Post XP Reinstall Connectivity Issues

GarnetCompy · 08-04-2006, 10:21 PM

Like the title would imply, I am having issues reconncting to the internet on my friend's computer after restalling windows XP.

The issue we are having is that we have lost internet connectivity-Initially we attempted to solve this problem by using the Comcast install CD, however, it gives an error message saying that no Network Device was found.

However, I am currently downloading drivers for my friend's Mortorola SURFboard, and will see if that will give us results.

Any other tips before I go again tomorrow?

**johnwill** · 08-05-2006, 09:25 AM

First off, Do NOT use the Comcast CD, it won't help you!

If you connect with the Ethernet cable, you don't need ANY 3rd party drivers, and they'll only complicate the situation.

I suspect the real problem is you have not reloaded the motherboard drivers and/or the NIC drivers. Make sure that the NIC appears in Device Manager with no errors, that's the first step.

GarnetCompy · 08-05-2006, 02:26 PM

Okay, that's good to know. We tried to use the cable modem w/ ethernet, using both the NIC and the Onboard ethernet, but to no avail.

The system is a Dell 4600 Dimension, and the driver CD just gives me a list of drivers and no way to install them.

Device manager reports an error (No drivers) with both the NIC and Onboard, however, we have CD's for the NIC. Perhaps that will help.

I will also Download Motherboard drivers for the 4600.

**johnwill** · 08-06-2006, 11:02 AM

You need to start with the MB drivers, then the NIC drivers if you still have errors.

GarnetCompy · 08-08-2006, 08:07 PM

Problem solved-cable modem was faulty.

Thanks for the help!

**johnwill** · 08-09-2006, 12:08 PM

Well, that wouldn't have been my first guess, but I'm glad you got it going.

08-04-2006, 10:21 PM	#1 (permalink)
GarnetCompy Registered User Join Date: Feb 2005 Posts: 317 OS: Windows XP Pro / DOS 6.2 / Xandros Triboot My System	Post XP Reinstall Connectivity Issues Like the title would imply, I am having issues reconncting to the internet on my friend's computer after restalling windows XP. The issue we are having is that we have lost internet connectivity-Initially we attempted to solve this problem by using the Comcast install CD, however, it gives an error message saying that no Network Device was found. However, I am currently downloading drivers for my friend's Mortorola SURFboard, and will see if that will give us results. Any other tips before I go again tomorrow? __________________ Go, Speed Racer, Go!! "Celerons are genuine Intels, just they are made of celery." - Ebackus, 12/29/05

08-05-2006, 09:25 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	First off, Do NOT use the Comcast CD, it won't help you! If you connect with the Ethernet cable, you don't need ANY 3rd party drivers, and they'll only complicate the situation. I suspect the real problem is you have not reloaded the motherboard drivers and/or the NIC drivers. Make sure that the NIC appears in Device Manager with no errors, that's the first step. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-05-2006, 02:26 PM	#3 (permalink)
GarnetCompy Registered User Join Date: Feb 2005 Posts: 317 OS: Windows XP Pro / DOS 6.2 / Xandros Triboot My System	Okay, that's good to know. We tried to use the cable modem w/ ethernet, using both the NIC and the Onboard ethernet, but to no avail. The system is a Dell 4600 Dimension, and the driver CD just gives me a list of drivers and no way to install them. Device manager reports an error (No drivers) with both the NIC and Onboard, however, we have CD's for the NIC. Perhaps that will help. I will also Download Motherboard drivers for the 4600. __________________ Go, Speed Racer, Go!! "Celerons are genuine Intels, just they are made of celery." - Ebackus, 12/29/05

08-06-2006, 11:02 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	You need to start with the MB drivers, then the NIC drivers if you still have errors. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-08-2006, 08:07 PM	#5 (permalink)
GarnetCompy Registered User Join Date: Feb 2005 Posts: 317 OS: Windows XP Pro / DOS 6.2 / Xandros Triboot My System	Problem solved-cable modem was faulty. Thanks for the help! __________________ Go, Speed Racer, Go!! "Celerons are genuine Intels, just they are made of celery." - Ebackus, 12/29/05 Last edited by GarnetCompy; 08-08-2006 at 08:10 PM.

08-09-2006, 12:08 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, that wouldn't have been my first guess, but I'm glad you got it going. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience