New DSL Modem/Router

vynl65 · 06-05-2006, 09:44 PM

I upgraded my internet service package from AT&t from the Express package to the Pro package. And with that I thought I might as well as get a new router from AT&t because my another one was getting pretty old. However, when attempting to turn on the new router (2Wire, 2700HG-B) the Power light is red. And none of the other lights (ethernet, wireless, dsl, and internet) show up.

On my old 2Wire router(1800HG Gateway) it showed green lights for (phone, broadband link, and local network).

What should I do?

I appreciate all the help. Thank you

johnwill · 06-06-2006, 05:23 PM

Call AT&T would be my first step.

wayne diffee · 06-18-2006, 07:56 AM

vynl65-did you change out the power adapters when you changed the modem? The adapters for the two modems are different voltages-they will NOT exchange for one another.Just did the same changeout my self, had to check twice to get it working, and i love the new access point!

ang_hammarad · 07-22-2006, 05:56 PM

A red power light and no other lights means that the router is now a paper weight. If you did use the power adapter that came with the new router, send it back, it is still under warranty. In the box should be a return sticker. Call at&t and tell them to send you a new one.

06-05-2006, 09:44 PM	#1 (permalink)
vynl65 Registered User Join Date: Jun 2006 Posts: 1 OS: OSX	New DSL Modem/Router I upgraded my internet service package from AT&t from the Express package to the Pro package. And with that I thought I might as well as get a new router from AT&t because my another one was getting pretty old. However, when attempting to turn on the new router (2Wire, 2700HG-B) the Power light is red. And none of the other lights (ethernet, wireless, dsl, and internet) show up. On my old 2Wire router(1800HG Gateway) it showed green lights for (phone, broadband link, and local network). What should I do? I appreciate all the help. Thank you

06-06-2006, 05:23 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 30,227 OS: XP-Pro, Vista, Linux Blog Entries: 1	Call AT&T would be my first step. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-18-2006, 07:56 AM	#3 (permalink)
wayne diffee Registered User Join Date: Apr 2005 Location: Tulsa OK Posts: 22 OS: xp home&pro/2kpro/vista	vynl65-did you change out the power adapters when you changed the modem? The adapters for the two modems are different voltages-they will NOT exchange for one another.Just did the same changeout my self, had to check twice to get it working, and i love the new access point!

07-22-2006, 05:56 PM	#4 (permalink)
ang_hammarad Registered User Join Date: Aug 2005 Location: midwest Posts: 35 OS: OS 10.3.9	A red power light and no other lights means that the router is now a paper weight. If you did use the power adapter that came with the new router, send it back, it is still under warranty. In the box should be a return sticker. Call at&t and tell them to send you a new one.