Limited Or No Connection!!! Help!!

[motox_tj]

Hi, I'm having trouble with my DSL/LAN connection. I have a speedstream 5360 external modem. my icon in my system tray for the LAN is always at "limited or no connectivity". I need to know how to fix that because I believe my DSL connection is suffering because of it. For example: When I am installing off my MTS cd, the installation does some connectivity tests at the end, and it always fails about 3/4 of them. However, at that point I can just cancel the installation and still have the ability to go online, but I need to get this fixed and I have exhausted my knowledge, so its time for some help. PLEASE HELP!!

[cmunn]

the speedstreams are bridged by default so if your computer is getting limited or no connectivity it is either the modem bad, your nic bad, bad ethernet cable, or windows might need a winsock reset
limited or no connectivity means you are not being assigned an ip address.
if you check your ip address it will start with 169 and thats bad.

-first you should power cycle everything

-next you can do winsock fix on winxp sp2 by going to Start | Run | type cmd | in black command prompt type | netsh winsock reset | restart your computer.


try another ethernet cable or another computer if possible. the last thing is talk to your isp and they can check to see if the Redback is not assigning an ip address because speedstreams are bridged. (you should be getting a direct ip from your isp)

[johnwill]

Actually, there are two stack reset commands for SP2.

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

[cmunn]

yep try them both.

[motox_tj]

ok, i tried both resets, still nothing has changed. what now?

[johnwill]

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

[motox_tj]

ok here you go

C:\Documents and Settings\Tyler>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : tylerp3n
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-B0-D0-45-2A-2E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.228.69
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::2b0:d0ff:fe45:2a2e%4
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1

PPP adapter MTS DSL:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 204.112.187.233
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 204.112.187.233
DNS Servers . . . . . . . . . . . : 142.161.130.155
142.161.2.155

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 80-00-FB-DA-33-8F-44-16
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6to4 Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6to4 Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : CC-70-BB-E9
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 2002:cc70:bbe9::cc70:bbe9
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : CC-70-BB-E9
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:204.112.187.233%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : A9-FE-E4-45
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:169.254.228.69%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Tyler>

[cmunn]

is your network card setup to obtain automatic (dhcp)?

[mar.severus]

Well my first solution to this would be to manually assign an IP address to the LAN connection adapter... first thing i ever do to fix these kind of things
We get calls like this everyday at tech support and this fixes em right away :)
Just type in an IP address in the same IP range of the modem

Yeah, i know i repeat this alot but it is very useful...
if not go and make sure it IS on DHCP
and by default i dont think the Speedstream is bridged...if it was the computer would get a private IP address and you would NOT have internet access since the computer is unable to decode it when it is on bridge mode...this is where a router comes in handy

If this keeps on happening you might have to download a patch fr om Microsoft to fix the Limited or no connectivity bug on SP2

[motox_tj]

My network card does have dhcp enabled i am sure (if you read part of the ipconfig data i posted)

as for manually assigning an ip, im gonna need a little bit of a step-by-step. I am quite experienced with computers, but i am new to the networking stuff. im still learning my way around that.

[johnwill]

There's no reason on the planet that you need a manual IP address, and my guess is that it's not going to fix it anyway. Have you tried a new cable? It appears you have no physical connection to the Internet, that points to a cable, bad router, or bad NIC.

[motox_tj]

well I had the same cable and modem hooked up to a different computer, and I never got any "limited or no connection" errors. However i also did have problems with certain programs connecting. so then I guess it could be the cable, or the modem, or maybe even the NIC too. How can I narrow that down to the component/s that is failing (if any at all)? aside from trying a new cable?

[johnwill]

Substitution is the way I narrow these issues down.

[JamesO]

My suggestion is get a router and un-install IPv6 and the DSL providers software.

I really do not like having the PPPoE configured on a computer when you can have the router handle this piece of the puzzle.

Makes problems easier to resolve IMHO.

JamesO

[motox_tj]

I have already uninstalled the DSL providers software, but what is an IPv6?

I have been thinking about setting up a wireless network. So what type of router should I get to do that? also is there any other equipment that I'll need besides wireless networking cards for all the computers?

[mar.severus]

IPV6 is just a variation of the classic IPV4 (ex: 192.168.0.1) but you dont need to uninstall this protocol but most of the time its not necessary

As for the router, yes that would be a better option, uninstall all the PPPoE dialer software from your computer and the router should keep your connnection always on-line

Now, the router thats your personal choice...
I would recommend something along the lines of a Linksys, D-Link, Etc i dont have much experience with any other's but does anybody have any other experiences / preferrences in routers ?

Well if you do want to work in a wireless environment you might need to get wireless cards for all of them if they arent already built in
Or you can just get an ethernet cable and hardwire them in...

[cmunn]

If you have another computer with a nic i would hook the modem up to that computer see if your pulling an ip address. Have you talked to your isp yet? I work for a dsl company and this issue could be on their end. with the company i work for the modems have lifetime warranty.
But most times to tell you the truth it is the nic card that goes bad, if it isn't integrated with your motherboard try to pop it out of your motherboard and put it back in. Go buy a nic it must be the cheapest part of a computer and you can also buy adapters that plug into usb ports 15-30 bucks depending on name brand.

[motox_tj]

I have tried the modem on other computers with the same result, so I know that the NIC is fine. What do I say to the ISP to describe the problem? or can I ask them to refresh something to fix the problem? i have a speedstream 5360 modem, are there any known problems regarding that modem that could cause this problem?