Dropping Connection

TBarnes8908 · 06-09-2006, 09:20 PM

I have had this problem for about a week now. I have Cable internet from Insight Broadband. I have a Motorola SB5100 modem and a Wireless-G Linksys router. My internet will remain working fine for a while then all of the sudden just drops internet connection. The lights on the modem are Power - Solid and Send- blinks constantly, and PC/Activity blinks but the Online light is blank. Sooner or later (sometimes hours, sometimes within minutes) the internet will come back up and will work fine for a while again. I have used the Network diagnotics on my computer when the internet is online and when it is down... Here is what they said.

Online:

Network Adapters [00000001] VIA Rhine II Fast Ethernet Adapter PASSED
Caption = [00000001] VIA Rhine II Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=2ms TTL=2
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
Description = VIA PCI 10/100Mb Fast Ethernet Adapter - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 9:48:01 PM 6/10/2006
DHCPLeaseObtained = 9:48:01 PM 6/9/2006
+ DHCPServer = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSEnabledForWINSResolution = FALSE
DNSHostName = tyler
- DNSServerSearchOrder (PASSED)
+ 74.128.0.100 (PASSED)
Pinging 74.128.0.100 with 32 bytes of data:
Reply from 74.128.0.100: bytes=32 time=15ms TTL=15
Reply from 74.128.0.100: bytes=32 time=32ms TTL=32
Reply from 74.128.0.100: bytes=32 time=38ms TTL=38
Reply from 74.128.0.100: bytes=32 time=24ms TTL=24
Ping statistics for 74.128.0.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 38ms, Average = 27ms
+ 74.128.0.101 (PASSED)
Pinging 74.128.0.101 with 32 bytes of data:
Reply from 74.128.0.101: bytes=32 time=15ms TTL=15
Reply from 74.128.0.101: bytes=32 time=25ms TTL=25
Reply from 74.128.0.101: bytes=32 time=16ms TTL=16
Reply from 74.128.0.101: bytes=32 time=35ms TTL=35
Ping statistics for 74.128.0.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 35ms, Average = 22ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 1
+ IPAddress = 192.168.1.101 (PASSED)
Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:30:18:7F:97:9B
ServiceName = FETND5BV
SettingID = {C2A2E38E-2CA3-4AF6-A14C-A6D727EC782B}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE

Down:

Network Adapters [00000001] VIA Rhine II Fast Ethernet Adapter FAILED
Caption = [00000001] VIA Rhine II Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Description = VIA PCI 10/100Mb Fast Ethernet Adapter - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 9:48:01 PM 6/10/2006
DHCPLeaseObtained = 9:48:01 PM 6/9/2006
DHCPServer = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSEnabledForWINSResolution = FALSE
DNSHostName = tyler
DNSServerSearchOrder (FAILED)
74.128.0.100 (FAILED)
Pinging 74.128.0.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 74.128.0.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
74.128.0.101 (FAILED)
Pinging 74.128.0.101 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 74.128.0.101:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 1
IPAddress = 192.168.1.101 (PASSED)
Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:30:18:7F:97:9B
ServiceName = FETND5BV
SettingID = {C2A2E38E-2CA3-4AF6-A14C-A6D727EC782B}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE

NOTE: It also says the same thing as when it is down as when the modem is completely unplugged.

I have thought maybe my modem is going dead, but not sure and do not want to waste money if its not the modem.

What do you guys think the problem is?

06-09-2006, 09:20 PM	#1 (permalink)
TBarnes8908 Registered User Join Date: Jun 2006 Posts: 1 OS: XP	Dropping Connection I have had this problem for about a week now. I have Cable internet from Insight Broadband. I have a Motorola SB5100 modem and a Wireless-G Linksys router. My internet will remain working fine for a while then all of the sudden just drops internet connection. The lights on the modem are Power - Solid and Send- blinks constantly, and PC/Activity blinks but the Online light is blank. Sooner or later (sometimes hours, sometimes within minutes) the internet will come back up and will work fine for a while again. I have used the Network diagnotics on my computer when the internet is online and when it is down... Here is what they said. Online: Network Adapters [00000001] VIA Rhine II Fast Ethernet Adapter PASSED Caption = [00000001] VIA Rhine II Fast Ethernet Adapter DatabasePath = %SystemRoot%\System32\drivers\etc + DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED) Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time=2ms TTL=2 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 2ms, Average = 0ms Description = VIA PCI 10/100Mb Fast Ethernet Adapter - Packet Scheduler Miniport DHCPEnabled = TRUE DHCPLeaseExpires = 9:48:01 PM 6/10/2006 DHCPLeaseObtained = 9:48:01 PM 6/9/2006 + DHCPServer = 192.168.1.1 (PASSED) Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms DNSEnabledForWINSResolution = FALSE DNSHostName = tyler - DNSServerSearchOrder (PASSED) + 74.128.0.100 (PASSED) Pinging 74.128.0.100 with 32 bytes of data: Reply from 74.128.0.100: bytes=32 time=15ms TTL=15 Reply from 74.128.0.100: bytes=32 time=32ms TTL=32 Reply from 74.128.0.100: bytes=32 time=38ms TTL=38 Reply from 74.128.0.100: bytes=32 time=24ms TTL=24 Ping statistics for 74.128.0.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 15ms, Maximum = 38ms, Average = 27ms + 74.128.0.101 (PASSED) Pinging 74.128.0.101 with 32 bytes of data: Reply from 74.128.0.101: bytes=32 time=15ms TTL=15 Reply from 74.128.0.101: bytes=32 time=25ms TTL=25 Reply from 74.128.0.101: bytes=32 time=16ms TTL=16 Reply from 74.128.0.101: bytes=32 time=35ms TTL=35 Ping statistics for 74.128.0.101: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 15ms, Maximum = 35ms, Average = 22ms DomainDNSRegistrationEnabled = FALSE FullDNSRegistrationEnabled = TRUE GatewayCostMetric = 20 Index = 1 + IPAddress = 192.168.1.101 (PASSED) Pinging 192.168.1.101 with 32 bytes of data: Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.101: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms IPConnectionMetric = 20 IPEnabled = TRUE IPFilterSecurityEnabled = FALSE IPSecPermitIPProtocols = 0 IPSecPermitTCPPorts = 0 IPSecPermitUDPPorts = 0 IPSubnet = 255.255.255.0 IPXEnabled = FALSE MACAddress = 00:30:18:7F:97:9B ServiceName = FETND5BV SettingID = {C2A2E38E-2CA3-4AF6-A14C-A6D727EC782B} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = TRUE Down: Network Adapters [00000001] VIA Rhine II Fast Ethernet Adapter FAILED Caption = [00000001] VIA Rhine II Fast Ethernet Adapter DatabasePath = %SystemRoot%\System32\drivers\etc DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED) Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms Description = VIA PCI 10/100Mb Fast Ethernet Adapter - Packet Scheduler Miniport DHCPEnabled = TRUE DHCPLeaseExpires = 9:48:01 PM 6/10/2006 DHCPLeaseObtained = 9:48:01 PM 6/9/2006 DHCPServer = 192.168.1.1 (PASSED) Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Reply from 192.168.1.1: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms DNSEnabledForWINSResolution = FALSE DNSHostName = tyler DNSServerSearchOrder (FAILED) 74.128.0.100 (FAILED) Pinging 74.128.0.100 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 74.128.0.100: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) 74.128.0.101 (FAILED) Pinging 74.128.0.101 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 74.128.0.101: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) DomainDNSRegistrationEnabled = FALSE FullDNSRegistrationEnabled = TRUE GatewayCostMetric = 20 Index = 1 IPAddress = 192.168.1.101 (PASSED) Pinging 192.168.1.101 with 32 bytes of data: Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Reply from 192.168.1.101: bytes=32 time<1ms TTL=0 Ping statistics for 192.168.1.101: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms IPConnectionMetric = 20 IPEnabled = TRUE IPFilterSecurityEnabled = FALSE IPSecPermitIPProtocols = 0 IPSecPermitTCPPorts = 0 IPSecPermitUDPPorts = 0 IPSubnet = 255.255.255.0 IPXEnabled = FALSE MACAddress = 00:30:18:7F:97:9B ServiceName = FETND5BV SettingID = {C2A2E38E-2CA3-4AF6-A14C-A6D727EC782B} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = TRUE NOTE: It also says the same thing as when it is down as when the modem is completely unplugged. I have thought maybe my modem is going dead, but not sure and do not want to waste money if its not the modem. What do you guys think the problem is?