red light on modem

kittycats · 05-20-2006, 10:15 AM

Hello I am new to the forum and am actually asking for help with a problem with my son's modem. I have kind of limited information but he has a Westell 6100 modem and has verizon for an internet provider. They have been using their computer without difficulty and this morning were unable to connect to the internet or e-mail. They tell me that the red light is on where it says "intenet" on their modem box. Device manger says that the modem is working correctly. Any answers or suggestions, I hope? We use our web cams frequently because he is across the country in oregon. Thank you!

dai · 05-20-2006, 12:47 PM

turn the power off to the modem and then back on again

humsanchez · 07-16-2006, 11:13 AM

When the red light on the modem appears at internet it means the modem has disconnected from the service this could be an authentication issue, or maybe there´s a problem on the line I would strongly advice you to contact verzion tech support, to verify which one of this problems is affecting the modem.

tehnnec · 08-14-2006, 08:45 PM

red internet light detects an authentication failure with your isp;make sure that you have the correct username and password
:)

kugureama · 08-20-2006, 11:02 PM

this is how to resolve your issue
-push and hold the reset button at the back of the modem for 30 secs.
-access 192.168.1.1
-if it asked you for authentication, the username will be admin and password is password
-another authentication will appear, just enter "admin" on the 3 boxes the click change then ok button
-you will see the westell home page, click the profile editor button
-then another page will appear
-click the "release button"
-after that, click renew button
--powercycle your computer and modem
-that's it!

05-20-2006, 10:15 AM	#1 (permalink)
kittycats Registered User Join Date: May 2006 Posts: 1 OS: windows XP	red light on modem Hello I am new to the forum and am actually asking for help with a problem with my son's modem. I have kind of limited information but he has a Westell 6100 modem and has verizon for an internet provider. They have been using their computer without difficulty and this morning were unable to connect to the internet or e-mail. They tell me that the red light is on where it says "intenet" on their modem box. Device manger says that the modem is working correctly. Any answers or suggestions, I hope? We use our web cams frequently because he is across the country in oregon. Thank you!

05-20-2006, 12:47 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,630 OS: win 7 32x 64x rtm	turn the power off to the modem and then back on again __________________

08-20-2006, 11:02 PM	#5 (permalink)
kugureama Registered User Join Date: Jul 2006 Posts: 22 OS: win xp	this is how to resolve your issue -push and hold the reset button at the back of the modem for 30 secs. -access 192.168.1.1 -if it asked you for authentication, the username will be admin and password is password -another authentication will appear, just enter "admin" on the 3 boxes the click change then ok button -you will see the westell home page, click the profile editor button -then another page will appear -click the "release button" -after that, click renew button --powercycle your computer and modem -that's it! __________________ Jero

07-16-2006, 11:13 AM	#3 (permalink)
humsanchez Registered User Join Date: Dec 2005 Posts: 28 OS: Windows Xp	When the red light on the modem appears at internet it means the modem has disconnected from the service this could be an authentication issue, or maybe there´s a problem on the line I would strongly advice you to contact verzion tech support, to verify which one of this problems is affecting the modem.

08-14-2006, 08:45 PM	#4 (permalink)
tehnnec Registered User Join Date: Aug 2006 Posts: 17 OS: winxp,win 2000	red internet light detects an authentication failure with your isp;make sure that you have the correct username and password :)