Modem install problems

dbassett74 · 08-14-2004, 10:00 AM

No matter what I do, I can't get my damn computer to recognize my modem. The strange thing is that I download the manufacturer's modem driver, but when I select the .inf file in the add modem window, it does not show any devices, like it's not a valid driver or something.

The modem model number is ami-2019 and it's a 56k v.90 modem. I have done many searches on the web for this modem and have tried several drivers without success.

Not sure if this is related, but I have a yellow question mark next to the "PCI Communications Controller" device. Does that need to be working first? My modem is in fact connected via a PCI slot. I have even tried placing the modem on different PCI slots without success. Also, I can't seem to find any drivers for this "PCI Communications Controller" thing anywhere on the Internet, not even the manufacturer's site which is MSI. My motherboard is model MS-6524.

Any help would be greatly appreciated before I lose even more hair.

08-14-2004, 12:00 PM

Hi,

I would suggest you put the modem in PCI #3 which is closest to factory setup option. Then take a look here for your modem driver:

http://www.modem-drivers.com/companies/71.htm

After you get it set up, then specify the location of the downloaded drivers and force them to load even if XP does not want to load them automatically. Let us know if that helps.

dbassett74 · 08-14-2004, 10:46 PM

I did already download and try that exact modem driver. However, it doesn't seem to work. When I go to add my modem, and then select "Have disk" and then click on the IntelH51.inf file, then then hit Okay, there are no options in the list of modems to select from and the Next button is not enabled. So it seems that there is a problem with this driver.

So, I decided to just use the built in generic 56K driver thats included in Windows. It seems to install properly, however, the "Query modem" fails, even though it says device is installed. I have verified through Hyperterminal that the modem is not working.

Again, I think the root problem is the "PCI Communications Controller". Every time I start up Windows, it tells me this new hardware is found. I go to install the driver, but it can't be found. So I guess the real question is, where can I get a hold of this "PCI Communications Controller" driver? I think once that is installed, I can use the PCI slot as the modem. And yes, I did try PCI slot 3, but same issue.

08-15-2004, 04:25 AM

Hi,

Have you tried to update your bios? Sometimes that will help in a situation like this. Also, you might just need to load the chipset drivers. Have you loaded the drivers from your motherboard disk. You might take a look here for updated drivers and since I don't know the exact board, you need to find what matches your board. Anyway, take a look in this area and see if there is anything that will help:

http://web.ask.com/web?q=pci+driver+...24.&o=0&qsrc=0

johnwill · 08-15-2004, 01:47 PM

And this is why I prefer external modems!

08-14-2004, 10:00 AM	#1 (permalink)
dbassett74 Registered User Join Date: Aug 2004 Posts: 8 OS: Win2K	Modem install problems No matter what I do, I can't get my damn computer to recognize my modem. The strange thing is that I download the manufacturer's modem driver, but when I select the .inf file in the add modem window, it does not show any devices, like it's not a valid driver or something. The modem model number is ami-2019 and it's a 56k v.90 modem. I have done many searches on the web for this modem and have tried several drivers without success. Not sure if this is related, but I have a yellow question mark next to the "PCI Communications Controller" device. Does that need to be working first? My modem is in fact connected via a PCI slot. I have even tried placing the modem on different PCI slots without success. Also, I can't seem to find any drivers for this "PCI Communications Controller" thing anywhere on the Internet, not even the manufacturer's site which is MSI. My motherboard is model MS-6524. Any help would be greatly appreciated before I lose even more hair.

08-14-2004, 10:46 PM	#3 (permalink)
dbassett74 Registered User Join Date: Aug 2004 Posts: 8 OS: Win2K	I did already download and try that exact modem driver. However, it doesn't seem to work. When I go to add my modem, and then select "Have disk" and then click on the IntelH51.inf file, then then hit Okay, there are no options in the list of modems to select from and the Next button is not enabled. So it seems that there is a problem with this driver. So, I decided to just use the built in generic 56K driver thats included in Windows. It seems to install properly, however, the "Query modem" fails, even though it says device is installed. I have verified through Hyperterminal that the modem is not working. Again, I think the root problem is the "PCI Communications Controller". Every time I start up Windows, it tells me this new hardware is found. I go to install the driver, but it can't be found. So I guess the real question is, where can I get a hold of this "PCI Communications Controller" driver? I think once that is installed, I can use the PCI slot as the modem. And yes, I did try PCI slot 3, but same issue. Last edited by dbassett74 : 08-14-2004 at 10:49 PM.

08-15-2004, 01:47 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,329 OS: XP-Pro, Vista, Linux Blog Entries: 1	And this is why I prefer external modems! __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-14-2004, 12:00 PM	#2 (permalink)
mark3567 Posts: n/a OS:	Hi, I would suggest you put the modem in PCI #3 which is closest to factory setup option. Then take a look here for your modem driver: http://www.modem-drivers.com/companies/71.htm After you get it set up, then specify the location of the downloaded drivers and force them to load even if XP does not want to load them automatically. Let us know if that helps.

08-15-2004, 04:25 AM	#4 (permalink)
mark3567 Posts: n/a OS:	Hi, Have you tried to update your bios? Sometimes that will help in a situation like this. Also, you might just need to load the chipset drivers. Have you loaded the drivers from your motherboard disk. You might take a look here for updated drivers and since I don't know the exact board, you need to find what matches your board. Anyway, take a look in this area and see if there is anything that will help: http://web.ask.com/web?q=pci+driver+...24.&o=0&qsrc=0