Very high Latency

Ganji · 06-18-2007, 09:46 PM

You might not believe me but my latency hit 22,000 the other day. I got that figure from the online game I play which is World of Warcraft. I never had a problem before but about a month ago my latency started to get bad around 9pm my time (eastern). About 2 weeks ago it started to get bad all the time.

I have a cable modem and my isp is a very small cable company in southeastern Kentucky. They have 1 guy for tech support and from what I can tell he is better at monitoring phone calls (he never answers the phone then he calls back like 2 seconds adter I leave a message) than he is at tech support.

My average latency in game is from 500 to 2,000. I can't play at those levels. When I cast a spell it takes 20 seconds for it to actually do it and by then my character is dead. So I posted on Blizzards forums here:

http://forums.worldofwarcraft.com/th...10642981&sid=1

My tracert can be found in that post. I sent the tracert to my isp and you can see their response in that post. From what I understand cable modems are bad for latency but nothing should be this bad. I had a cable modem when I used to live and it was fine. It was fine where I live now until a month or two ago.

Should I forget my isp and get dsl? I don't even know if dsl is offered in my area. Is there something more I can do? Reformat? I really don't think it's on my end. And I don't think I should be the one to contact Sprint. Shouldn't my isp contact them? I'm not Sprints customer, they are. Any advice or help would be greatly appreciated. Warcraft is about all I can afford for recreation and it helps me relax after a long day of work. Thanks for taking the time to read my rant.

Edit: ok lol, here is a screenshot of when my latency hit 22k

http://img413.imageshack.us/img413/2...7075533rz3.jpg

Ganji · 06-19-2007, 08:43 AM

Ok I ran a test on dslreports.com and here are the results

http://www.dslreports.com/linequality/nil/2242170

Doesn't that show this problem is with my isp?

**johnwill** · 06-19-2007, 12:25 PM

Yep, those results suck! You need to talk to your ISP...

Ganji · 06-19-2007, 12:30 PM

I already talked to my isp. this is their response:

AFTER THAT 2ND HOP IT LEAVES OUR SYSTEM AND IS ON SPRINTS BACK BONE. ANY LATENCY AFTER THAT HOP IS UP TO THE PROVIDER CONNECTED TO SPRINT. We cant guarantee anything once it leaves our system.

Is it possible this is sprints fault and if it is who should contact them, me or my isp? thanks

**johnwill** · 06-20-2007, 06:42 AM

Well, the first and second hop are the ones with the problem, so I suggest you talk to them again!

Ganji · 06-20-2007, 08:03 AM

I posted at http://www.dslreports.com/forum/remark,18532585 also and someone there seems to think it could be normal lag???? Is it possible for that to be true when it just started about 2 months ago and was only at night for a while and is all the time now? Also, I don't see how 22,000 latency could be from normal lag? Again, thanks for all the help so far.

**johnwill** · 06-20-2007, 03:12 PM

Well, it sure doesn't look normal to me!

This is what my test looks like: http://www.dslreports.com/linequality/nil/2183492

little_cruden · 07-23-2007, 05:01 AM

I think it's about time you changed your ISP :)

A small company that is getting new customers and not expanding quickly enough to supply a steady service is never that much use for an online gamer.

06-18-2007, 09:46 PM	#1 (permalink)
Ganji Registered User Join Date: Jun 2007 Posts: 5 OS: xp	Very high Latency You might not believe me but my latency hit 22,000 the other day. I got that figure from the online game I play which is World of Warcraft. I never had a problem before but about a month ago my latency started to get bad around 9pm my time (eastern). About 2 weeks ago it started to get bad all the time. I have a cable modem and my isp is a very small cable company in southeastern Kentucky. They have 1 guy for tech support and from what I can tell he is better at monitoring phone calls (he never answers the phone then he calls back like 2 seconds adter I leave a message) than he is at tech support. My average latency in game is from 500 to 2,000. I can't play at those levels. When I cast a spell it takes 20 seconds for it to actually do it and by then my character is dead. So I posted on Blizzards forums here: http://forums.worldofwarcraft.com/th...10642981&sid=1 My tracert can be found in that post. I sent the tracert to my isp and you can see their response in that post. From what I understand cable modems are bad for latency but nothing should be this bad. I had a cable modem when I used to live and it was fine. It was fine where I live now until a month or two ago. Should I forget my isp and get dsl? I don't even know if dsl is offered in my area. Is there something more I can do? Reformat? I really don't think it's on my end. And I don't think I should be the one to contact Sprint. Shouldn't my isp contact them? I'm not Sprints customer, they are. Any advice or help would be greatly appreciated. Warcraft is about all I can afford for recreation and it helps me relax after a long day of work. Thanks for taking the time to read my rant. Edit: ok lol, here is a screenshot of when my latency hit 22k http://img413.imageshack.us/img413/2...7075533rz3.jpg Last edited by Ganji; 06-18-2007 at 10:05 PM. Reason: adding picture

06-19-2007, 08:43 AM	#2 (permalink)
Ganji Registered User Join Date: Jun 2007 Posts: 5 OS: xp	Re: Very high Latency Ok I ran a test on dslreports.com and here are the results http://www.dslreports.com/linequality/nil/2242170 Doesn't that show this problem is with my isp? Last edited by Ganji; 06-19-2007 at 08:44 AM.

06-19-2007, 12:25 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Very high Latency Yep, those results suck! You need to talk to your ISP... __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-19-2007, 12:30 PM	#4 (permalink)
Ganji Registered User Join Date: Jun 2007 Posts: 5 OS: xp	Re: Very high Latency I already talked to my isp. this is their response: AFTER THAT 2ND HOP IT LEAVES OUR SYSTEM AND IS ON SPRINTS BACK BONE. ANY LATENCY AFTER THAT HOP IS UP TO THE PROVIDER CONNECTED TO SPRINT. We cant guarantee anything once it leaves our system. Is it possible this is sprints fault and if it is who should contact them, me or my isp? thanks

06-20-2007, 06:42 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Very high Latency Well, the first and second hop are the ones with the problem, so I suggest you talk to them again! __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-20-2007, 08:03 AM	#6 (permalink)
Ganji Registered User Join Date: Jun 2007 Posts: 5 OS: xp	Re: Very high Latency I posted at http://www.dslreports.com/forum/remark,18532585 also and someone there seems to think it could be normal lag???? Is it possible for that to be true when it just started about 2 months ago and was only at night for a while and is all the time now? Also, I don't see how 22,000 latency could be from normal lag? Again, thanks for all the help so far.

06-20-2007, 03:12 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Very high Latency Well, it sure doesn't look normal to me! This is what my test looks like: http://www.dslreports.com/linequality/nil/2183492 __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-23-2007, 05:01 AM	#8 (permalink)
little_cruden Registered User Join Date: Jul 2007 Location: Aberdeen Posts: 32 OS: Windows Vista Premium	Re: Very high Latency I think it's about time you changed your ISP :) A small company that is getting new customers and not expanding quickly enough to supply a steady service is never that much use for an online gamer.