Remote Support

cag · 02-08-2009, 06:54 AM

I have a friend who is 86 and lives in Spain with a virus problem. I am in the UK. Please can someone explain which is the simplest method to access his computer remotely and how to do it? Thanks

**johnwill** · 02-08-2009, 09:52 AM

Take a look at TeamViewer, it's the way I provide remote support. For the remote person, all they have to do is run a simple .EXE file, no installation required.

**bilbus** · 02-08-2009, 02:13 PM

tell him to sign up for logmein free, its fairly simple and free.

**johnwill** · 02-09-2009, 04:58 PM

Teamviewer requires no signup, which makes it nice for effortless support. It's also free.

**bilbus** · 02-09-2009, 07:01 PM

agreed, i just like logmein, because once its installed it requiers no user interaction to connect, if i recall teamviewer needs to be joined (clicking a link) each time they want support.

cag · 02-10-2009, 01:21 PM

Thanks for that I have already downloaded TeamViewer which looks fairly straight forward but will look at logmein as well.

**johnwill** · 02-10-2009, 03:05 PM

The only issue I have with logmein is that you have to do that installation, which is a stumbling block when I'm a long distance away from a new assistance request.

ritchie83 · 02-11-2009, 04:34 PM

Use Crossloop. It's easy to set up and free as well.

**johnwill** · 02-12-2009, 09:15 AM

Crossloop appears to be more of a service that's trying to sell you support.

cag · 02-22-2009, 06:54 AM

I have tried to use TeamViewer but could not get connected at all, do not know why, so although Logmein does need a file to be downloaded I have managed to connect to a friend who ran the file with me on the telephone so next I will try my friend in Spain

**johnwill** · 02-22-2009, 11:53 AM

I've used Teamviewer in a variety of places, I can't imagine why you couldn't get connected. Maybe it has something to do with the overseas connection.

Consider Zolved, another similar application and they have a European server.

02-08-2009, 06:54 AM	#1 (permalink)
cag Registered User Join Date: Dec 2004 Posts: 26 OS: WINXP	Remote Support I have a friend who is 86 and lives in Spain with a virus problem. I am in the UK. Please can someone explain which is the simplest method to access his computer remotely and how to do it? Thanks

02-08-2009, 09:52 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Remote Support Take a look at TeamViewer, it's the way I provide remote support. For the remote person, all they have to do is run a simple .EXE file, no installation required. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-08-2009, 02:13 PM	#3 (permalink)
bilbus TSF Enthusiast Join Date: Aug 2006 Posts: 949 OS: OS2 Warp	Re: Remote Support tell him to sign up for logmein free, its fairly simple and free.

02-09-2009, 04:58 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Remote Support Teamviewer requires no signup, which makes it nice for effortless support. It's also free. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-09-2009, 07:01 PM	#5 (permalink)
bilbus TSF Enthusiast Join Date: Aug 2006 Posts: 949 OS: OS2 Warp	Re: Remote Support agreed, i just like logmein, because once its installed it requiers no user interaction to connect, if i recall teamviewer needs to be joined (clicking a link) each time they want support.

02-10-2009, 01:21 PM	#6 (permalink)
cag Registered User Join Date: Dec 2004 Posts: 26 OS: WINXP	Re: Remote Support Thanks for that I have already downloaded TeamViewer which looks fairly straight forward but will look at logmein as well.

02-10-2009, 03:05 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Remote Support The only issue I have with logmein is that you have to do that installation, which is a stumbling block when I'm a long distance away from a new assistance request. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-11-2009, 04:34 PM	#8 (permalink)
ritchie83 Registered User Join Date: Feb 2009 Posts: 10 OS: XP	Re: Remote Support Use Crossloop. It's easy to set up and free as well.

02-12-2009, 09:15 AM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Remote Support Crossloop appears to be more of a service that's trying to sell you support. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-22-2009, 06:54 AM	#10 (permalink)
cag Registered User Join Date: Dec 2004 Posts: 26 OS: WINXP	Re: Remote Support I have tried to use TeamViewer but could not get connected at all, do not know why, so although Logmein does need a file to be downloaded I have managed to connect to a friend who ran the file with me on the telephone so next I will try my friend in Spain

02-22-2009, 11:53 AM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Remote Support I've used Teamviewer in a variety of places, I can't imagine why you couldn't get connected. Maybe it has something to do with the overseas connection. Consider Zolved, another similar application and they have a European server. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience