Diamond SM56E External Modem

thad_rad · 07-30-2006, 11:46 AM

I bought a new modem (as listed in the title) and I've been having some stability issues with XP Home. I've tried several different drivers for it, and the same thing keeps happening - BSoD with an error message "IRQL_NOT_LESS_OR_EQUAL."

The IRQ range on the COM Port doesn't show any conflicts. I can query the modem without problems and use it for a while. But at random times, th e BSoD comes up. This only started happening when I installed the modem.

**nickster_uk** · 07-30-2006, 12:18 PM

Hi...

I found this:

Quote:

Diamond SupraMax External - (Serial) 56K Modem

This modem is working well with VoiceGuide for me so far. MSRP is US$59.99, but Fry's has it for $49.99.

Tibor, I would suggest a serial modem over a USB one based on what I've read here and my own experience. Most computers have two serial ports on the back, and they are seldom in use by other devices, so consider this as an alternative.

About the SM56E, the driver included on the CD caused WinXP to crash when I used VG (BSOD in acfva.sys, the ACF filter driver). I downloaded the driver from Diamond and got them to work, although I had to mess around a bit in the registry. I suspect that if you install the driver from the web first, and don't bother with the driver on the CD, you won't have to change anything in the registry, but I'm not sure.

here.

Hope it helps :)

thad_rad · 07-30-2006, 01:21 PM

I wonder if the acfva.sys file would have anything to do with the crash. What I don't understand is that the computer crashes at random intervals. Sometimes it crashes after a few minutes....sometimes it goes for hours at a time before giving the BSoD. Weird.

thad_rad · 07-31-2006, 04:07 PM

any ideas?

*cricket chirp*

anybody? :(

**nickster_uk** · 07-31-2006, 05:20 PM

Have you checked on the Diamond website?

**nickster_uk** · 07-31-2006, 05:24 PM

http://www.diamondmm.com/driversafter912003.php

or

http://www.diamondmm.com/ajaxfiles/newdriversmodems.htm

thad_rad · 08-01-2006, 10:53 AM

I've tried those drivers, several times. Nothing works. Most of the time, when I try to reinstall the drivers, it will get hung up on hfinstll.DLL (I can't remember the exact spelling off the top of my head). Could that DLL file be a problem?

thad_rad · 08-01-2006, 08:05 PM

Quote:

Originally Posted by thad_rad

I've tried those drivers, several times. Nothing works. Most of the time, when I try to reinstall the drivers, it will get hung up on hfinstll.DLL (I can't remember the exact spelling off the top of my head). Could that DLL file be a problem?

Correction: hfinst.DLL is the file

thad_rad · 08-01-2006, 08:44 PM

In regards to the VoiceGuide forum post, I dug through the registry like that guy suggested, and it seems to be working ok so far *knock on wood* If anything changes, I'll be sure to post back.

**nickster_uk** · 08-01-2006, 09:25 PM

Glad you have got it sorted :)

Dmouse1 · 08-02-2006, 09:19 AM

Diamond SupraMax External - (Serial) 56K Modem

This modem is working well with VoiceGuide for me so far. MSRP is US$59.99, but Fry's has it for $49.99.

this modem is a win modem,if your looking for a hard modem get the diamond supra express...

thad_rad · 08-02-2006, 11:21 AM

it ran fine last night and this morning....got up to check email and BSoD again. *sigh*

I think there's some stability issues with XP Home and RS232 port modems. I've had problems like this from a Creative Labs Modem Blaster v.92 on another machine that was running Home. I tried it on a computer with XP Pro and it worked fine. Who knows.

07-30-2006, 11:46 AM	#1 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	Diamond SM56E External Modem I bought a new modem (as listed in the title) and I've been having some stability issues with XP Home. I've tried several different drivers for it, and the same thing keeps happening - BSoD with an error message "IRQL_NOT_LESS_OR_EQUAL." The IRQ range on the COM Port doesn't show any conflicts. I can query the modem without problems and use it for a while. But at random times, th e BSoD comes up. This only started happening when I installed the modem.

07-31-2006, 05:20 PM	#5 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Have you checked on the Diamond website? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

07-31-2006, 05:24 PM	#6 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	http://www.diamondmm.com/driversafter912003.php or http://www.diamondmm.com/ajaxfiles/newdriversmodems.htm __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

08-01-2006, 09:25 PM	#10 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Glad you have got it sorted :) __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

07-30-2006, 01:21 PM	#3 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	I wonder if the acfva.sys file would have anything to do with the crash. What I don't understand is that the computer crashes at random intervals. Sometimes it crashes after a few minutes....sometimes it goes for hours at a time before giving the BSoD. Weird.

07-31-2006, 04:07 PM	#4 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	any ideas? cricket chirp anybody? :(

08-01-2006, 10:53 AM	#7 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	I've tried those drivers, several times. Nothing works. Most of the time, when I try to reinstall the drivers, it will get hung up on hfinstll.DLL (I can't remember the exact spelling off the top of my head). Could that DLL file be a problem?

08-01-2006, 08:44 PM	#9 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	In regards to the VoiceGuide forum post, I dug through the registry like that guy suggested, and it seems to be working ok so far knock on wood If anything changes, I'll be sure to post back.

08-02-2006, 09:19 AM	#11 (permalink)
Dmouse1 Registered User Join Date: Aug 2005 Location: big town Prosser Wa. Posts: 243 OS: win Vista Home Premium	Diamond SupraMax External - (Serial) 56K Modem This modem is working well with VoiceGuide for me so far. MSRP is US$59.99, but Fry's has it for $49.99. this modem is a win modem,if your looking for a hard modem get the diamond supra express...

08-02-2006, 11:21 AM	#12 (permalink)
thad_rad Registered User Join Date: Sep 2004 Location: Charlotte, NC Posts: 61 OS: XP Pro, Ubuntu 7.10, Vista Home Premium	it ran fine last night and this morning....got up to check email and BSoD again. sigh I think there's some stability issues with XP Home and RS232 port modems. I've had problems like this from a Creative Labs Modem Blaster v.92 on another machine that was running Home. I tried it on a computer with XP Pro and it worked fine. Who knows.