Internet not working after reinstalling windows!

daz_d_baker_man · 08-10-2006, 07:57 AM

Hi,

Yesterday i reinstalled Windows XP on my girlfriends computer, and formatted the HD. The re-install went fine but now i've installed all of the software that is needed, the internet does not work. Their ISP is wanadoo and when connecting i get the error message- 'invalid username and/or password on the domain' (or something very similar) They know their username and password and they have been entered correctly. I have gone onto the internet options and the 'Domain' section on the settings of the connection that has been setup, is blank? is this correct? Sorry but i dont know the specs of her computer, all i know is that it's about 2 years old and wasnt the best computer at the time! Should the username be like- something@somethingelse.fsnet.co.uk? In the telephone number thing, it says '0', is this correct? Has anybody else had this problem or is it just me? I really do need help asap please because it's not my comp! this time i messed up big style

lol.
Thanks, Daz....

daz_d_baker_man · 08-11-2006, 04:33 PM

Solved the problem, I telephoned them and they said that the username was 'somethingelse.fsnet.co.uk@fs' which is different from the one that was being used before XP was re-installed! Ah well, at least it works now.

Thanks anyway, D4z....

**nickster_uk** · 08-11-2006, 04:55 PM

Glad you got it sorted D4z...

make sure you have written down those details just incase you need to reinstall again :)

08-10-2006, 07:57 AM	#1 (permalink)
daz_d_baker_man Registered User Join Date: Aug 2006 Posts: 3 OS: XP	Internet not working after reinstalling windows! Hi, Yesterday i reinstalled Windows XP on my girlfriends computer, and formatted the HD. The re-install went fine but now i've installed all of the software that is needed, the internet does not work. Their ISP is wanadoo and when connecting i get the error message- 'invalid username and/or password on the domain' (or something very similar) They know their username and password and they have been entered correctly. I have gone onto the internet options and the 'Domain' section on the settings of the connection that has been setup, is blank? is this correct? Sorry but i dont know the specs of her computer, all i know is that it's about 2 years old and wasnt the best computer at the time! Should the username be like- something@somethingelse.fsnet.co.uk? In the telephone number thing, it says '0', is this correct? Has anybody else had this problem or is it just me? I really do need help asap please because it's not my comp! this time i messed up big style lol. Thanks, Daz....

08-11-2006, 04:55 PM	#3 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Glad you got it sorted D4z... make sure you have written down those details just incase you need to reinstall again :) __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

08-11-2006, 04:33 PM	#2 (permalink)
daz_d_baker_man Registered User Join Date: Aug 2006 Posts: 3 OS: XP	Solved the problem, I telephoned them and they said that the username was 'somethingelse.fsnet.co.uk@fs' which is different from the one that was being used before XP was re-installed! Ah well, at least it works now. Thanks anyway, D4z....