Error 630

[JimmieC]

Hi!

The problem I am having is with a Windows ME. I am getting an error 630, and also "Driver does not support your hardware". Appreciate any help offered. Thank you, Jim.

[nickster_uk]

Hi and welcome to TSF...

You can find some general fixes for DUN error 630 at the following link:

http://www.modemhelp.net/dunerror/error_630.shtml

If you get stuck trying a fix, please let us know and we'll try to advise :)

[JimmieC]

nickster_uk;

Thanks for responding to my query and the link. I will use it as best I can. Can you tell me if the "Driver does not support your hardware", mean the modem driver. I took that as meaning it needed up-dating. When attempting to update, it shows the driver installed is the best driver offered. PCTel.Inc dated 7/11/2000. Or, are they referring to other driver's? Thanks, Jim.

[Tumbleweed36]

Hi,

There could be several things that can cause this error. When you go to the manufacturer's website, make sure you are downloading the driver for WinME and not WinXP. That is a common error. Also, might be a good idea to go into the device manager and delete all the references to the Modem and reboot and let it find the modem again to see if it finds what you need.

Another thing, if you are using WinME, then you need to go into the BIOS setup menu and make sure you have PnP Enabled for that OS. Also, those type modems detect best if in PCI #3, (third slot down from the graphics card), so it might be worth a shot to physically put the modem in that slot. This is a common thing that will sometimes resolve a Port sharing issue.

Note: When windows reports that you have the best driver for that device with modems, don't you believe it if the modem is not functioning properly. This is more common in XP than in ME, but can happen in either. That is especially true if you have a v.92 modem, because most of the windows drivers support v.90 only. What you need to do if it does that, is have the latest driver from the modem manufacturer's website, and FORCE it or point it to the driver you want loaded. The modem drivers on most Windows Operating Systems leave a lot to be desired.

[JimmieC]

Tumbleweed36;

Thanks for the information. Couple questions if I may.
"When you go to the manufacturer's website", PCTel.Inc. no longer offers help as far as I can ascertain.

"Go into the device manager and delete all the references to the Modem", will the deleted data regenerate the references either corrected or as was?

"Go into the BIOS setup menu and make sure you have PnP Enabled for that OS. Also, those type modems detect best if in PCI #3, (third slot down from the graphics card), so it might be worth a shot to physically put the modem in that slot.
The BIOS strikes terror in my finger's. Is this fairly staightforward? Finding the various areas, i.e., PnP/graphics card, etc.

"If you have a v.92 modem,, Is this easily determined?

Appreciate your effort and time. Jim,

[Tumbleweed36]

Originally Posted by JimmieC

Tumbleweed36;

Thanks for the information. Couple questions if I may.
"When you go to the manufacturer's website", PCTel.Inc. no longer offers help as far as I can ascertain.

What is the exact model number of the modem? We probably can find good drivers someplace.

"Go into the device manager and delete all the references to the Modem", will the deleted data regenerate the references either corrected or as was?

What happens, it will find the modem again and load the drivers again just like it was never connected before if all references are deleted...like the modem deleted in the Device Manager.

"Go into the BIOS setup menu and make sure you have PnP Enabled for that OS. Also, those type modems detect best if in PCI #3, (third slot down from the graphics card), so it might be worth a shot to physically put the modem in that slot.
The BIOS strikes terror in my finger's. Is this fairly staightforward? Finding the various areas, i.e., PnP/graphics card, etc.

When you start the computer (miost use the delete key when it starts to post, then you are entering the BIOS setup menu. Nothing scary in there. That is where you want to make sure with ME that it is set to PnP Enabled. If it isn't and you change it, ,don't forget to save changes before you exit.

2nd point. if you open the computer, the modem would be in one of the PCI slots. Just count which one and if you have to, ground yourself before working in there, take a screwdriver and remove the screw, then lift the card out, put it in PCI #3, push it down in the slot and put the screw back. It is that simple. If you have port sharing problems (which can be the reason (among others) for this error, then that should help that problem. No guarantees, but it can be a way to get around that issue some times.

"If you have a v.92 modem,, Is this easily determined?

We really would need the model number and brand name of the modem to know for sure.

Jim, if you have any questions, post back and ask. Someone will help you if I am not on at that time. Nothing is too simple to ask. That is why we are here.

Appreciate your effort and time. Jim,

[JimmieC]

Tumbleweed36;

Thank you very much for all your help. I will work with what you have so kindly provided. Let you know how I make out. Till then, take care. Jim.

I don't know if this has anything to do with the situation I am in, but when I turn the computer on this shows, "The BIOS message appears on the screen, the memory count begins, and then the following message appears on the screen: PRESS DEL TO ENTER SETUP". After pressing DEL, then the error messages appear.

[JimmieC]

Not having much success, sorry to say. When I attempt to "delete all referances to Modem", I keep getting the message "Not responding" from the Close Program area. Then the computer freezes. I have to revert to a hard shutdown. As far as PnP is concerned in the BIOS I can't find it. I'm sure it is there, just don't know where to look.
Some of the information on the Modem: HSP56 MicroModem PCTel.Inc.
The troubled computer is a Dell XPS.Z Pent. 111
I am Confused to say the least. Thanks, Jim.

[Tumbleweed36]

Originally Posted by JimmieC

Not having much success, sorry to say. When I attempt to "delete all referances to Modem", I keep getting the message "Not responding" from the Close Program area.

Go to Start, Control Panel, System, Hardware, Device Manager, scroll down to the modem area, right click, select Delete and zap it.

Then the computer freezes. I have to revert to a hard shutdown. As far as PnP is concerned in the BIOS I can't find it. I'm sure it is there, just don't know where to look.

Look in the Advanced area pull down menu, it will most likely say PnP or PCI PnP.....make sure it is Enabled for win98 or WinME, or Disabled for WinXP.

Some of the information on the Modem: HSP56 MicroModem PCTel.Inc.

Did you look:
HERE
The troubled computer is a Dell XPS.Z Pent. 111
I am Confused to say the least. Thanks, Jim.

[JimmieC]

"Go to Start, Control Panel, System, Hardware, Device Manager, scroll down to the modem area, right click, select Delete and zap it."
I did as you suggested, and the Modem was deleted and re-installed.

"Look in the Advanced area pull down menu, it will most likely say PnP or PCI PnP.....make sure it is Enabled for win98 or WinME, or Disabled for WinXP."
It was not enabled, but it is now.

The 630 error is still in the picture. A message displayed reading "Make sure interruupt for the port is properly set". The interrupt is set for #4, and the port shows Com 1. I have seen mention of ports being closed or unopened a couple times before.

Sorry if I am being a nuisance. Thanks, Jim.

[Tumbleweed36]

Hi,

Go into the advanced area and set the port to Com 3....shut down, reboot and see what happens.

By the way, did you phsically change the modem to PCI slot #3?


Report back and tell us what happens.

[JimmieC]

Tumbleweed36;

Thanks for offering all this help. I went into the BIOS advance, but did not see how I could change the ports.

I have the other computer open, and would like to move the modem to PCI slot 3. I am looking at a card inserted in a brown colored slot. Then there are 5 white slots with two occupied below it. It is a Dell 4100. Moving from top to bottom with the white slots: 1st vacant/2nd vacant/3rd vacant/4th occupied with a 4X5 card. 5th occupied with a smaller card. The 4X5 card in the 4th slot from the top has a jumper wire attatched only from the card itself. The other end is not connected to anything. It is about 12 inches in length with 4 wires (1 white-2 black-1 red). Hope you will continue to help. Thanks, Jim

[Tumbleweed36]

Originally Posted by JimmieC

Tumbleweed36;

Thanks for offering all this help. I went into the BIOS advance, but did not see how I could change the ports.

I have the other computer open, and would like to move the modem to PCI slot 3. I am looking at a card inserted in a brown colored slot.

If you look, your monitor connects to that one and it is the video card.

Then there are 5 white slots with two occupied below it. It is a Dell 4100. Moving from top to bottom with the white slots: 1st vacant/2nd vacant/3rd vacant/4th occupied with a 4X5 card. 5th occupied with a smaller card. The 4X5 card in the 4th slot from the top has a jumper wire attatched only from the card itself. The other end is not connected to anything. It is about 12 inches in length with 4 wires (1 white-2 black-1 red). Hope you will continue to help. Thanks, Jim

Look at the back of the computer. One of those cards will have a phone line connected to it, that is your Modem. On the back, imprinted on the plate of the card, it will say Phone one place and Line the other. Again, that is your modem card. That is the one that you want to move to slot #3. Watch how the phone line connects so you get it back correctly.

[JimmieC]

How about the jumper wire? The one end is attached to the card, but the other end is hanging loose. Isn't that supposed to be attached somewhere?
Thanks, Jim.

[JimmieC]

If I understand correctly. The smaller card in slot 5 is the modem. If I move that to slot 3, it will no longer line up with the phone. Will that pose a problem? The larger card with all the wires and the disconnected jumper in slot 4, would you know what function that performs?

Thanks, Jim.

[Tumbleweed36]

Hi,

With moving that card to slot #3, just unplug the phone wire from the card (little thing to push or squeeze together will let you remove it) and move the card and plug the wire back in where you took it from. Don't forget you have to take one screw out of the top of the card to move it.

I am not sure what card that is since there are so many and I would have no idea what it might be without seeing it. Look to see if there is anything you plug into the back of it, and that should give you a clue.

[JimmieC]

Kindly disregard previous post. Still concerned about this jumper being disconnected. Thanks, Jim.

[JimmieC]

Hi;

Moved the modem from slot 5 to slot 3. Didn't realize the little metal facing went along with it. Tried the computer and the Bios page came up, pressed Del as instructed and all I got was a blank screen with the exception of a rectangular box in the top left hand corner blinking. It was red background, with a blinking green square and a small green rectantular box inside the red larger box. No movement other then that. I wonder if the jumper being disconnected has anything to do with this. Thanks, Jim.

[JimmieC]

I no longer have the blinking box, and my error has changed from 630 to the devil himself 666. It keeps showing the modem in Com Port 2 when in reality it resides in Port 3. And for the life of me I can't convince the machine of that. I tried numerous times in the BIOS Advance section to no avail. I can't find anything that pertains to Ports there. I sure would like to match them up. Would really appreciate further help. Thanks, Jim.

[nickster_uk]

It's been a while since I used Win98se but are you sure the Dial-up Networking connection is pointing to the correct modem?

Go to your Dial-Up Networking folder and right click on your connection icon then select Properties.

Then post back on the details you see,......you can post screenshots for the General/Servers tab if that makes it easier for you?? Also, on the General tab, click the Configure button under Modem and provide details listed there please.

If all else fails, we'll then try some modem diagnostics :)

Apologies if this has been suggested already...been a long day and i'm too tired to read everything above :)