Bad modem or router?

socrma2 · 03-31-2007, 02:27 PM

I have been losing connection with my wireless laptop. I'm not sure if it is the router going bad or the modem .... what is the best way to find that out....

**johnwill** · 03-31-2007, 03:38 PM

If it's just one computer and not others connected to the router, it's not the modem. If you only have a wireless computer, try connecting with a cable and see if the problem still occurs.

socrma2 · 03-31-2007, 05:02 PM

It is not just one computer -- it is also a desktop computer that loses connection.

I have to go and reset it every 15-20 minutes -- the router still has all lights on -- the modem show no activity ???

**tosh9i** · 03-31-2007, 05:17 PM

I'm assuming you unplug it for about 15 seconds. Sometimes it helps to unplug it (both the router and cable/dsl modem) for 60 seconds.

By the way, what type (maker and model #) of router and cable/dsl modem do you have?

socrma2 · 03-31-2007, 05:25 PM

Yes, I unplug both for a couple of minutes -- then I plug in the modem until all lights are on, then I plug in the router -- this works for 20-30 minutes usually, then I lose connectivity again.

Modem - Westall
Router - Linksys

Thanks.

**tosh9i** · 03-31-2007, 06:23 PM

Is it the Westell 327W?

Also, who's your ISP?

socrma2 · 03-31-2007, 07:00 PM

sorry - lost connectivity -- had to go and reset -- not sure what the Westall is -- where do I find the #?

our ISP is a local provider -- that is the only choice we have in our town ..

socrma2 · 03-31-2007, 07:01 PM

I do have another computer at my office in the same town and do not have the same trouble with that one ....

cmunn · 03-31-2007, 11:53 PM

plug any of your computers directly to the mdm and see if your connection drops. with most routers they are not made for hundreds of connections such as p2p or even gaming. is your mdm bridged or anything? is this a dsl or cable connection?

socrma2 · 04-01-2007, 08:34 AM

I will try taking my laptop and plugging directly into the modem.

We use a dsl connection

thanks.

03-31-2007, 02:27 PM	#1 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Bad modem or router? I have been losing connection with my wireless laptop. I'm not sure if it is the router going bad or the modem .... what is the best way to find that out....

03-31-2007, 03:38 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,679 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Bad modem or router? If it's just one computer and not others connected to the router, it's not the modem. If you only have a wireless computer, try connecting with a cable and see if the problem still occurs. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-31-2007, 05:02 PM	#3 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Re: Bad modem or router? It is not just one computer -- it is also a desktop computer that loses connection. I have to go and reset it every 15-20 minutes -- the router still has all lights on -- the modem show no activity ???

03-31-2007, 05:17 PM	#4 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,831 OS: Windows XP	Re: Bad modem or router? I'm assuming you unplug it for about 15 seconds. Sometimes it helps to unplug it (both the router and cable/dsl modem) for 60 seconds. By the way, what type (maker and model #) of router and cable/dsl modem do you have? Last edited by tosh9i; 03-31-2007 at 05:19 PM.

03-31-2007, 05:25 PM	#5 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Re: Bad modem or router? Yes, I unplug both for a couple of minutes -- then I plug in the modem until all lights are on, then I plug in the router -- this works for 20-30 minutes usually, then I lose connectivity again. Modem - Westall Router - Linksys Thanks.

03-31-2007, 06:23 PM	#6 (permalink)
tosh9i TSF Enthusiast Join Date: Aug 2006 Posts: 3,831 OS: Windows XP	Re: Bad modem or router? Is it the Westell 327W? Also, who's your ISP?

03-31-2007, 07:00 PM	#7 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Re: Bad modem or router? sorry - lost connectivity -- had to go and reset -- not sure what the Westall is -- where do I find the #? our ISP is a local provider -- that is the only choice we have in our town ..

03-31-2007, 07:01 PM	#8 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Re: Bad modem or router? I do have another computer at my office in the same town and do not have the same trouble with that one ....

03-31-2007, 11:53 PM	#9 (permalink)
cmunn Registered User Join Date: Mar 2007 Posts: 30 OS: xp media center	Re: Bad modem or router? plug any of your computers directly to the mdm and see if your connection drops. with most routers they are not made for hundreds of connections such as p2p or even gaming. is your mdm bridged or anything? is this a dsl or cable connection?

04-01-2007, 08:34 AM	#10 (permalink)
socrma2 Registered User Join Date: Mar 2007 Posts: 6 OS: XP	Re: Bad modem or router? I will try taking my laptop and plugging directly into the modem. We use a dsl connection thanks.