fios help

bassman3 · 04-10-2007, 10:30 AM

just got fios installed, and i went on xbox live (through a cat5 ethernet going upstairs) and within the first hour, a message pops up and says "dissconnected from xbox live" and i lose my game... i go in the garage, look at the ONT and the battery, an both have 1 green light each. i sign on to xbox live again and it connects fine. so i lose my connection and then i can sign back on right after..??

bassman3 · 04-10-2007, 10:32 AM

i used to have the cat5 ethernet ran all the way upstairs, but the fios technician actually ct the cat5 in half, put a cat5 end on the "cut half part) e then plugged that into a newly installed wall jack. would this have anything to do with me losing connection or somthing? its really weird i have never had this problem with it disconnecting before

**johnwill** · 04-10-2007, 04:48 PM

If you have the pairs wired incorrectly, the connection will be VERY flaky, that's the first thing to check.

bassman3 · 04-11-2007, 05:00 PM

what do you mean the "pairs"? the only question is how the tech guy cut my ethernet in half and installed a wall jack and then put a cat5 end on the end of the "cut in half part". i never had this problem with my dsl. i changed the router settings to "xbox" because it has a setting for it, and it happened again today.

**johnwill** · 04-11-2007, 05:16 PM

I'm talking about the twisted pairs in the Ethernet cable. They MUST be wired as follows.

CAT5 Cable Wiring Diagram

HOW TO MAKE YOUR OWN CAT 5, TWISTED-PAIR NETWORK CABLES

bassman3 · 04-11-2007, 06:32 PM

i have no clue if it is or not.. the tech is the one that did it.. ugg

**johnwill** · 04-12-2007, 07:36 AM

Well, that's where I'd start, because what you are describing sounds like a mis-wired cable.

bassman3 · 04-12-2007, 02:58 PM

would that make me get worse speed tests also? because i ran speakeasy on this computer (my main one) and got 5100 MB down and 1870 up, and then i ran it on my upstairs computer (wired with that ethenet cable we are talking about) and got 4600 down and 1400 up... should there be that much of a diff anyway?

**johnwill** · 04-13-2007, 07:04 AM

There should be no difference in speeds with cable lengths up to 100 meters.

bassman3 · 04-13-2007, 12:16 PM

but since the ethernet is the second ethernet being used to newtwork my computers, couldnt that be a speed decreaser? the more ethernet ports (the more computers being networked) all 4 computers should get the same speed?

bassman3 · 04-13-2007, 02:54 PM

im getting with my main computer (hooked directly to router port 1)

5203 kbps (650.4 KB/sec transfer rate)
Upload Speed: 1826 kbps (228.3 KB/sec transfer rate)

and then upstairs computer:

4545 download
1706 upload

is this normal

**johnwill** · 04-13-2007, 06:22 PM

Some variation in the speed can happen, simply because of differences in the computer configuration.

bassman3 · 04-14-2007, 03:16 PM

its weird because i went to the verizon website and went to fIOS. i went to check my Fios speed, and used THEIR speed test for fios. and it started up, and then it said that i have a faulty ethernet cable and cannot complete the test.... but this is on my MAIN computer, not the computer that i use upstairs (which we think the ethernet is wired wrong)...

also, EVERY single time i "finish" that speed test, i get a firefox.exe error saying that it encountered and a problem and needs to close. it has heppend at least 8 times (the amount of times i have tried to test my speed)

**johnwill** · 04-14-2007, 03:51 PM

It sounds like you have some corruption of your installation, perhaps starting with spyware/malware scans would be a good idea.

bassman3 · 04-15-2007, 11:58 AM

yea, i posted my log in the hijackthis section. i will try to get a tech out here

04-10-2007, 10:30 AM	#1 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	fios help just got fios installed, and i went on xbox live (through a cat5 ethernet going upstairs) and within the first hour, a message pops up and says "dissconnected from xbox live" and i lose my game... i go in the garage, look at the ONT and the battery, an both have 1 green light each. i sign on to xbox live again and it connects fine. so i lose my connection and then i can sign back on right after..??

04-10-2007, 10:32 AM	#2 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help i used to have the cat5 ethernet ran all the way upstairs, but the fios technician actually ct the cat5 in half, put a cat5 end on the "cut half part) e then plugged that into a newly installed wall jack. would this have anything to do with me losing connection or somthing? its really weird i have never had this problem with it disconnecting before

04-10-2007, 04:48 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help If you have the pairs wired incorrectly, the connection will be VERY flaky, that's the first thing to check. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-11-2007, 05:00 PM	#4 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help what do you mean the "pairs"? the only question is how the tech guy cut my ethernet in half and installed a wall jack and then put a cat5 end on the end of the "cut in half part". i never had this problem with my dsl. i changed the router settings to "xbox" because it has a setting for it, and it happened again today.

04-11-2007, 05:16 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help I'm talking about the twisted pairs in the Ethernet cable. They MUST be wired as follows. CAT5 Cable Wiring Diagram HOW TO MAKE YOUR OWN CAT 5, TWISTED-PAIR NETWORK CABLES __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-11-2007, 06:32 PM	#6 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help i have no clue if it is or not.. the tech is the one that did it.. ugg

04-12-2007, 07:36 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help Well, that's where I'd start, because what you are describing sounds like a mis-wired cable. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-12-2007, 02:58 PM	#8 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help would that make me get worse speed tests also? because i ran speakeasy on this computer (my main one) and got 5100 MB down and 1870 up, and then i ran it on my upstairs computer (wired with that ethenet cable we are talking about) and got 4600 down and 1400 up... should there be that much of a diff anyway?

04-13-2007, 07:04 AM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help There should be no difference in speeds with cable lengths up to 100 meters. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-13-2007, 12:16 PM	#10 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help but since the ethernet is the second ethernet being used to newtwork my computers, couldnt that be a speed decreaser? the more ethernet ports (the more computers being networked) all 4 computers should get the same speed?

04-13-2007, 02:54 PM	#11 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help im getting with my main computer (hooked directly to router port 1) 5203 kbps (650.4 KB/sec transfer rate) Upload Speed: 1826 kbps (228.3 KB/sec transfer rate) and then upstairs computer: 4545 download 1706 upload is this normal

04-13-2007, 06:22 PM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help Some variation in the speed can happen, simply because of differences in the computer configuration. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-14-2007, 03:16 PM	#13 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help its weird because i went to the verizon website and went to fIOS. i went to check my Fios speed, and used THEIR speed test for fios. and it started up, and then it said that i have a faulty ethernet cable and cannot complete the test.... but this is on my MAIN computer, not the computer that i use upstairs (which we think the ethernet is wired wrong)... also, EVERY single time i "finish" that speed test, i get a firefox.exe error saying that it encountered and a problem and needs to close. it has heppend at least 8 times (the amount of times i have tried to test my speed)

04-14-2007, 03:51 PM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: fios help It sounds like you have some corruption of your installation, perhaps starting with spyware/malware scans would be a good idea. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-15-2007, 11:58 AM	#15 (permalink)
bassman3 Registered User Join Date: Jul 2006 Posts: 236 OS: win98	Re: fios help yea, i posted my log in the hijackthis section. i will try to get a tech out here