Modem trouble

rufus · 08-12-2006, 01:20 AM

Don't know if it is just a bad modem or if I have some settings wrong. Modem will drop call, sometimes I reconnect and it drops call w/in about 10-15 seconds, then several times after that. If it is a bad modem, no problem-I can replace, but if I have something set up wrong, then replacing won't do any good. Help!

dai · 08-12-2006, 01:55 AM

disconnect any phones connected to the lines and see if the problem still exists

Tumbleweed36 · 08-12-2006, 04:47 AM

Hi,

What brand name and kind of modem are we talking about?

**Terrister** · 08-12-2006, 07:52 AM

Also, do you have call waiting?

rufus · 08-12-2006, 11:05 AM

To address Tumbleweed and Terrister, think it is a USRobotics faxmodem. At least that is what my computer says. Although, when I took it out to clean it and make sure it was connected all the way, it had 3Com on it too.

Yes I have call waiting. Didn't have any trouble w/my old computer, so I left it hooked up.

**Terrister** · 08-12-2006, 11:39 AM

Most phone companies have a code you can add to the isp's phone # to disable call waiting.
Did you try disconnecting all phones as dai suggested?
Who is your ISP?

Tumbleweed36 · 08-12-2006, 12:42 PM

Hi,

If this is a USRobotics modem, make sure you are not using the drivers from WinXP, or it just won't work properly. You need to download the latest drivers from their website, and FORCE them to load even though they will teel you the drivers are not digitally signed. It will also tell you that the best drivers (WinXP) are loaded for that modem, but make it load the new drivers anyhow.

The USRobotics modems will not operate properly with the v.90 drivers that WinXP has, so you have to make sure if you have a v.92 modem, that you have v.92 drivers. Give that a try and report back.

Note: Is this modem by the way a USRobotics 5699B model? Just curious, several of their modems have that same problem, but this model is notorious for that problem and is worse than most of them. However, if you get it set up correctly, it should be fine.

rufus · 08-12-2006, 10:47 PM

Quote:

Originally Posted by Tumbleweed36

Hi,

Note: Is this modem by the way a USRobotics 5699B model? Just curious, several of their modems have that same problem, but this model is notorious for that problem and is worse than most of them. However, if you get it set up correctly, it should be fine.

Says USR5660A 5660

rufus · 08-13-2006, 05:49 PM

Quote:

Originally Posted by Terrister

Most phone companies have a code you can add to the isp's phone # to disable call waiting.
Did you try disconnecting all phones as dai suggested?
Who is your ISP?

It is *70 to disable call waiting, and I have it disabled. My isp is a local one called Internet Club. Dial-up, not real fast, but fairly good. My other computer didn't drop calls like this one does, that is why I think it may that my modem is going bad. How can I tell, though?

08-12-2006, 01:20 AM	#1 (permalink)
rufus Registered User Join Date: Aug 2004 Location: KY Posts: 31 OS: XP	Modem trouble Don't know if it is just a bad modem or if I have some settings wrong. Modem will drop call, sometimes I reconnect and it drops call w/in about 10-15 seconds, then several times after that. If it is a bad modem, no problem-I can replace, but if I have something set up wrong, then replacing won't do any good. Help!

08-12-2006, 01:55 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,539 OS: win 7 32x 64x rtm	disconnect any phones connected to the lines and see if the problem still exists __________________

08-12-2006, 04:47 AM	#3 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,635 OS: XP Professional	Hi, What brand name and kind of modem are we talking about? __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.

08-12-2006, 07:52 AM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Also, do you have call waiting? __________________

08-12-2006, 11:39 AM	#6 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Most phone companies have a code you can add to the isp's phone # to disable call waiting. Did you try disconnecting all phones as dai suggested? Who is your ISP? __________________

08-12-2006, 11:05 AM	#5 (permalink)
rufus Registered User Join Date: Aug 2004 Location: KY Posts: 31 OS: XP	To address Tumbleweed and Terrister, think it is a USRobotics faxmodem. At least that is what my computer says. Although, when I took it out to clean it and make sure it was connected all the way, it had 3Com on it too. Yes I have call waiting. Didn't have any trouble w/my old computer, so I left it hooked up.

08-12-2006, 12:42 PM	#7 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,635 OS: XP Professional	Hi, If this is a USRobotics modem, make sure you are not using the drivers from WinXP, or it just won't work properly. You need to download the latest drivers from their website, and FORCE them to load even though they will teel you the drivers are not digitally signed. It will also tell you that the best drivers (WinXP) are loaded for that modem, but make it load the new drivers anyhow. The USRobotics modems will not operate properly with the v.90 drivers that WinXP has, so you have to make sure if you have a v.92 modem, that you have v.92 drivers. Give that a try and report back. Note: Is this modem by the way a USRobotics 5699B model? Just curious, several of their modems have that same problem, but this model is notorious for that problem and is worse than most of them. However, if you get it set up correctly, it should be fine. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.