Networking confusion

Fletcher_Coone · 11-14-2006, 03:39 PM

Two days ago I shut off my computer (It's my family's but I understand the actual operating of the computer better) from the power surge. The next day when I accessed it, the internet would not work. I restarted the computer and it would not allow me on. When I turned off and turned back on the switch on the power surge and started the computer,, it allowed me online. However, after 5 minutes or so, all connections to the internetf froze. Firefox did not close, but it said the connection timed out. So I restarted it (without the power surge protector) and it did not work. I then restarted the computer manually with the surge protector and it let me access the internet. Again, after 10 minutes, it quit on me.
Now, get this:
We have a wirelesss router, and I am accessing the internet through her computer through the wireless connection right now. However, there is more of the same from our other computer. In addition, the connection was functioning normally according to the control panel. We called WOW!, our broadband ISP, and my mom disconnected the router or disrupted the connection because the WOW! tech support guy suggested it to her. Also, the tech support guy(I don't know of any better words to describe a tech support... agent?) said our connection to the internet was stable and working and something was wrong with our computer and not the network.
I know this may be a futile attempt to save our computer's internet, but you would obviously know more than I would about this and maybe have some extra suggestions. I know I just signed up, but I could learn by example how to fix the computer on my own. Could it be a hacker, or a virus?
I thank you in advance for any feedback.

**johnwill** · 11-15-2006, 06:51 AM

Well, while that was an interesting, rambling discourse, I can't make heads or tails of exactly what happened, or what you actually have as a network configuration.

How about you start with the make/model of the broadband modem and router. What version/patch level of Windows is in use? How many machines are we talking about, and are they connected wirelessly or wired?

11-14-2006, 03:39 PM	#1 (permalink)
Fletcher_Coone Registered User Join Date: Nov 2006 Posts: 1 OS: Windows XP SP2	Networking confusion Two days ago I shut off my computer (It's my family's but I understand the actual operating of the computer better) from the power surge. The next day when I accessed it, the internet would not work. I restarted the computer and it would not allow me on. When I turned off and turned back on the switch on the power surge and started the computer,, it allowed me online. However, after 5 minutes or so, all connections to the internetf froze. Firefox did not close, but it said the connection timed out. So I restarted it (without the power surge protector) and it did not work. I then restarted the computer manually with the surge protector and it let me access the internet. Again, after 10 minutes, it quit on me. Now, get this: We have a wirelesss router, and I am accessing the internet through her computer through the wireless connection right now. However, there is more of the same from our other computer. In addition, the connection was functioning normally according to the control panel. We called WOW!, our broadband ISP, and my mom disconnected the router or disrupted the connection because the WOW! tech support guy suggested it to her. Also, the tech support guy(I don't know of any better words to describe a tech support... agent?) said our connection to the internet was stable and working and something was wrong with our computer and not the network. I know this may be a futile attempt to save our computer's internet, but you would obviously know more than I would about this and maybe have some extra suggestions. I know I just signed up, but I could learn by example how to fix the computer on my own. Could it be a hacker, or a virus? I thank you in advance for any feedback.

11-15-2006, 06:51 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, while that was an interesting, rambling discourse, I can't make heads or tails of exactly what happened, or what you actually have as a network configuration. How about you start with the make/model of the broadband modem and router. What version/patch level of Windows is in use? How many machines are we talking about, and are they connected wirelessly or wired? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience