One 4 the tech-heads to ponder!

akuaku · 08-22-2004, 08:54 AM

If you can solve this you will have made me very happy... I have been told the only solution to this problem is a windows reboot however I hold onto the belief that somewhere, someone is always able to get round that. Could that someone be you!!?

The problem is this: I am trying to install a new ADSL modem (a BT Voyager 100 ADSL) but if I use the setup cd supplied by BT then the installer skips all the setup screens and goes straight to the "reboot now or later" box, when the system restarts, the same box appears. I am stuck in a loop.

So I tried using the device manager. The device is listed under "GlobeSpan" or something similar as USB Modem. When I double click and select update driver from the properties window nothing happens (except the cancel button becoming unavailable)

This may be coincidental but at the same time as I tried to install the driver for the first time, I noticed that the following files became visible in the root directory (C:/). Is this normal?

AUTOEXEC.BAT, BOOT.INI, CONFIG.SYS, IO.SYS, MSDOS.SYS, NTDETECT.COM, NTLDR, PAGEFILE.SYS

also, folders:

Config.Msi, INCINERATE, RECYCLER, System Volume Information

I am almost certain they weren't there before. Where should they be?

What is happening!!??

pip22 · 08-22-2004, 10:02 AM

Many USB devices in my experience require that you install the software
BEFORE physically installing the device. When Windows starts it detects the device
and asks if you want it to search for the required software automatically - to which you answer yes. Could this be the cause of your problem I wonder?

Also, those files you refer to which weren't there before are in the right place
but are hidden by default because they are 'protected' system files. A setting has been altered to unhide them (Control Panel - Folder Options - View) scroll down the list of options till you see 'Hide protected operating system files' and tick the box. This should hide them again.

If you try my advice re the modem, don't forget to remove any existing driver first
and uninstall it's entry in the Device Manager.

Pip

georgeedwards · 08-24-2004, 11:21 AM

Yeh in my experience too - you must install the software before hand....

Perhaps you could either do a System Restore to the point b4 you install the modem etc, or uninstall it and do it from scratch?

Also, those files are perfectly normal... I think

just that XP usually hides them.

you could always refer to the OLDEST trick in the book - thats FORMATTING C:.....

always worked in my experience

George

08-22-2004, 08:54 AM	#1 (permalink)
akuaku Registered User Join Date: Aug 2004 Posts: 4 OS: XP	One 4 the tech-heads to ponder! If you can solve this you will have made me very happy... I have been told the only solution to this problem is a windows reboot however I hold onto the belief that somewhere, someone is always able to get round that. Could that someone be you!!? The problem is this: I am trying to install a new ADSL modem (a BT Voyager 100 ADSL) but if I use the setup cd supplied by BT then the installer skips all the setup screens and goes straight to the "reboot now or later" box, when the system restarts, the same box appears. I am stuck in a loop. So I tried using the device manager. The device is listed under "GlobeSpan" or something similar as USB Modem. When I double click and select update driver from the properties window nothing happens (except the cancel button becoming unavailable) This may be coincidental but at the same time as I tried to install the driver for the first time, I noticed that the following files became visible in the root directory (C:/). Is this normal? AUTOEXEC.BAT, BOOT.INI, CONFIG.SYS, IO.SYS, MSDOS.SYS, NTDETECT.COM, NTLDR, PAGEFILE.SYS also, folders: Config.Msi, INCINERATE, RECYCLER, System Volume Information I am almost certain they weren't there before. Where should they be? What is happening!!??

08-22-2004, 10:02 AM	#2 (permalink)
pip22 Registered User Join Date: Aug 2004 Posts: 82 OS: XP	USb Modem Many USB devices in my experience require that you install the software BEFORE physically installing the device. When Windows starts it detects the device and asks if you want it to search for the required software automatically - to which you answer yes. Could this be the cause of your problem I wonder? Also, those files you refer to which weren't there before are in the right place but are hidden by default because they are 'protected' system files. A setting has been altered to unhide them (Control Panel - Folder Options - View) scroll down the list of options till you see 'Hide protected operating system files' and tick the box. This should hide them again. If you try my advice re the modem, don't forget to remove any existing driver first and uninstall it's entry in the Device Manager. Pip

08-24-2004, 11:21 AM	#3 (permalink)
georgeedwards Member Join Date: Aug 2004 Location: West Midlands, UK Posts: 79 OS: Windows XP Home Edition	Reply... Yeh in my experience too - you must install the software before hand.... Perhaps you could either do a System Restore to the point b4 you install the modem etc, or uninstall it and do it from scratch? Also, those files are perfectly normal... I think just that XP usually hides them. you could always refer to the OLDEST trick in the book - thats FORMATTING C:..... always worked in my experience George