Modem/computer frequently need to be reset.

jnhay · 03-04-2007, 08:17 AM

I don't know exactly what the problem is, but after a while when I'm not at the computer I can't connect to the internet. The laptop that uses my wireless router is able to make a connection, but the computer that is directly connected to my modem needs to be restarted frequently.

This makes me think there's something wrong with the computer connected to the modem rather than the modem itself. Anyone have any ideas what's going on?

**johnwill** · 03-04-2007, 10:28 AM

When the machine is connected, and again when it's not, do this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

jnhay · 03-04-2007, 02:09 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jon>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jonathan
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : router

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-07-E9-B7-16-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Sunday, March 04, 2007 10:11:03 AM
Lease Expires . . . . . . . . . . : Monday, March 05, 2007 10:11:03 AM

**johnwill** · 03-04-2007, 07:43 PM

How about one when it's not connected?

jnhay · 03-05-2007, 10:26 AM

Sorry, I just quickly posted that. When I tried to connect this morning there was no connection. I don't see anything different:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jon>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jonathan
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : router

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-07-E9-B7-16-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Monday, March 05, 2007 10:11:03 AM
Lease Expires . . . . . . . . . . : Tuesday, March 06, 2007 10:11:03 AM

**johnwill** · 03-05-2007, 11:53 AM

Well, that's somewhat curious, since it appears to be connected.

What do you do to get it reconnected?

BTW, have you tried a new port on the router, as well as a new cable?

jnhay · 03-05-2007, 12:19 PM

The computers that wirelessly connect through the router work fine, even when the main computer can't connect to the internet.

The only thing I can figure out to get the connection working again is to restart the computer. There's probably a better way, but I'm not aware of it.

I forgot to tell you that I recently reinstalled windows since I was unable to boot up my pc for a while. Before I reinstalled this problem didn't occur, so could that have something to do with it?

I don't know what a new port would do since the connection was working perfectly before.

**johnwill** · 03-05-2007, 05:37 PM

Well, I wasn't in the possession of the fact that you did a new install before.

Have you looked into updating the NIC drivers?

jnhay · 03-07-2007, 02:42 PM

I updated to the drivers that were on my dell disk, which were the ones I were using before the reinstall. I can't find what drivers I would need otherwise because even though I know I have an Intel pro/100 ve, I can't find where the exact part number is.

**JamesO** · 03-07-2007, 04:35 PM

Go to Windows Update, choose Custom, look for hardware updates for the NIC and install them.

JamesO

jnhay · 03-08-2007, 12:37 PM

Okay, did that, but there are no new drivers that windows update lists.

jnhay · 03-12-2007, 09:23 AM

Okay, I think the problem has something to do with AOL, but don't know what exactly. I never use aol since I have firefox, but just successfully tried logging on to aol after I couldn't log on to firefox. Any setting I can change to have aol always on or something?

jnhay · 03-20-2007, 08:17 AM

No one? I'm still having the problem. Might it be my firewall for some reason (even though I think a dialog box should pop up if it were the problem)?

cmunn · 04-01-2007, 04:21 PM

Is your computer connected to a router or a modem? if it connected into your wireless router and its not working right then connect your laptop to the router also see how things work out wired, also use a new ethernet cable to prevent the same issue.

if your laptop works fine then your router is ok and your modem shouldnt be an issue.

also try to boot your computer into safe mode with networking and check if that resolves the issue.
-press F8 as soon as your computer starts up every second. until you get to a command screen, select safe mode with networking.

this will prove if its a driver or software related issue.
hope this helps and let me knwo your results.

03-04-2007, 08:17 AM	#1 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Modem/computer frequently need to be reset. I don't know exactly what the problem is, but after a while when I'm not at the computer I can't connect to the internet. The laptop that uses my wireless router is able to make a connection, but the computer that is directly connected to my modem needs to be restarted frequently. This makes me think there's something wrong with the computer connected to the modem rather than the modem itself. Anyone have any ideas what's going on?

03-04-2007, 10:28 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,933 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	When the machine is connected, and again when it's not, do this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-04-2007, 07:43 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,933 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	How about one when it's not connected? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-05-2007, 10:26 AM	#5 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Sorry, I just quickly posted that. When I tried to connect this morning there was no connection. I don't see anything different: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Jon>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : jonathan Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : router Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : router Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 00-07-E9-B7-16-53 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.2.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DNS Servers . . . . . . . . . . . : 192.168.2.1 Lease Obtained. . . . . . . . . . : Monday, March 05, 2007 10:11:03 AM Lease Expires . . . . . . . . . . : Tuesday, March 06, 2007 10:11:03 AM Last edited by jnhay; 03-05-2007 at 10:28 AM.

03-05-2007, 11:53 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,933 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, that's somewhat curious, since it appears to be connected. What do you do to get it reconnected? BTW, have you tried a new port on the router, as well as a new cable? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-04-2007, 02:09 PM	#3 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Jon>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : jonathan Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : router Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : router Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti on Physical Address. . . . . . . . . : 00-07-E9-B7-16-53 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.2.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DNS Servers . . . . . . . . . . . : 192.168.2.1 Lease Obtained. . . . . . . . . . : Sunday, March 04, 2007 10:11:03 AM Lease Expires . . . . . . . . . . : Monday, March 05, 2007 10:11:03 AM

03-05-2007, 12:19 PM	#7 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	The computers that wirelessly connect through the router work fine, even when the main computer can't connect to the internet. The only thing I can figure out to get the connection working again is to restart the computer. There's probably a better way, but I'm not aware of it. I forgot to tell you that I recently reinstalled windows since I was unable to boot up my pc for a while. Before I reinstalled this problem didn't occur, so could that have something to do with it? I don't know what a new port would do since the connection was working perfectly before. Last edited by jnhay; 03-05-2007 at 12:21 PM.

03-05-2007, 05:37 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,933 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, I wasn't in the possession of the fact that you did a new install before. Have you looked into updating the NIC drivers? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-07-2007, 02:42 PM	#9 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	I updated to the drivers that were on my dell disk, which were the ones I were using before the reinstall. I can't find what drivers I would need otherwise because even though I know I have an Intel pro/100 ve, I can't find where the exact part number is.

03-07-2007, 04:35 PM	#10 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,289 OS: 98SE, W2k Pro, XP Pro	Go to Windows Update, choose Custom, look for hardware updates for the NIC and install them. JamesO

03-08-2007, 12:37 PM	#11 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Okay, did that, but there are no new drivers that windows update lists.

03-12-2007, 09:23 AM	#12 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Okay, I think the problem has something to do with AOL, but don't know what exactly. I never use aol since I have firefox, but just successfully tried logging on to aol after I couldn't log on to firefox. Any setting I can change to have aol always on or something?

03-20-2007, 08:17 AM	#13 (permalink)
jnhay Registered User Join Date: Jul 2005 Posts: 91 OS: xp	Re: Modem/computer frequently need to be reset. No one? I'm still having the problem. Might it be my firewall for some reason (even though I think a dialog box should pop up if it were the problem)?

04-01-2007, 04:21 PM	#14 (permalink)
cmunn Registered User Join Date: Mar 2007 Posts: 30 OS: xp media center	Re: Modem/computer frequently need to be reset. Is your computer connected to a router or a modem? if it connected into your wireless router and its not working right then connect your laptop to the router also see how things work out wired, also use a new ethernet cable to prevent the same issue. if your laptop works fine then your router is ok and your modem shouldnt be an issue. also try to boot your computer into safe mode with networking and check if that resolves the issue. -press F8 as soon as your computer starts up every second. until you get to a command screen, select safe mode with networking. this will prove if its a driver or software related issue. hope this helps and let me knwo your results.