Cannot connect

Falisa · 04-14-2007, 02:51 AM

I recently got a new motherboard and video card for a PC of mine. When I plug in my ethernet cable, it detects it and tries to acquire a network address but to no avail. It tries for a few minutes and says it can't connect. Any help here would be appreciated.

DeathHawk · 04-14-2007, 04:02 AM

Did you reinstall the modem?

With my ISP, i had to type in the password and isp address ( which was my name and isp name .com) in the connection settings using the following method:

...start>control panel>network connections

That should show if your isp is there..

Oogitsmelol · 04-14-2007, 05:21 PM

it could be a few different things. is the ethernet on the new motherboard, or is it a card? are you using a router, or just plugging the modem straight into the ethernet port? also, what type of internet connection is it (cable, dsl, dial-up)?

Falisa · 04-15-2007, 03:57 AM

I've tried both on a card and the motherboard. I am plugging directly from the modem, and its cable internet. I really think its something in Windows because I use the same exact setup to plug the internet into the laptop I am using to type out this reply. :P

Oogitsmelol · 04-15-2007, 01:29 PM

did you register with your isp as the laptop being the main computer? most isp's will block based on the mac address of the network card.

Falisa · 04-15-2007, 05:15 PM

When I got the modem, I just plugged it into my laptop. Didnt install anything or do anything with my ISP. Plugged modem into wall and plugged into my laptop and I got internet.

Oogitsmelol · 04-15-2007, 08:04 PM

i meant when you set up your account with your isp, what computer did you get it set up with? was it your laptop or another computer? another thing, did your isp give you software when you got setup? if so, maybe try running that on your computer. im sorry if i cant really help you any right now, but im searching my brain and nothing is coming to me

hopefully ill be more help tomorrow.

Falisa · 04-15-2007, 09:07 PM

Nah, when I signed up with them I didnt tell them what computer I was using. Got my internet and TV at same time and I didnt say anything about what kind of computer I was using. And I did get a CD with the modem but its only for setting up connecting to the internet with USB.

DeathHawk · 04-16-2007, 10:17 AM

start>control panel>internet options>connections

Can you see your isp in the box...and is "always dial my default connection" ticked?

Click settings in same window....is your password and username there...if mine is blank then i cannot connect to the net..

Oogitsmelol · 04-23-2007, 01:25 PM

try what deathhawk said. it could be that. sorry i havent posted in a week, i just havent really had time recently. ill check back later, even though you probably wont have posted anything.

**johnwill** · 04-24-2007, 01:17 PM

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

If that doesn't do it, let's see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

Falisa · 05-01-2007, 01:54 PM

Sorry its taken me so long to reply to these messages. ^^; I haven't been around that computer in about a week.

In reply to Deathhawk, no there is nothing in the box under connections.

And in reply to Johnwill, I tried both of those and no go! Here is what you asked me to post here.

Windows IP Configuration

Host Name . . . . . . . . . . . . : vieth
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based
Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-01-2E-11-14-8E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.64.34
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

**johnwill** · 05-01-2007, 05:07 PM

Well, the indications are that your computer can't find a DHCP server. If the stack repair doesn't fix it, and you're SURE the cable and the router port is good, next step is to replace the NIC.

04-14-2007, 02:51 AM	#1 (permalink)
Falisa Registered User Join Date: Apr 2007 Posts: 5 OS: WinXP Professional	Cannot connect I recently got a new motherboard and video card for a PC of mine. When I plug in my ethernet cable, it detects it and tries to acquire a network address but to no avail. It tries for a few minutes and says it can't connect. Any help here would be appreciated.

04-14-2007, 04:02 AM	#2 (permalink)
DeathHawk Registered User Join Date: Oct 2005 Location: London Posts: 382 OS: Windows XP Pro	Re: Cannot connect Did you reinstall the modem? With my ISP, i had to type in the password and isp address ( which was my name and isp name .com) in the connection settings using the following method: ...start>control panel>network connections That should show if your isp is there..

04-14-2007, 05:21 PM	#3 (permalink)
Oogitsmelol Registered User Join Date: Mar 2007 Posts: 51 OS: Windows XP	Re: Cannot connect it could be a few different things. is the ethernet on the new motherboard, or is it a card? are you using a router, or just plugging the modem straight into the ethernet port? also, what type of internet connection is it (cable, dsl, dial-up)?

04-15-2007, 03:57 AM	#4 (permalink)
Falisa Registered User Join Date: Apr 2007 Posts: 5 OS: WinXP Professional	Re: Cannot connect I've tried both on a card and the motherboard. I am plugging directly from the modem, and its cable internet. I really think its something in Windows because I use the same exact setup to plug the internet into the laptop I am using to type out this reply. :P

04-15-2007, 01:29 PM	#5 (permalink)
Oogitsmelol Registered User Join Date: Mar 2007 Posts: 51 OS: Windows XP	Re: Cannot connect did you register with your isp as the laptop being the main computer? most isp's will block based on the mac address of the network card.

04-15-2007, 05:15 PM	#6 (permalink)
Falisa Registered User Join Date: Apr 2007 Posts: 5 OS: WinXP Professional	Re: Cannot connect When I got the modem, I just plugged it into my laptop. Didnt install anything or do anything with my ISP. Plugged modem into wall and plugged into my laptop and I got internet. Last edited by Falisa; 04-15-2007 at 05:18 PM.

04-15-2007, 08:04 PM	#7 (permalink)
Oogitsmelol Registered User Join Date: Mar 2007 Posts: 51 OS: Windows XP	Re: Cannot connect i meant when you set up your account with your isp, what computer did you get it set up with? was it your laptop or another computer? another thing, did your isp give you software when you got setup? if so, maybe try running that on your computer. im sorry if i cant really help you any right now, but im searching my brain and nothing is coming to me hopefully ill be more help tomorrow.

04-15-2007, 09:07 PM	#8 (permalink)
Falisa Registered User Join Date: Apr 2007 Posts: 5 OS: WinXP Professional	Re: Cannot connect Nah, when I signed up with them I didnt tell them what computer I was using. Got my internet and TV at same time and I didnt say anything about what kind of computer I was using. And I did get a CD with the modem but its only for setting up connecting to the internet with USB.

04-16-2007, 10:17 AM	#9 (permalink)
DeathHawk Registered User Join Date: Oct 2005 Location: London Posts: 382 OS: Windows XP Pro	Re: Cannot connect start>control panel>internet options>connections Can you see your isp in the box...and is "always dial my default connection" ticked? Click settings in same window....is your password and username there...if mine is blank then i cannot connect to the net..

04-23-2007, 01:25 PM	#10 (permalink)
Oogitsmelol Registered User Join Date: Mar 2007 Posts: 51 OS: Windows XP	Re: Cannot connect try what deathhawk said. it could be that. sorry i havent posted in a week, i just havent really had time recently. ill check back later, even though you probably wont have posted anything.

04-24-2007, 01:17 PM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect TCP/IP stack repair options for use with Windows XP with SP2. For these commands, Start, Run, CMD to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log If that doesn't do it, let's see this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-01-2007, 01:54 PM	#12 (permalink)
Falisa Registered User Join Date: Apr 2007 Posts: 5 OS: WinXP Professional	Re: Cannot connect Sorry its taken me so long to reply to these messages. ^^; I haven't been around that computer in about a week. In reply to Deathhawk, no there is nothing in the box under connections. And in reply to Johnwill, I tried both of those and no go! Here is what you asked me to post here. Windows IP Configuration Host Name . . . . . . . . . . . . : vieth Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-01-2E-11-14-8E Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.64.34 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . :

05-01-2007, 05:07 PM	#13 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,720 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect Well, the indications are that your computer can't find a DHCP server. If the stack repair doesn't fix it, and you're SURE the cable and the router port is good, next step is to replace the NIC. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience