FTP problems

[typingtroubles]

Hi there,

i am at my wits end with problems with our ftp and was wondering whether someone might be able to help? Basically I run a small typing company and so upload huge dictation files to a ftp site daily. For some reason 80% of the time the uploads fail saying, 'the connection with the server was reset, timed out etc..' i have tried unchecking the use passive ftp option but still no joy. Our ISP says call our web hosts, and the webhost says call the ISP so neither are helping at all. Generally they dont fail until they have been uploading for an hour or so. I'm using Blue Yonder Internet (wirelessly but have tried plugging in and same error messages) and Fast Hosts are supporting the FTP. The files which i upload are over 100mb so pretty huge but sometimes the uploads work fine so i'm very confused! If anyone can help me i will be eternally grateful...

[johnwill]

Off hand, it sounds like issues with the ISP's line quality. Does the site you upload the files to have any sort of resume capability to continue interrupted uploads? Have you tried uploading to a different site to see if it's simply line quality, or some specific site issue with this FTP server? Have you tried a different FTP client?

[typingtroubles]

Hi there,

thanks for your response, i've tried using a ftp client which resumes upload but unfortunately this still times out, or takes about 5 hours to upload? I will have a go uploading to a different site and see if this works

:) Rebecca

[johnwill]

Trying a different site makes sense, because you could be chasing issues that are at the other end.