Remote access problems - help!

cheeba · 05-28-2009, 07:35 AM

How do I point a remote network user to the right application on the right server? Here is the issue:

A new 'Win2k3 R2 Standard Edition' server was installed on the current network as the old server HDD had reached capacity and the server was falling apart. The new server only runs one application that holds and controls the entire customer database and acts as a small print server. Thats it. The DNS, domain and everything else is controlled by a (slighty-on-its-way-out) Win2k server. When I install the application on the Win2k server, remote users can access the database by putting the office' static IP into the application and it finds the database/server automatically. This was temporary while I built the new server. Now the new Win2k3 server holds the database and application I cannot seem to get the remote users access at all.

From my limited PC/networking knowledge, its like the old Win2k server isnt 'pointing' the remote access traffic to the right place. I dont know where to go now as I have tried everything I know. Please can someone on here help? I know all the info you might need isnt here but I will keep checking the post in case there is information anyone might need.

Basically, when you access this application locally, there is no issue what-so-ever. Remote access gets you nothing, not even a ping. I cant comment on the quality of installation/setup of the new Win2k3 server, so please assume the worst.

Any help is greatly appreciated as Im about to start pulling my hair out! I dont want to mention the name of the database program unless I have to. The reason for this is the tech support for this company is useless and I seem to know more than they do! They wont help anymore now, they say its my issue, not theirs.

cheeba · 06-05-2009, 08:01 AM

Ok, 50-odd views and no responses. Probably down to how I explained it. I will change the question.

Please can someone give me an idea of what I need to check, ie port forwarding, to make sure I can get the remote access? I have added a port forwarding rule on the router but that still hasnt fixed it. Any ideas? Even if you can give me the actual technical term, without fully explaining the process, I can try and figure it out for myself.

Thanks in advance.

**Jason09** · 06-05-2009, 01:56 PM

What is the make and model of both your modem and router?

05-28-2009, 07:35 AM	#1 (permalink)
cheeba Registered User Join Date: May 2009 Posts: 6 OS: XP	Remote access problems - help! How do I point a remote network user to the right application on the right server? Here is the issue: A new 'Win2k3 R2 Standard Edition' server was installed on the current network as the old server HDD had reached capacity and the server was falling apart. The new server only runs one application that holds and controls the entire customer database and acts as a small print server. Thats it. The DNS, domain and everything else is controlled by a (slighty-on-its-way-out) Win2k server. When I install the application on the Win2k server, remote users can access the database by putting the office' static IP into the application and it finds the database/server automatically. This was temporary while I built the new server. Now the new Win2k3 server holds the database and application I cannot seem to get the remote users access at all. From my limited PC/networking knowledge, its like the old Win2k server isnt 'pointing' the remote access traffic to the right place. I dont know where to go now as I have tried everything I know. Please can someone on here help? I know all the info you might need isnt here but I will keep checking the post in case there is information anyone might need. Basically, when you access this application locally, there is no issue what-so-ever. Remote access gets you nothing, not even a ping. I cant comment on the quality of installation/setup of the new Win2k3 server, so please assume the worst. Any help is greatly appreciated as Im about to start pulling my hair out! I dont want to mention the name of the database program unless I have to. The reason for this is the tech support for this company is useless and I seem to know more than they do! They wont help anymore now, they say its my issue, not theirs.

06-05-2009, 08:01 AM	#2 (permalink)
cheeba Registered User Join Date: May 2009 Posts: 6 OS: XP	Re: Remote access problems - help! Ok, 50-odd views and no responses. Probably down to how I explained it. I will change the question. Please can someone give me an idea of what I need to check, ie port forwarding, to make sure I can get the remote access? I have added a port forwarding rule on the router but that still hasnt fixed it. Any ideas? Even if you can give me the actual technical term, without fully explaining the process, I can try and figure it out for myself. Thanks in advance.

06-05-2009, 01:56 PM	#3 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,321 OS: Windows XP Home Edition Service Pack 3 My System	Re: Remote access problems - help! What is the make and model of both your modem and router? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.