Ryu Registered User Join Date: Jul 2004 Posts: 18 OS: Win 98	did u erase the whole harddisk (restore it to its original state with for example a cd)? cause if u did, u first have to put in the orginal internet card and reinstall the pc with this. then go through all the proceses to configure ure 'new' pc. switch it off, switch to the new internet card and jst start up ure pc, then it will recognize it as new hardware and just install the drivers. i got no clue if this is of any importance, but it may help :) good luck, -ryu-

09-23-2004, 04:38 AM	#6 (permalink)
bfsleader Registered User Join Date: Sep 2004 Posts: 14 OS: xp	the modem must be in com 3

10-06-2004, 01:49 PM	#7 (permalink)
Stagletto Registered User Join Date: Sep 2004 Location: England Posts: 16 OS: XP Sp2 / Win98SE / WinME	This sounds all too similar to my problem : Modems! Arghhhhh!!!! Please help..... I dont know how to fix it either!!! Aghhhh